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Product & services pricing
4.10/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.11/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2024-08-03

Great sales support and I got it in 2 Days

"Christopher was a great help in answering my list of questions before I purchased."

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Verified
5/5

2024-08-02

2 zone

"Always great. Wonderful support
"


Verified
5/5

2024-08-02

Deliever and Quick everything good and easy snf Quick Install Guide

"Deliever everything good and easy Quick Install Guide BMY1817 You did an excellent job of showing manuel everything and clearly explaining. I started my install today."

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Verified
1/5

2024-07-31

"Order still not shipped for weeks"

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Rep reply posted 2024-07-31
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for sharing your feedback with us. We want to truly apologize for any inconvenience the delay in your order has caused. We are actively working on resolving this issue. If you have any further questions or require any assistance Please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2024-07-30

Shop AC #2

"This is my second unit purchased for my shop. I added onto my shop, so I needed more AC. The product is excellent quality and I do like the new Refrigerant Line insulation from the unit four years ago. I haven't got it started yet, but it want be long. Great Product!"

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Verified
5/5

2024-07-30

Sweet

"I'm very happy w/the unit Thanks!!"

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Verified
5/5

2024-07-29

Still working on the install

"Product availability and information is awesome. I got the equipment shipped to my home within days - astonishingly fast and in great condition. Nothing missing, all carefully packaged on a pallet. I rented a forklift to make moving the pallet palatable, but it turned out that the freight driver was willing to move it to where I ended up needing it.
I also ended up finding a company willing to work with me on the installation - through a friend of a friend. But true to my inquisitive nature, I’m not passing up this chance to learn how to install a heat pump. I have the EPA 608 cert type 2, just bought all of the installation equipment, doing lots of reading and studying of youtube videos, and taking time / giving space to hone my brazing and other skills. Makes you truly appreciate what’s all involves with heating and cooling and yet I know only a fraction of what someone who does this has learned. It is truly a profession and while I’ll end up saving some dough on the install, I have a great awe and admiration for those who do this for a living.
"

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Verified
5/5

2024-07-27

Great Customer Service

"I had a great experience with Alpine Home Air! Their customer service is great and we got the part ordered that we needed and our return completed as well! Thank you! "

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Verified
5/5

2024-07-27

Great response, fast delivery, good price, good equipment!

"Highly Recommend for great customer service and support, great products!
"

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Verified
5/5

2024-07-27

What customer service and fast shipping

"Awesome customer service. "

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Verified
5/5

2024-07-24

Great Service

"Ordered air handler and compressor "


Verified
5/5

2024-07-11

Had a problem

"Received what turned out to be a defective mini-split and they replaced it very quickly"

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Verified
4/5

2024-07-08

Little trouble ordering

"A year ago, I ordered my air conditioner condenser. They shipped the wrong one and then corrected it immediately and got me the right one.
May 2024 I ordered a new matching furnace from Goodman and they sent me the wrong furnace which didn’t fit my existing condenser so they first wanted to just give me metal to make up for it. However they researched it and found that it needs to have a downflow to work properly And fit correctly immediately ship me the correct furnace and everything is working nicely now
"

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Rep reply posted 2024-07-08
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for sharing your feedback with us. We want to apologize for any inconvenience you experienced while shopping with us. If we can provide you with any further assistance please reach out to us at (800) 865-5931.”


Verified
5/5

2024-07-02

Excellent service tech supervisor

"Brian walked me through an issue I had with a ceiling cassette for my 4 unit split system. He knew exactly what the issue was and walked me through correcting it. Not a thing wrong with unit the electrician had two wire swapped around. Brian needs a raise. Thanks a lot "

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Verified
5/5

2024-06-24

Great customer Service.

"Very helpful in getting everything to work out for me. "

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