"Alibaba is an exceptional platform that provides protection from fraud for buyers and sellers! "
"DO NOT buy off this site. Sellers will promise you the sun, then ship you the wrong products or send you crap products then do not want to honor any type of warranty they promised you. Then if you have any issues all alibaba does is tell you to wait wait wait they will help you resolve the issue. Had 2 encounters off this site, first one shipped me completely different product than what I ordered, when I filed a claim on alibaba, showed proof of everything with pictures as they have asked, alibaba said ohh well tuff $#*! better luck next time. 2nd encounter is now taking over 3 months to resolve on warranty the seller does not want to honor.If you buy anything and I mean ANYTHING make very sure that everything is listed in chat and I MEAN every detail of warranty, return policy, refunds, etc from the seller before you submit your payment. THIS PLACE IS A SCAM"
"My experience of trading with Ali baba has been great! I knew my money was safe and that I could trust the supplier. It is a platform that gives the buyer secure options to conduct transactions. There is a wide range of variety of products and suppliers to choose from. I look forward to continue using their services in the future. "
"Their Trade Assurance has definitely made it safe for buyers to shop online! I am very satisfied with the service rendered."
"I ordered a crypto miner from a merchant on Alibaba. After 3 weeks of no communication they finally shipped it. What arrived was a poorly packaged and non operational Miner. I applied for a refund through the Alibaba trade assurance program. They rejected the claim and left me stuck with a $7,800 worthless piece of junk. Don't make the mistake of thinking that they operate like Amazon or Ebay. Nothing is further from the truth. Their trade assurance turned out to be worthless. I realy got burned and will never do business with them again. "
"Conseguir un excelente proveedor y con excelente comunicación es posible en Alibaba, no es solo dejarse llevar por el buen precio sino también con la trayectoria de la empresa, cuanto dinero mueve al año o al semestre, y obviamente mandar un RFQ para poder tener muchas cotizaciones y poder escoger la mejor. Contento con mi pedido a mejor precio. "
"Alibaba is great website and company. Very good to be able to order products and supplies directly from them!"
"Alibaba was easy to use and source products. I researched thoroughly and built up a great relationship with a company called favoritetec! Alibaba had an up to date messenger service that was private. It also has a platform to use for payments through Alibaba which means if you are not happy you can get a refund. kind of like paypal so that was really reassuring. Would defiantly use again no problems. "
"We had an excellent experience working with our supplier using the Alibaba form. Everything worked smoothly and as we become more familiar with this portal we look forward to using it again and again in the future. Top Notch service and exxperience."
"High Quality products with very fast turn around time. Easy communications with sellers both online and via alibaba app. Alibaba now accepts Apple Pay which is great! We placed multiple orders and paid right from our phone with apple pay."
"I placed an Alibaba's Assurance Trade order for $1000, and after I made a payment (via Paypal) for $1060.80 that included $1000 for the item + $30 for shipping + $30.80 for the Alibaba's process fee, I was told by the seller that if I wanted the order shipped I had to pay an additional $470, or otherwise, I could cancel the order to get a refund of only $1030. Then, before I cancelled the order I asked the seller for the remaining $30.80 of the processing fee and the seller said me that Alibaba would get it back to me after I placed the cancellation. I confirmed with Alibaba and they were OK with it.
Then, I cancelled the order and received a credit of $1030; however, after at least six hours trying to get the process fee refunded, I have painfully discovered that Alibaba will try to avoid refunding such fee, by making you jump time consuming hoops, so that you desist of getting the fee refunded. Their online help is not accurate, and their online forms are deceiving. I finally was able to open a dispute (still under review), but if I hadn't the desire to make things right, I would have already desisted as my time is worth a lot more than $30.80. No wonder how this company makes so many billions in a year, as most people will leave their processing fee lost when is not their fault that the transaction failed."
"i only placed a small order of 3 embroidery frames. The supplier was very helpfull and made a special attachement that the frame fits in my machine. Delivery time was very fast. I'm very satisfied."
"I've placed many orders with Alibaba and AliExpress. So far Alibaba Suppliers have all provided quality products and been excellent with communicating. I wish I could say the same for AliExpress. Alibaba and AliExpress are owned by the same Parent Company, but only Alibaba Suppliers that I've dealt with are consistent. I've made sizable purchases from Alibaba and have been very fortunate in my dealings with those suppliers. AliExpress, only the other hand, seems to have a lot of suppliers that promise but don't deliver. Roughly 70% of my AliExpress orders have even arrived while the rest were "lost", and the quality of some items has not been as advertised."
"There is no way that Alibaba will help you on a dispute if you are not Chinese.
Scammers, Scammers, Scammers!!!!!!!"
"I have been using online store for decade, I havent been so conformtable like now when using Alibaba.com. The best online store for me; customer is the top priority."