"I PURCHASED AND ITEM AND SHOWED THEM PICS OF WHAT I NEEDED ONLY TO BE SENT THE WRONG PRODUCT. I WAS TOLD I WOULD GET A REFUND ONLY TWO DAYS LATER NO REFUND. A HIGHLY RIPOFF COMPANY. THEY SHOULD BE BANNED FROM DOING BUSINESS IN THE UNITED STATES! YOU WILL GET RIPPED OFF DOING BUSINESS WITH THEM"
"Used it for years for purchasing items for resale and components for manufacturing. In the past 1/3 of the items either didn’t arrive, arrived damaged, or they sent the wrong item.
Recently it’s more like 90%. They have a 100% satisfaction and no hassle return policy, however no matter how much documentation I send, they almost always deny it saying I didn’t provide enough information. When they approve it, they want me to pay to send the item back to china - which costs a huge amount
I started just filing disputes on my credit card, so AliExpress just cancelled my account
Also, we are non-taxed and they still charge sakes tax, even though a foreign entity is not required to remit US sales taxes
Most of it is a scam "
"My daughter placed an order on 3/20/23, was to be received 4/5/23. On 3/29 shipment delayed notification, 3/31 another shipment delayed notification, on 4/2 another shipment delayed notification and on 4/3 yet another shipment delayed notification! Requested refund so we’ll see if she gets it. Not feeling confident about it though "
"I didn't received my item!
They ask me to prove that I didn't received!!!
I asked them how can I prove it? They have to ask the delivery company to prove, to ask my signature from them... And this is their answer..
We have carefully revisited all the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period. )))) Don't deal with them!!
"
"Every SINGLE time I have an issue, the seller rips you off. The website is awful. I got sent an item in the WRONG color, and the seller blamed me and "offered" that I send the item back to China for 1/2 refund.
As good as the prices seem, AVOID AVOID AVOID. This is a lousy, lousy, lousy site!"
"I bought an item from the scam company Aliexpress, I never received the item, I opened a dispute, the scam company Aliexpress denied my refund stating that the item is in my country, I went to my local post office, they told me that many seller at the scam company Aliexpress use fake tracking number and keep the money without sending anything, this is a joke! if you don't want to lose your money simply don't ever buy anything’s from the scam company Aliexpress."
"Do not buy from the SCAM COMPANY ALIEXPRESS, no item received, I had to fight with this SCAM COMPANY ALIEXPRESS and did not got refunded, very bad, anything you buy from the SCAM COMPANY ALIEXPRESS, you will lose your money, there FREE RETURN is fake, there BUYER PROTECTION is fake, they will use a fake tracking number, look at the reviews, everyone lose their money, no one gets refunded if there is an issue like not as described or item not received, shame company SCAM COMPANY ALIEXPRESS."
"I've had good experience so far, except for waiting up to 3 weeks for the product. and no tracking information. No communication."
"They sent a proven product and won’t stand behind it with a refund. Clearly arrived damaged, even sent picture. They simply closed my dispute ticket. Beware-what should I have expected from China."
"Absolutely beyond the joke, crap products, very poor customer skills,disappointed, dont recommend this site, have to delite my account with them, useless to have it. Definitely will not buy anything with them."
"STAY AWAY from this Aliexpress site !
I bought several items from this site: the fisrt ones (very cheap items e.g. screen protector) were ok, then I become one of their victims.
Here are some of the SCAM SHOPS: XIZOU-NO5 Store, BeyondTech-Top-rated Genuine Mobile Phone Store, Hongkong Retevis Store, ...
A lot of Chinese individual, i.e. not serious company, sell the FRAUD products and they are well protected by Aliexpress.
Many scam methods like sending via DHL to their company, put purchased item in the package then send to their friends in UAE (United Arab Emirates) and replace with torn paper before sending to you, so they have proof for invoice quantity, etc.
"
"DO NOT BUY FROM (SAYA PRINTER SUPPLY STORE)
THEY ARE SCAMMERS!!! They took my money and I've never received my package! BE AWARE!"
"To:
Legal Representative: He Zhengyue
Address:
Guangzhou Jule Trading Co. Ltd Room 616, No.1
Jiangxia North Middle Road,
Huangshi Street, Baiyun district.
GUANGZHOU CITY
WARNING this is a SCAM COMPANY !!
If there are missing items when your package arrives, don't count on them wanting to help you.
They do everything to avoid replacing you as a customer.
Everything seems to be a fake show to make it look serious when they pretend to help you.
I myself have been really cheated, they refuse to take responsibility for their transport to Sweden, products I bought were missing.
A serious company helps the customer if the seller has failed, it's called customer guarantee with 100% satisfied customers.
AVOID BEING DECEIVED, choose Amazon instead, there is the GENUINE quality of customer service if something goes wrong.
And they are responsible for 100% compensation in the event of a conflict with the seller.
Here at AliExpress they use their 100% genuine corruption and dishonesty to their customers.
Deplorable treatment.
/Anders Svennberg from Sweden who thought the company took full responsibility when things go wrong.
Also read this please! Its whats happen to YOU.
96% of dissatisfied customers do not complain, BUT 91% of them will simply leave you and never come back.
A dissatisfied customer tells between 9-15 people about their bad experience. About 13% of these dissatisfied customers tell more than 20 people.
Price is not the main reason for high turnover of customers, it is actually due to the overall poor quality of customer service
A customer is 4x more likely to leave for a competitor if the problem is service related rather than price or product related
You have received a dissatisfaction or complaint, which, if not addressed immediately, will cost the company more and more as time goes on."
"I placed two orders at the same time on 8/15/22. One arrived but the other has never arrived, the seller won't refund the money, I keep getting excuses, and AliExpress has you jump through hoops to get a refund and now it's 10/8/22 and I am STILL trying to get this resolved! The items come from China and some orders say it may take two months to even arrive, of course this is convenient after you've paid the credit card company and may not be able to no longer fight the charge! Ridiculous when I've ordered stuff on Ebay that came from China and arrived in a timely manner. There's no guarantee you will get the shipment so DO NOT BUY FROM THIS COMPANY!!! Look at other reviews on numerous websites and they are all saying the same thing! Also, please file a complaint with the Better Business Bureau (BBB)."
"Aliexpress it been stolen my money i got tired I wasting my money . Do not buy on this scammer website. I opened the dispute and they asked for a lot of proof they rejected "