"The right product was shipped and arrived on time. I got e-mails with attachments on installation, etc. It was a good experience with a company I had never done business with before."
"The sales rep (Randy)was very helpful. Very knowledgeable about the systems. Shipping was very timely. Will provide another review upon completion of install."
"csr was great and helpful"
"Had difficulty finding someone to install it and surprised that it appears to need a lot of maintenance that is not easily accessible. I read instructions that talk about pulling it out of the sleeve for maintenance cleaning. This takes 2 men on a ladder. My tenant in the tiny house, where it was installed, is unable to make the remote "talk" to the unit and there is nothing in the instruction booklet that even mentions the remote. Maybe this PTAC is better suited to a commercial setting such as a motel. I have no idea who will service it. At the point when I was unable to find a company "who handles this type unit," I considered sending it back and getting a window, but learned it would cost something like $360 since I would have to pay shipping both ways, so I am determined to make it work and wish it didn't take determination."
"Shipped and arrived quick. Unit was packaged very well. Installation was very straightforward. "
"No problems or issues, arrived on time"
"The delivery was fast and went without incident, the installation was completed by a licensed HAVAC professional. He stated the installation was a bit more trying than other brands he’d installed. However, the unit has been in my garage for around a day and 1/2 and is working like a champ in sunny, hot Florida. I am amazed at how quiet the inside and outside units when running. This unit is a replacement for a much more expensive unit. While I can’t compare the longevity of the two brands at this point, I can honestly say it is keeping our garage cooler than our Trane inside the house. Even better, the company honored a 4th of July deal!"
" all about business when I call about my product had not been delivered. Received item in days
After I call. Thank"
"very good dont know how remote works"
"Installed this to the point of connecting. Followed advice and got a professional, one of my ex students in to finish. Was amazed at how quiet the air conditioner is, very satisfied."
"My husband ordered the unit , right away someone called to schedule a delivery time. Within a few days a delivery truck delivered it right into our garage. We pulled out the old unit and slid in the new one, secured it with some screws, plugged it in and we were good to go!"
"Thank you for your prompt service with my purchase and my subsequent return. You have great personel, and it was easy to navigate your web site. I appreciate your commitment to satisfy your customer.
Thank you
Michael Bloemen "
"My unit came much faster than expected, but on arrival, the courier had damaged the unit. Alpine Home Air Products immediately supported the claim, remedied the problem, and got a new unit in the mail the next day. Everyone I spoke with was extremely nice and helpful. Thank You! "
"Website was easy to use with extremely fast delivery. Well packaged items with no problems at all. Will use again in the future."
"My expectations for an on-line seller of HVAC equipment to consumers was low given my past purchase history. I have to admit I was won over by Alpine. Right from the start they assisted me in ordering the right equipment which was promptly delivered in a few days. Then upon install the HVAC tech I found on Craigslist had some questions about charging the compressor and was promptly assisted by Jim from Alpine on a Sunday afternoon!
I have to say without a doubt that Alpine earned my business.
Craig from Plymouth, MN"