ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.57/5
Chance of future purchase:
4.66/5
Shipping & packaging:
4.54/5
Customer service:
4.62/5
Return/Replacement policy:
4.62/5

5/5

2022-04-14

An excellent experience

"A very good product. The shipping could have been a little faster. but the product quality was worth the wait. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2022-04-12

An e-commerce site with no protection for buyers

"I am going to echo the words of another reviewer:
"Alibaba trading assurance always rules in favour of the Chinese sellers. They make you jump hoops, provide evidence, asks for documentation that is almost impossible to acquire. Even if you provide all of this including your firstborn, Trade assurance will find a way not to reimburse or refund your hard earned money. The dirty and money hungry sellers always gets the last laugh. Buyers are not protected. Shame on you alibaba.com"
We placed two orders, we got scammed with both of them to the tune of approximately $150k and Alibaba ruled in favour of the sellers even after we provided all evidences. No one really understood the issues of what had happened and they did not even bother to respond to the issues that we raised. Almost impossible to communicate. We had to turn to commercial lawyers and start litigation. We will never use Alibaba again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-04-10

The Ease of Alibaba Ordering!

"Had a wonderful experience ordering from Alibaba,The process was easy and safe."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-03-20

Received the OpenWrt router as expected, working fine

"I bought an OpenWrt router. My experience was fairly good, the item was dispatched as scheduled, the customer service of the seller was eager to help with its configuration, the website well designed with clear contact, invoice, shipping and refund policy information. Now that I received the router, it's working as expected and I am happy fiddling with it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-02-26

YSN Trading

"The best website I have ever seen allows the buyer to communicate with the producers & contain the whole professional details which are guaranteed the rights for all parties."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-02-11

Awesome Site!

"its true you need to be cearful about the shop you are buying, but it´s the same with ebay. Just inform yourself about the seller (reputation, online test and reviews) and everything will be fine."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-01-31

Excellent customer service

"Very helpful and quick response"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2022-01-24

American Beware

"I paid $15,000 to a company called Hebei Zize 8 months ago, they never sent the product for and never refunded the money, all of the transactions were on Alibaba, Alibaba refused to get involved after 2 disputes. Alibaba is a CHINESE trash site, Alibaba will not protect any other country but themselves. Let's boycott CHINA!

invoices Z202107290201 Z202106110201
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-01-18

They are dirty rotten scammers

"They sell fake and knock off products which is why the price is so cheap. They sold me two fake funko pops that arent the official brand, knock offs and cheap like everything they sell"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-01-17

Smooth transaction

"I have found Alibaba merchants offering nice deals, great quality while working with me to make the buying experience go smooth as possible. I made a purchase of several graphics card from a China company on Alibaba and my transactions with them was so smooth and fast delivery was made you can also chat their sales manager Wendy Wei on What sApp + 639-5312-25143 Alibaba stays on top! Customer comes first and I like that."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-12-29

Alibaba purchases

"I'm very confident in purchasing items on Alibaba. They ensure that my money is protected and I received the items I bought. They also kept me informed. Truly appreciate this platform."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Product Returns/Refunds/Exchanges

3/5

2021-12-26

Shipping cost is too expensive.

"There are many suppliers. Some are legit and some are scammers so beware. My supplier is very professional, kind and easy to deal with. Agent is very friendly and helpful. Products are cheap, however, you loose money because shipping cost is very expensive. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-12-23

I use for payment protection,

"Great to know your payments secure"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

2/5

2021-12-23

Horror

"I was buying a solar photovoltaic system on Alibaba. The prices offered on Alibaba were invalid according to the sellers. Of course they were all asking significantly more. I ordered an inverter from Must Energy, they sent me a completely different one. Not suitable for my application. Two months I solve it, result zero. From Rosen Solar I bought solar panels, lithium battery and PV cables. They tried to increase the price even after the invoice was paid. They were literally blackmailing. They also handled the shipping to Slovakia badly. They didn't even send the installation manuals. If you will buy these goods, avoid these sellers. Even Alibaba did not help me by solving these problems. Despite the help, the complaint cannot be sent at all , it lists a failure to dispatch. I tried to send it throughout the day. The email address ****@**** is probably broken. It lists a full mailbox.
Never purchase through Alibaba again. Health comes first.
Valentovic
Slovakia
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2021-12-22

No complaints

"I have made several purchases from Alibaba all electronic and never had any issues with the products,hidden fees,or shipping.
Alibaba is an excellent site for saving money on good quality products direct from manufacturers.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process