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Verified
5/5

2003-10-22

"I purchased a computer case, the door had been broke during shipping I called AJUMP and had a new case in my hands two days later. This is the BEST service I have ever received in a business
transaction. Thanks again AJUMP
Absolutely satisfied,
Don Maddux
"

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Verified
1/5

2003-10-20

"Horrible tech support. I ordered a Shuttle AK39N motherboard, recieved the motherboard in perfect physical condition. However the ATX power connector had problems and the computer would not stay running unless you wiggled it. This eventually became such a problem that it would not boot at all. I RMA'd the board back to ajump, only to recieve another board that would not boot at all. When I requested a tested working replacement with written conformation of such from ajump they replied that I was beyond 30 days of my original purchase date (not the RMA). I have since then ordered an Asus A7V8X board from newegg.com that will boot just fine with all the other hardware. "

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
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Verified
5/5

2003-10-16

"Great transaction. Item was shipped same day and arrived undamaged. Price was the lowest I could find on the net, so ajump having it in stock and same day shipping was a pleasant surprise I'm not used to from the lowest price merchant. "

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Verified
5/5

2003-09-24

"I purchased an Antec True550 power supply from AJump for a new PC I was building. They had it for $25 cheaper than Newegg did, which is a pretty good price, so I went for it. It showed up in 10 days (including the weekend). The price was good, but the shipping was a little slow for my taste. But considering how much I saved, I can't complain TOO much. I'd definaly go back for savings like that, but they should get on the ball with the shipping."

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Verified
5/5

2003-09-23

"Purchased a CPU cooler that arrived in perfect condition. Unfortunately the product performance was poor (no fault of Ajump). I requested a return based on the poor performance of the product. Ajump responded promptly and even waived
the restocking charge. I was very impressed by this level of customer service.
"

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Verified
5/5

2003-09-21

"Small purchase, but quickly shipped and received. Happy with my experience."

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5/5

2003-09-12

"I purchased two Casedge Diabolic cases from Ajump. The cases were drop shipped from Georgia and arrived early. One arrived with faulty front front audio jack. I emailed Ajump and they called immediately and contacted Casedge. Casedge called the next morning to tell me that they shipped a new front panel connector and cable. I received the panel and cable in three business days. This is the kind of service that I hope to give my customers. Ajump and Casedge are both 10's in my book. Buy from them, I don't believe you can find better service..
Kenny Parks
Dixie Computers
Ormond Beach, Florida
"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
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Overall technical support
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
Customer service being knowledgeable
Customer service being knowledgeable
Customer service being knowledgeable
Customer service being knowledgeable
Customer service being knowledgeable
Customer service being knowledgeable
Customer service being trustworthy
Customer service being trustworthy
Customer service making decisions on their own
Customer service making decisions on their own
Customer service being easy to reach
Customer service being easy to reach
Customer service resolving problems
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
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4/5

2003-09-06

"Purchased a wireless AP from AJump on Tuesday after reading the positive reviews here. Order was processed very smoothly and quickly. It shipped the same day and arrived at my house on Thursday. The AP required a firmware upgrade to work properly, but that's not ajump's fault. Would do business with again. :)"

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tws
5/5

2003-09-03

"i've ordered a lot of computers online... but never have i had the ease and satifaction as i received from Ajump. communication and advice was excellent. got the system 3 days after making contact... have you ever gotten a 40lb ups item shipped for LESS THAN TEN DOLLARS!?

excellent packing and all items as ordered. system powered up immediately... no problems whatsoever...

i recommend these folks... and will do business with them again.
"

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5/5

2003-08-20

"I've ordered from this company two or three times now and I must say that they do a great job! One time they had a problem with my credit card and instead of just emailing me about it, they called me on the phone so I could update the information. I've always recieved just what I ordered and they've never sent me anything that didn't work. They always ship everything out pretty fast too!"

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5/5

2003-08-14

"I purchased a 5 port switch at around 2pm, shipped a few hours later, and I received at 11am the next morning via free UPS ground. Can't beat this kind of speed, albeit Ajump is located a close 40mi away. Packaging was fine, and I received a few notifications of order submission, shipment, and a post-order survey. Highly recommended and I will certainly order again from Ajump."

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5/5

2003-08-13

"I ordered a motherboard from them..pleaced an order on monday at 2.45pm...they are in fremont,CA and i am in los angeles,CA..to my surprise i recd the mobo on tuesday at 3pm..so delivery was very fast...rest everything was pretty good...transaction was smooth..."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall technical support
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-08-13

"Ordered a SOYO SY-KT600 Dragon Ultra Platinum on August 6th for $149 with free Fedex ground shipping. Product shipped out the next day, Fedex ground was slow; it took a week to get the product from California to Georgia. There were very few packing peanuts in the shipping box and the product was slightly damaged in transit.

The product was defective. The primary IDE port is malfunctioning. RMA'd the board August 13th. Recieved replacement SEPTEMBER 26th. No email notification that the product was BACKORDERED FOR TWO MONTHS. I was kept in limbo. Worst customer service I have experienced on the internet.

The replacement board had the EXACT same problem, I guess they just sent my old one back to me. Avoid this company, newegg or monarchcomputer WILL NOT treat you like AJUMP treated me. I learned my lesson, don't make the same mistake I did. If, by chance, AJump were to offer me my money back, I may change my mind about them. If not, they are just another bad example of mailorder company who could care less about their customers after the GET YOUR MONEY.
"

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5/5

2003-08-13

"This was a double post(see above). So I am deleteing this comment"

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5/5

2003-07-22

"ordered on Saturday and received on Tuesday! GREAT Communication and the best service I have ever received!

THESE GUYS HAVE MY VOTE (and my future business too!)
"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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