"Received what turned out to be a defective mini-split and they replaced it very quickly"

"A year ago, I ordered my air conditioner condenser. They shipped the wrong one and then corrected it immediately and got me the right one.
May 2024 I ordered a new matching furnace from Goodman and they sent me the wrong furnace which didn’t fit my existing condenser so they first wanted to just give me metal to make up for it. However they researched it and found that it needs to have a downflow to work properly And fit correctly immediately ship me the correct furnace and everything is working nicely now
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"Brian walked me through an issue I had with a ceiling cassette for my 4 unit split system. He knew exactly what the issue was and walked me through correcting it. Not a thing wrong with unit the electrician had two wire swapped around. Brian needs a raise. Thanks a lot "

"Very helpful in getting everything to work out for me. "

"My shipment was damaged in shipment. The hose needs replacing and the person I talked to has not responded to me to replace the house.
I need to hear about whether Alpine will make good on this damage.
I'm disappointed and makes me look poorly in front of my cuisine. "

"ordering and shipping were all good no problems"

"I have ordered several of these Blue Ridge mini splits and have always been very happy with them
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"The Mini split unit was some what easy to install you don't have to be a certified installer, but you need some technical skills with AC units and some electrical experience dealing with 110/220 AC voltage and the right tolls for the job. They have a good technical support group that can help if you are having issues once installed and they are available on week ends."

"I purchased an HVAC Condenser for a rental property. The tenants were understanding but I wanted to minimize their inconvenience without A/C. The first unit arrived damaged, and was returned. The company did not want to apply a discount for the issue, but after arguing with them, they relented and applied a 4.5% discount. The second unit arrived, with more damage than the first unit. At this point, the company didn’t take ownership of the problem and ‘blamed’ the problem on the upstream delivery process. The company was unwilling to discount the unit any further or take any steps to accommodate these delays and issues.

I returned the unit and purchased the same unit elsewhere after explaining these issue to this different vendor. The representative said they would have given a 10-15% discount on the unit cost for the damage, and probably added a labor discount if they were doing the installation. Needless to say, the unit arrived intact.

I would recommend this company implement a policy change to accommodate shipping issues, rather than taking the off-putting tact that it’s not their issue because the shipping damage likely occurred when the manufacturer shipped the unit. As a distributor, you are who the customer interfaces with, not the manufacturer. Please improve your policies."

"I purchased the 1st one for a rental house later one for my mother's house. I was very happy with the fast delivery. They are both working great. Thanks "

"My husband installed your safety switch & it solved the problem of our AC stopping or getting stuck actually bec of buildup of gunk in the old switch. We are happy!"

"The sale people (Jon) were very knowledgeable and money-savvy (on customer side). The technicians - Colton (electrician), Sequoia and Cody (gas men) did an excellent job installing big Generac unit in less than 2 days. Very open, friendly and skillful. Always on time, leaving no mess, the work was done highly aesthetical and professional. Colton particularly impressed me - he is painfully meticulous in his trade for such a young guy. Also, he looks like a good coach - never been distracted by the presence of an apprentice. I cannot thank these guys much enough. Then Sean come for the final touches giving me and my wife a good training on the unit. This veteran is above any praise, as expected. The front office was not so good - their communication with the customer leaves to wish for better. Also, they received the full payment of $20K from us but did nothing for 2+ months, apparently using these money for their internal purposes (what is btw our current loan rate, guys?)."

"Works as it should-timely delivery"

"Everyone was professional and extremely helpful. Easy to do business with. Reasonable pricing and fast shipping "

"Order process was quick and easy. All items came on one pallet. Installation was quick and easy."