"Service was great and fast shipping "
"Great pricing and customer service. I placed the order on line and within 20 minutes customer service called to verify, all ordered arrived in 2 days. Alpine Home Air Products made this purchase very easy!"
"Haven’t install the unit yet. However, so far the customer service is outstanding! "
"Every time I’ve had to contact tech support about an issue, I’ve always left with a complete solution. Always courteous, kind, and helpful."
"Every thing went smoothly I am very happy with the service I received "
"Great products and service ."
"It was nice ordering and you delivered on time. The system is installed and operating for cooling as of 8/30/2024"
"Good experience and products "
"Tech support and customer service are excellent. Does not matter who I talked to they were excellent. Product always arrived on time and order complete. I recommend to my customers to yse blueridge always. Larry Keeney KEENEY HVAC "
"They claim fast delivery, My order will be 18 days by the time we receive it. "
"Jeff Ferrin and his team are great, Alpine is a great place to order equipment "
"Too many different instructions. "
"I bought a package unit (Blueridge) for our lake house at Lake Guntersville a few years ago and it worked perfect and customer service was great. I purchased another AC unit (Goodman) for our house in Florida last week, it arrived in 3 days and had it up and running the next day. Cools better than this house has ever cooled. And once again customer service was great and answered any questions I had. I’m about to purchase another AC unit for another property I have in Florida as soon as concrete is finished. You can’t go wrong with Alpine ! Love the customer service and the quality products. Don’t hesitate to buy from them - they won’t disappoint. "
"Pretty easy to install. Maybe a little video showing the routing of lines out the side would be nice. A bit nervous rotating them 180 degrees, but all is good. "
"Found what I needed and shipped No hassle Thank you"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“We sincerely apologize for the extended processing time for your order. We understand your frustration and appreciate your feedback. While we strive to offer fast delivery, ACH Debit payments take 5-10 business days to process, as outlined on our website during checkout. We're happy to share that your order shipped yesterday and is scheduled to arrive tomorrow. We hope you enjoy your purchase and regret any inconvenience the initial processing time may have caused.
If we can provide any further assistance please reach out to us at (800) 865-5931.”