"Je suis satisfaite de mon achat chez un fournisseurs et je recommande ce logiciel "
"I was hesitant at first but on my first order with Alibaba the purchasing process was easy and with Trade Assurance, you can feel secure about your transaction. The hard part is selecting the supplier because its gonna be a lot."
"They do not support customers at all. Customer service reps are all bots. I opened a dispute due to quality issues with products received from a supplier -Huizhou Dingli Packaging Products and provided all evidences required. Yet alibaba automatically and continuously asks for evidence once a supplier responds. They do not review the evidence already provided. They just keep sending emails asking for evidence and because i had provided all evidences, i stopped responding and they closed my case claiming i did not respond to evidence request."
"I have purchased twice via Alibaba in the last 6 months.
I'm very happy witht he process and feel protected that my goods will arrive as described and in a timely manner."
"great website for new businesses to experiment and explore safely"
"Purchased from WEIHAI HUIFU SPORTS GOODS INC. via Alibaba. Never received the product. Asked for a refund, but no luck. Tried to get my refund via Trade Assurance….again no luck. DO NOT WASTE your time and money on Alibaba. It is a site of scammers and frauds. Trade Assurance guarantee is no guarantee. It is part of the scam. STAY AWAY FROM ALIBABA"
"The press arrived after 3 months and my husband had to work on it for over an hour to get it lined up. The tumblers were sent I ordered 50 received 30 and 2 empty boxes support was very sub par I had to keep uploading evidence and then they allowed 3 days for this and that and then wanted more, I finally asked for either my other 20 tumblers to be shipped or just get a refund of $100 but in the end I would not use the seller again and I do not trust Alibaba to step in and do right if I ever order again and something is wrong I will just contact my Credit Card and get it resolved."
"quite handy and useful service to find producers"
"Great follow up with clients! Trustworthy and on-time!"
"Our first transaction with Alibaba was the worst experience we had in the last 20 years in business. We purchased some stock to the value of USD 1200 to try out a factory. About 60% of the stock arrived to us damaged and 10% of the stock was wrong – in other words 70% of the stock we cannot sell and it is going in the rubbish bin.
We then opened 2 claims for the damaged stock, one with the factory (Shenzhen U Decoration Materials Co.,Ltd) and one with the shipping company. After multiple emails back and forth, Alibaba said the factory and the shipping company were not responsible for the damage as “the damage was not big and it is difficult to say who caused the damaged”. Nice one!
Regarding the incorrect stock that we didn’t order but we paid for, the factory actually admitted liability for the mistake in writing but Alibaba said the stock was close enough to what we wanted so the best they could do was 50% refund. Unbelievable!
Throughout this whole experience, it was very obvious to us that Alibaba was on the seller’s side at all times. And Alibaba simply refused to answer our clear and simple questions about their refund rules and other basic questions that we had. They have a very vague script and they stick to it repeating the same story in every email. Alibaba’s service is sub-standard and their impartiality is non-existent.
We personally will stay away from Alibaba in future.
"
"Alibaba teade assurance a scam. 20000usd lost with shoddy goods. Trade assurance always backs the seller. Buyer be very very careful"
"Alibaba seem to always side with the manufacturer. Trade assurance is a fraud, they never cover you. Even after solid proof from my side, they never cared to check my evidence. They kept asking me the same questions which are already answered in the evidence that I have submitted to them each time they ask, multiple times! Trying to upload video evidence was painful. Pick your supplier very very carefully, research well."
"The shopping was excellent and the product quality were as described. Easy to communicate and negotiated terms with selletr."
"Alibaba and their suppliers are unprofessional and unethical. I ordered goods and the company cancelled my order because they said costs had gone up so I would need to pay $500 more. I agreed to the new price and they were supposed to ship within 50 days of payment. after 60 days, I contacted them for an update. They told me shipping costs had increased so I would need to pay $420 more if I wanted my goods. I filed a dispute with Alibaba so the shipper told me they would bear the add'l shipping costs. But, they refused to ship it to TN per our agreement and shipped it to Atlanta instead to save themselves money. Despite providing the numerous messages saying they were shipping it to TN, Alibaba said the shipper was not responsible to ship it to our agreed location. Unethical company with unethical shippers. You think you are saving money but they will continually try to force you to pay more than contracted for. Do not waste your time and money with Alibaba."
"You need to do your research before deciding what are you going to buy, but alibaba is full of business people just like you to get the job done and make some money. So we with the same goal in mind, I think business generally works out although there will be painstaking communication challenges. As long as you make your request clean and thorough, you will get what you want."