"The system works Great!!!!!!!!!!"
"Excellent Customer Service, and in today's world with so many web stores, this is important. Thank you to all at Alpine !"
"Sales person was very knowledgeable, we Discuss all of my coverage needs, and quality of different models. Delivery was quick. I installed the mini split myself very easy. With basic hvac Knowledge. And so far very happy.
Far, very please."
"Very detailed website, with videos explaining. Easy to navigate. When I received delivery the material was packaged nicely on a shrink wrapped pallet."
"This is my 2nd install of a mini. Your instructions are worthless for a DIY
CUSTOMER service was great
Unit is working like it should"
"We've wanted to add an HVAC system to our garage/workshop for a few years now. Reached out to a friend who does HVAC installs on the side for some opinions and he recommended a unit from Alpine Home Air. From the start their customer service has been some of the best I've seen as a consumer. Had some questions about a system, they quickly answered all and got me a quote for everything I would need short of the electrical drop. Challenges came up throughout the pre install planning and Alpine was more than happy to help out! Shipping quoted in my experience were greatly under promised and over delivered. Only a few days after my initial order a delivery truck showed up to drop a pallet of goodies in my garage, and the delivery dudes were unrelated to alpine but also great to deal with.
Adding this HVAC unit to my garage wasn't cheap, wasn't easy, but was one of the best decisions I've made! It's great being able to work on our project cars in comfort when previously it'd be 90+ degrees in the summer.
Highly recommend this company and I will be doing business with in the future!"
"I was able to use PayPal and received my order within three days. No damage!!"
"Great service, will order again"
"I ordered a new ac unit it came in before expected undamaged and when installed functioned properly...I was able to register the unit and receive the 10 yr parts warranty from the manufacturer...All this was very convenient and fairly cheap! The manufacturers were currently out of units in my state but Alpine was able to deliver!"
"Always best customer service with friendly and knowledgeable staff! They go out of their way to give 100% the best customer satisfaction."
"Keep going guys you doing best job"
"I bought a single zone 18000btu Hyperheat Mini-Split 21.5 SEER. I was impressed with; the sales representative (i made numerous calls with questions, always polite and informative)
The line set insulation and covering were impressive. The outdoor compressor appears well built and robust. (I haven't energized the unit yet, the local technician is due tomorrow, to vacuum the lineset and test the unit/start up) I installed the system myself."
"Easy to purchase, quick delivery and reliable equipment. "
"This is my second a/c purchase. My house has two units a 3.5 and 2.5 ton every purchase was delivered fast and cheaper than other places I looked."
"Easy to install. The one exception I have is that I found the manual was way to elaborate, and was specifically designed for a pro install rather than a DIY. It did not have many listed DIY shortcuts, and it caused me to have to call for tech advice. Turns out the DIY unit is far easier to install and the installation manual was way more confusing. They need to have a DIY manual only. "
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:
“Thank you for sharing your feedback with us. We want to apologize for any issues you experienced while installing your Mini-Split. If we can provide any further assistance please reach out to our customer solutions team at (800) 865-5931.”