"There are some sellers running a scam on Ali express where you buy something and after time the seller claims it’s been returned so you have to pay for return postage you never see your money or the item again I have been fighting Aliexpress for over two months this is left me angry stressed and upset frustrated there is no buyer protection only protection to the seller"

"I purchased an aquarium chiller for AUD $500 which included free shipping. The seller (a store called Puguanyu store) then proceeds to pick the cheapest shipping method (by sea) with barely any tracking information and that too in Chinese. Now, normal practice is that when an a ship docks at a port in Australia, the item is then sorted and picked up Australia Post for delivery. Upon contacting the seller he advises that I will need to contact customs and have delivery organised myself. The seller had no idea where the item was being held and which customs office to contact. None of this was explained to me until I opened up a dispute with AliExpress the process of which drags along for months. AliExpress dispute then rejects my request for a refund saying that a) it is my responsibility to contact the customs office b) the buyer protection will only be in effect after 60 days of the item not delivered. Even though I can claim a refund after 60 days of not receiving the item, they will still screw me the first point.
I am yet to see this item as of today.
So, if you value your money, do not buy from AliExpress and I would seriously warn you not to purchase anything from the seller called Puguanyu store."

"This review culminates my terrible experiences with AliExpress and their sellers. My order (8138762231916650) of a metal Captain America shield collectable through the seller JTB Models was the worst of them all since I lost $240 and more than three months (and counting) of my time trying to get my money back because of a fake delivery. This seller gave me a fake tracking number to satisfy AliExpress' shipping deadline. When I got worried many months later, they gave me another fake tracking number to make me think it was arriving. AliExpress will not support me in a refund for being a victim of a scam.

Here's the major problems with this company:

1) Wherareas places such as Amazon place great emphasis on timely delivery, AliExpress allows their sellers 75 days to deliver the item plus 15 more days to file a dispute. In this time frame, you will find out that you have likely surpassed your deadlines for AliExpress disputes, giving seller feedback and most importantly, the 90 day mark is the last day for a credit card dispute. On top of that, do you really even need your item of you are going to be waiting more than 3 months for it?

2) If you do start a dispute in time, you absolutely need to make sure that you never ever close that dispute. You should never ever accept the seller's proposals. Let AliExpress step in to give you a refund. If you don't, the dispute closes and you will never ever be able to reopen or appeal that dispute. The seller is then able to take your money and run. After that, the seller will ghost you.


3) In the many months you'll likely  spend waiting for your item, you'll find out most of the time, it's of inferior quality. You are paying junk prices for actual junk. Very rarely have I received a product where I am saying, "Damn, I just saved a lot of money for the same product I could have gotten at home." The vast majority of reviews are bought and/or are fake.

As you can see how both the seller and AliExpress facilitate making victims of fraud everyday. I've been using AliExpress long enough to know that they do not have your back. It's only a matter of time when you will get scammed - when that happens, AliExpress tends to favour the seller by either making you wait even longer for your item, or downright rejecting your request for a refund. Moreover, they make it so you cannot talk to a live agent. There is no email or phone number to contact. Sometimes, you can reach a live agent through the chat, but those agents will send you lofty promises, only for you to later receive an email stating your request for a refund is rejected. All I have asked for is fairness. I didn't get my item, so a refund of the price I paid would be great. What irks me is that AliExpress will not use fairness and reasonable judgement. Instead, they'd rather lose a customer.

Note that I am on my fifth dispute in a few months. Many sellers use the tactic where they will input a fake tracking number into AliExpress to meet the guaranteed shipping deadline, but in reality your items are never sent. The ones that do have tracking numbers which have frequent status updates and will get to you a about two weeks to a month. When you order enough, you'll know exactly which sellers shipped your items, and which ones are fraudsters. When you get this feeling, file a dispute right away and just keep it open until AliExpress steps on and issues you a refund. If that fails, go through your credit card company ASAP well before the 90 day mark.

Save yourself the grief, and just buy your products throught Amazon or a real store. It's usually only a few dollars more, and you are protected from scams. Moreover, you get exactly the product you want right away.

It truly **** becuase there are genuine sellers on AliExpress, but they promote fraud by letting these sellers thrive. It would be better if they took a hard stance on sellers by giving them one month to get those items out and absolutely gaurantee refund so buyers know the platform is on their side if they don't get their goods.

AliExpress: fake sellers, fake products, fake promises"

"Item was never received and seller just closed the dispute! Money gone down the drain!"

"Very DISSAPOINTED how they trust their long time customers. Represenatives are allowed to lie to you, they do not answer you if your complaint does not exist in their drop down list. '' Shop5883987 Store '' Is one of the sellers to stay away from, they take your money and do not reply to you when you try to contact them."

"I placed an order for 2 pair of sneakers to Datong shoe store from Aliexpress for $45.53. My order number is : 8140466535202714. Seller sent me wrong shoe models. I open a dispute with Aliexpress and sending in 3 pictures as evidence. The first 2 pictures are original pictures seller posted in his listing. The 3rd picture depict the shoes I received. I ordered shoe from picture A and seller sent me shoe from pictures B. Aliexpress admits seller did send me wrong shoe style then they add because the shoe color (?) are right, I will only entitle a partial refund of $9.11. A $9.11 refund for $45.53 two pair of wrong shoes models? Aliexpress must be crazy or a very sick joke. Aliexpress buyer protection is a very sick scheme scam. Aliexpress team also said If I want a full refund I have to ship the shoes back to China. Aliexpress is very sick place and Aliexpress team are a bunch of profestional crooks. I'm looking to appeal this case on other venues such as Aliexpress on BBB, Aliexpress on Facebook, Washington buyer protection agency and on other venues such resellerratings.com etc.. I like everybody to knows Aliexpress buyer protection is a very sick scheme scam and aliexpress team are a bunch of profestional crook."

"I purchased two cosplay outfits from AliExpress on 8/17/2021. I received the items but they were all extremely small and did not fit. I attempted to start a return through AliExpress via dispute as I did not see another way. I was NeVER informed about the next steps to the dispute and the window for the next steps closed. I attempted to reach out to the two merchants on AliExpress. One never responded and the one that did was unable to assist me. I attempted to dispute the charge with the bank and that was eventually denied much to my dismay as I had done everything I could to reach out and get these items returned and refunded but to no avail. From my standpoint AliExpress has scammed me out of $110 and has terrible customer service that almost rivals YumeTwin’s. Unless this issue gets resolved I will never purchase from AliExpress again even if there prices are cheaper and I fully intend to review everywhere I can about this experience as it was terrible. Should AliExpress choose to attempt to remedy this situation I would be more than happy to edit my review at that time."

"ABSOLUTELY THE WORST CUSTOMER SERVICE IN THE HISTORY OF CUSTOMER SERVICE
"

"WARNING - ALL PURCHASES ON ALIEXPRESS CAN GO MISSING IN TRANSIT. YOUR MONEY WILL NOT BE REFUNDED SINCE SELLER FULFILED THEIR END, HOWEVER, LOGISTICS FIRM WILL NOT BE HELD LIABLE BY ALIEXPRESS, INSTEAD ALIEXPRESS WOULD ASK YOU TO TAKE YOUR CASE UP WITH THE LOGISTICS FIRM. THUS STARTS THE ROLLER COASTER RIDE.

I REPEAT, YOUR ITEMS COULD GO MISSING IN TRANSIT, AND THAT IS NONE REFUNDABLE. THUS, ANY PURCHASE ON ALI EXPRESS MUST BE FOLLOWED BY INTENSE PRAYERS THAT ANGELS SHOULD PROTECT YOUR DELIVERY BECAUSE ALIEXPRESS WILL NOT.
"

"I ordered 2 items and the website said it was "delivered" on a specific date 22 July 2021.
But in reality NOTHING was delivered ever. I offered Aliexpress to send them al the videos from my Ring security camera on that day proving that nothing was delivered.
They did not even reply.
Terrible customer service.
Avoid at all cost!"

"I never received my parcel, but it showed delivered. I called Canada Post to complain no delivery, they said seller/sender is the only one who can put a claim, not me. aliexpress seller already got my money, do they care about to put a claim on missing items? NO. of course, aliexpress.com doesn't care too, open a dispute didn't work, no live chat, only Eva.
That is why I rate one star! I didn't receive the order, and I can't get a refund because the aliexpress seller did not want to open a claim to Canada post! Aliexpress, please tell me what kind of evidence you need to prove I did not receive my order??? "

"Took 40 days to receive our knockoff products, and we were expecting 18-28 days. One was way too small and both were conterfeit. We asked for a full refund. It was granted but we never received it."

"Unfortunately you are likely to be scammed if you shop with AliExpress. If you complain to AliExpress they will pretend to be helpful and then close down your complaint. Avoid this company!"

"AliExpress in no way is an Express; It is a Lottery at best. 25% of my orders failed. Out of 8 orders placed lately on AliExpress, two failed, six came okay; an unacceptable statistic.
One of the failed orders was for a part that felled apart on opening. While there is no financial damage to me (I received my money back), it was a waste of several weeks waiting for the part and then some to receive refund.
The other failed order never arrived. Somehow it was reported delivered. Do not know who and on what basis declared that. My dispute with AilExpress was closed out without me knowing it. AliExpress’ justification, which I discovered after the fact, was shocking: (sic!) “You didn't provide us with valid evidence to prove you haven't received the package, we assume you have received the package”. For AliExpress, offence is the best defense; blame it on the customer himself. Guilty unless proven innocent. No request for “valid evidence”, no information on what kind of evidence “of not receiving” is valid, no proof of delivery provided, no responses from a Chinese vendor named Outdoor Equipment Store to four order status inquiries.
I contacted EVA (Chat). For a while it seemed I was getting some traction. EVA was going to contact the vendor and promised to reply within 48 hours. They asked me for my direct email address etc. (as if they did not have it already) and then… a complete radio silence. It has been a week now.
In Summary, a Chinese vendor named Outdoor Equipment Store is a scammer and it has been supported by AliExpress’ inaction. My fairly small financial loss is a cheap lesson learnt.
The most off-putting for me to continue buying on AliExpress website is the fact that AliExpress condones dishonest vendors like Outdoor Equipment Store. Writing creative justifications, like the one quoted above, is an example. A scary and self-destructing business practice.
It is just too bad for many good honest vendors using AliExpress platform to end up being painted with the same brush.
"

"i scammer several time 250usd never buy anything from this scamming site they are online lifter"