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Product & services pricing
4.10/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.16/5
Customer service:
3.96/5
Return/Replacement policy:
3.77/5

Verified
5/5

2020-06-30

Deeelighted!!!

"Highly recommended. Would definitely use again. "

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Verified
5/5

2020-06-29

Great A/C unit

"Great A/C unit, good price and free shipping. Unit cools great and is very quiet."

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Verified
5/5

2020-06-29

Duct take offs

"Items arrived really fast, ( next day ) and fit perfect. Good product and great service."

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Verified
4/5

2020-06-28

Good Product, Missing CD

"First off, I am very happy with the purchase made. It arrived exactly when promised with no damage. I used on-line tutorials to brush up on proper installation protocols as my order was missing the Alpine Home Air Products Installation CD. I am fortunate that I worked part time helping a HVAC company with installations while working my way through college so it was a bit like riding a bike although codes are much different now. I started removing the old furnace Saturday morning and by Sunday lunchtime I had the new unit installed and running. Ready for winter....... !"

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Verified
5/5

2020-06-06

Excellent

"Was a great experience the driver was very friendly and helpful "

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Verified
5/5

2020-06-27

Quick and efficient!

"Great overall experience. Product works perfect!"

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Verified
5/5

2020-06-27

Excellent experience

"Absolutely no complaints. Answered questions on phone with a great attitude."

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Verified
1/5

2020-06-26

Poor customer service

"Ordered an IN-STOCK system and paid extra for expedited shipping. Proor to ordering I spoke with their rep who sent me an online quote to process my order. Company waited too long to ship my order so it would not arrive on time. I paid $142 extra to have order arrive by my scheduled install date. Due to the company shipping my order the day before it was scheduled to arrive I canceled my order. Their rep offered to refund the expedited shipping costs if zi kept the order which would arrive 3 days late. I said no thank you, please issue a refund. Their rep said they eould issue a refund for the product but I would be responsible for the shipping costs. Really? Im responsible for their mistake. I had to file a claim with Paypal to receive a full refund. Happy to say Paypal agreed with me and issued me a full refund. "

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Rep reply posted 2020-07-02
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello,

I am sorry to hear that you experienced issues with your order. Upon review of your order I see that the product you ordered was on backorder which caused the delay in shipping. I do apologize for the lack of upfront communication about that, but I do see that at this time you have been fully credited for the order. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
4/5

2020-06-25

Shipping **** other than that I give them a 10.

"Two days to phx. 5 days to my house in phx."

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Verified
5/5

2020-06-24

1.5 ton Goodman condenser

"Great purchase and fast delivery"

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Verified
5/5

2020-06-24

The best

"It was easy to order shipped very fast good quality product no freight damage very easy to talk to you are the best thank you"

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Verified
5/5

2020-06-23

As expected.

"This was my second purchase from Alpine and I am very satisfied."

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Verified
5/5

2020-06-23

A good shopping experience!

"I was very anxious about ordering a TPAC over the internet because I wanted to be confident that it met my needs and would fit into the existing casing. My concern was eased with the manner in which Eric patiently answered my many questions. The unit was shipped promptly and I was able to install it without any surprises."

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Verified
5/5

2020-06-23

Great product

"Bought a large mini split unit online. Smooth transaction, great customer service and fast shipping!"

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Verified
5/5

2020-06-23

GOOD SERVICE

"GOOD SERVICE AND SUPPORT"

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