"Great company to work with. Very satisfied with overall service. One of the reasons my business has been so sucessful.
Thanks again

PRS
Owner-C.E.O.
PAXCOM"

"Great Transaction. This Company ships super fast, I usually get my orders from them the very next day. I haven't had any problems that I needed to address with AJump.com. "

"I placed an order on the 12th for a thermaltake athlon 64 heatsink fan. I received an email from an ajump.com CSR stating my shipping address was not on file with my credit card issuer and my order would be canceled if they did not hear from me. Ofcourse my mailing address has been on file with my card issuer for over a year. I even included the customer service number for my mastercard during the checkout process. I called them and simply repeated all the information I provided with my order and shortly after I receive another email stating they had "verified" my address. I've placed orders with several online vendors and never had this problem before.

One week later UPS drops off the heatsink/fan. The outside box is in perfect condition, but when I open it the fan on the heatsink is smashed. It would take a great deal of force to smash an 80mm fan like this so it was obvious it was packed that way at their warehouse or the manufacturer. It could easily be seen through the clear package. I call to RMA the part and after explaining it is damaged the rep puts me on hold. When he comes back I'm told "well, you can file a claim with UPS...". I refused because UPS was not at fault the outside box was in great condition. I'm put on hold again and then told to go to the website and file an RMA request. I didn't have access to a computer because my old machine died and I was in the middle of ordering all the parts for a new system. Then I was told there was no way to do an RMA over the phone. Finally I get the rep to take down my information and do the RMA, because I really didn't want to go to the library or borrow a friends computer just to submit a return. I'm then told I will receive an email from ajump.com in 24-48 hours with the RMA number and instructions. So I still have to get access to a computer to check my email. I will have to pay shipping and a restocking fee to return the $26 heatsink/fan. Apparently they don't consider physical damage done before shipping to be their responsibility.

I'm going to just order a new one from newegg or excaliberpc and let ajump.com deal with my credit card company. I'm surprised they have a decent resellerrating, this is definately the worst experience I've had with an online retailer.
"

"First time buyer from this dealer. Ordered a TT V12 HS/Fan. No problems getting the item ordered. They E-mailed confirmation & ship date w/tracking number promptly. Item arrived quickly, as advertised & well packaged. Great service, great prices....would buy from again."

"Excellent service - First seller with this item anywhere. Been looking for a month. Processed and shipped in no time. Tracking info provided. Couldn't ask for better."

"I just decided to try this company and I was very satisfied. I bought a video capture card, ordered it on Jan 6th and BANG! ..it was on my doorstep on Thursday. I am impressed. I will definitely buy from this company again. Its a PC Chips capture card, by the way and I am also impressed with the quality of this item."

"I just placed my first order with AJump for a Thermaltake V-12 Extreme HSF. This was a great experience from beginning to end. Easy, fast order entry, e-mail notifications, excellent product packaging. Arrived on time, perfect condition and excellent prices. Can't ask for more than that."

"Have bought from Ajump before and will continue to do so -- Fast courteous customer service when needed! Great prices, great service, great delivery -- what more could you ask for!! "

"I selected this store because of the complete and understandable information about the product (optical mouse) and also because of free shipping.

Actually it was free shipping that caught my eye when I did a Froogle search on "optical mouse".

I am 100% satisfied with the product and I would do business with this merchant again.
"

"New Egg was out of stock on a few items so I ordered what I could from them. Went to Ajump.com for a Linksys Access Point and PCMCIA card on Tuesday - delivered on Thursday. It's this kind of service that keeps me buying from New Egg and will keep me buying from Ajump.com"

"Ordered after hours on 14th, shipped on 15th, purchased 40Gb Nomad Jukebox Zen Xtra for $303, great price and great service, keep up the good work and i will shop here again."

"I used a VISA gift card to make a purchase on the 11th. I first called them to see if I could use this card on-line and they said it would be fine. I have placed four other orders on-line with other companys and had no probs whatsoever. I placed my order and got a confirming e-mail within the hour. A day and a half later I got an e-mail saying my order could not be processed and would not be shipped. I called them Monday (no weekend avaliability for customer service) and they told me my order couldn't be shipped "because the billing and shipping address aren't the same". I pointed out that since I had used a gift card there wouldn't be any billing address and that they had told me before that this would not be a problem. Also, the funds had now been earmarked for the purchase and were unavailable to me to use anywhere else since they had notified the company of their intent to bill me. I gave them the number of the VISA issue company, which I had also included with my original order. The service rep then promised to call back, but never did. When I called (again) he was "unavailable". Throughout this experience they repeatedly ignored calls and e-mail and never really showed any desire to resolve the problem. I got the distinct impression that customer service is the last thing they are interested in. Thank God I didn't make a large purchase and then need to resolve some prob with breakage or malfunction. This is the last place I would shop if customer service was a concern, or I needed to use a gift certificate. Try shopping with someone who gives a darn about their customers. ----Doug M--PC enthusiast"

"Just ordered a printer cable for my shuttle XPC b/c I don't have a USB printer"

"Ordered the Shuttle XPC carry bag for $27 and Free ground shipping. A great deal.

I recieved it today 3 days after ordering (2 days shipping time). Item was packed well (too well, if anything), and was exactly as described.

I received 2 timely emails from Ajump, order confirmation, and shipping notification, with tracking link.

This couldn't have gone better, they have my future business,
Thanks Ajump."

"Excellent (and fast) service! I had purchased the wrong memory for my motherboard, due to incorrect specs on the MB user guide, so I contacted the merchant and explained to them about my situation. To my surprise, they went through the trouble to research for the correct specs to ensure I would end up with the right memory (which I got right away)!

Personally, I've been feeling like customer satisfaction is a thing of the past, especially with many online retailers, but I definitely feel AJump.com is one that still believes in gratification, and that's enough to keep me as a loyal customer."