"This is a very good site, thier prices are incredible and thier service is amazing. I had a few questions and after one call without having to hold they were answered. The site with the cheapest prices and best customer service there is!"
"Overall a pleasant experience, however I ordered a WE 1911 MEU and the pistol I recieved did not have the eagle globe and anchor grips,and as a Marine that was a little more than disapointing.I f I could change one thing it would be more detailed descriptions of the products listed. I am considering buy more airsoft products but am hesitant do to the lack of info provided. I am new to air soft but as a twenty year plus Marine not new to firearms and related equiptment and like to ake informed decisions when it comes to spending my money.
Finally, more Kristen is always a good thing."
"This site is really great...they served us fairly and they delivered our package very quickly. When one of my guns didnt arrive in working order, they quickly sent me a new one without any problems. This is so far the best site we have used."
"I like their deals such as the buy 2 bags get 1 free deal. Their prices are competative but most of their products are cheaper than other online airsoft dealers. I like the fact that my order ships quickly an my items are professionally packed - that is important to me."
"12.28 Well I received the email with the RMA in it last night, and was susposed to receive an email from Ups.com with a shipping label in in it within one business day, which should have been today, so I have watched for the email all day today, and so far I have received nothing.
Checked my email after posting and Label is finally in there, too late to ship back today, so a day wasted.
12.27 Wanted to update my review, I just called customer service for airsplat, I really dreaded calling, but the person I spoke to was very nice, and understanding.
If the return and the replacement are not as big of a headache as I fear, then I may purchase form airsplat.com again. I did have a previous purchase in September 2011 in which I had a problem, and that issue was resolved. Hopefully this one will be resolved soon also.
12.25 Right now I am really aggravated with Airsplat.com, I place an order in September and had problems with that order, and we got that order resolved, NOW sitting here on Christmas Day with my son who is again very disappointed, we ordered the well M4 $18 plastic gun for 164.99, ordered it Dec 1st to make sure it was here, and it was. We never opened the main box with had other stuff he wanted in it also, we opened the shipping box last night, wrapped the stuff inside, and my son opened it this morning to more missing parts!! The gun does not have an owner's manual of any kind included in the box, nor could we find one online, but by the picture it is missing a screw, and we charged the battery, and the gun will not work. I am going to call their customer service in the morning, which is something I dread, I have already gone down this road before. I am leaving this very dissatisfied rating until this issue is resolved!!!!!!!!!!!!!!!
Seems like a good place to order from, some positive reviews, has the products my son loves, but quality leaves something to be desired.
Going through the process to return this gun and get a refund is something I am not looking forward to, but I paid alot for this gun, and want what I paid for, a working gun,
I just hope this doesn't take as long as I think it is going t"
"Airsplat has a very large variety of airsoft guns and accessories. The product we ordered arrived complete and exactly when stated. We did have a problem with the mechanics of the weapon itself, and within 6 hours of e-mailing the company, we received a response. We are very impressed, and will be ordering from Airsplat in the future"
"Airsplat.com has great products and gets me stuff needed on time. I have been a customer for about 2 months and I am satisfied. Although I had one disappointment with an order but I decide to let that slide since I love Airsplat.com"
"The gun quit functioning the first day after I received it. I returned it for a refund, following all of the steps I was told to. I told the people in every email and every phone conversation that the orange tip had to be removed in order to use the supressor which came with the gun, and after all of this was sent an email I would receive a refund. Being as this was a birthday present for my son, when I received this email I purchased him a new gun. Then I received an email that the gun had been fixed and shipped back. After following up on this I was told the gun was shipped back because of the missing orange tip which voided the warranty. So basically in order to use the supressor, which came with the gun you have to void the warranty. I received the gun back, after they said they did a "courtesy repair", and plugged in the battery, and surprisingly enough it did not work. I took off the stock and one of the wires, which looked like it had been spliced was loose. I put it back together and still nothing worked. There is no way this gun was fixed and tested. So now I have 2 guns and one doesn't work. They have contacted me and explained the situation and offering a refund. They said they have contacted the manufacturer and are taking care of the orange tip problem. Hopefully everything goes good this time. Well They gave me the refund, it took a while but they finally made it right. Hopefully this was just a bad first experience."
"I am very happy with my order from Airsplat.com They shipped my order the day I placed it, their prices are cheaper than others and they have extremely friendly and helpful customer service staff. I have already placed 2 more orders with them and will continue to place more. - Ken B."
"Website is easy to navigate and products are shipped as advertised. Although we had a problem with one of our guns after two days of use, AirSplat customer service took care of the issue with great care. I would highly recommend this company to anyone considering an airsoft gun!"
"AirSplat.com is THE best airsoft retailer around. I placed anorderand just a few hours later my order was processed and shipped! I live in the Midwest so normally i wat fo a least a week for an airsoft gun but i got mine in 5 days! And airSplat has a HUGE selection of Airsoft guns from Novice Airsoft guns to the extremely cheap METAL AEG's AirSplat Rocks!"
"They have great service. I bought a lot of things from them and when I decide to change my order, they dont complain. They gladly put that smile on their face no matter what happens. That what I love about them! "
"Fast shipping and excellent service. I accidently double clicked and placed the same order twice. Airsplat shipped the initial order and held the duplicate until I connected them and they cancelled the duplicate order with no questions or penalties. "
"Ok first off let me just say amazing you guys truly r the best airsoft company. There shipping was quick, the packaging was very nice. Also I bought the gun there for 190$. When other companies sell it 4 225$. I cannot wait 2 buy gear from them!!
Thankyou Airsplat I am looking forward to buying from you guys again!!!"
"This is my first time ordering from Airsplat and I was a little wary of online sites I have little knowledge of. The reviews given by folks about some of the AEGs was great. It helped me make an informed decision about the upgrades I would need to make the AEG scirmishable at our field.
The packaging was the best I've ever seen. It was the AEG case, (standard box with Styrofoam), With a much larger box wrapped up. Nice and secure. I appreciate the little touches you take to make the Airsplat experience a positive one.
1. Excellent price point. The most competitive and honest reviews and descriptions.
2. Very fast shipping. Of course secure packaging is a BIG plus.
3. I like that there is a trouble shooting guide, (Not written in poor English.) with basic info and care/proper care of your AEG.
4. Your logo sticker is a nice touch and reminder of the great shopping experience I had with your company.
In closing I will urge my fellow Airsofters to look to AIRSPLAT for a piece of mind and good quality AEGs when they consider where to go.
Thank You for making my son's Birthday gift a special one. Your attention to detail in all that I experienced with this purchase was positive.
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