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Product & services pricing
4.10/5
Chance of future purchase:
4.15/5
Shipping & packaging:
4.16/5
Customer service:
3.96/5
Return/Replacement policy:
3.77/5

Verified
5/5

2020-06-22

Great service before and afterthe sale

"I always get good service when i call and being able to get phone support last saturday for an installation was a real bonus!"

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Verified
5/5

2020-06-21

unusual item, well made

"Bought two sizes. Nice, precise sheet metal work."

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Verified
5/5

2020-06-20

Great Service

"I received my order earlier than expected. It was complete and packaged well. I am a repeat customer, and will use Alpine again. "

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Verified
5/5

2020-06-19

Great customer service

"The rep I spoke to asked questions and made sure I was all set. He went above and beyond on the phone call and helped with the issue I had answers for all of my questions."

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Verified
5/5

2020-06-18

MINI SPLIT ALPINE AIR

"while searching for a mini split unit for for wifes barber shop the local installed price was 4000.00 i purchased the unit from Alpine for 1500.00 installed it myself for about 2000.00 dollars total. while searching the web for units i saw all the great customer reviews and my experience was just another one, unit arrived 2 days after ordering complete NO trips to the building supply store whisper quiet both units directions were excellent saved 2000.00 "

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Verified
3/5

2020-06-18

A/C unit

"Everything was great except the condenser had a 3/4" suction line connection and the evaporator and line set was 7/8". No adapter fitting was provided. Spent half a day running around and $35 to get what we needed. "

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Verified
5/5

2020-06-18

Excellent customer service

"They noticed a mismatch between two system components I had ordered and emailed me right away to let me know and worked with me to make sure I had the right parts that were compatible with my existing furnace. Blown away by how prompt they were, their friendliness, and their willingness to make sure I got what I needed the first time! Very fast shipping as well."

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Verified
5/5

2020-06-18

Very fast delivery!

"Excellent product! Very satisfied! "

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Verified
5/5

2020-06-17

Fast delivery

"Got what I ordered, thanks"

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Verified
5/5

2020-06-17

Great experience

"Great experience! I bought a furnace from them a while back and decided to add central air and they put a great package together for me at a great price too! Very knowledgeable and sharp staff."

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Verified
5/5

2020-06-17

Good price and wervy

"Everything arrived in time and as expected, no problems of any kind"

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Verified
5/5

2020-06-15

panasonic mini split

"very competitive pricing, quick shipping"

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Verified
5/5

2020-06-15

Great work.

"I got the copper, whips, and the install kit from Alpine. Everything I needed to install my cold new central air system. Alpine made it easy so I didn't have to run to the hardware store and buy $200 worth of stuff. All the stuff I needed was in Alpine's $50 kit "

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Verified
4/5

2020-06-15

So far everything has went to plan. The unit is installed as of last week and pressure test done which was good. The unit is working great.

"Alpine does a great job supplying the total kit for the system. The install Went as planned. The only suggestion I would say is providing paper template for the inside unit to hang on the wall so the hole would be very accurate and less adjusting time when mounting inside Unit on the wall. The videos are very helpful for install information. The system runs very quiet and doing a great job since install last week. It's really nice having the compressor unit filled with enough Freon for a 25' run."

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Rep reply posted 2020-06-16
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello,

Thank you for your purchase from Alpine Home Air Products and for your positive review. I’m glad to hear our product specialist was able to provide you with a great product recommendation and that the installation process went smoothly. In regards to the paper template that you suggested I will have my team look into this as a possibility. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
5/5

2020-06-14

Great Product, Prompt Service

"A great product and quick shipping. Would definitely order from Alpine again."

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