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Product & services pricing
4.26/5
Chance of future purchase:
4.28/5
Shipping & packaging:
4.22/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2020-06-01

Great products great service

"Always a pleasure too use you guys"

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Verified
5/5

2020-06-01

Alpine mini-split

"Product works great. Instalation no more difficuct than other brands i have installed. Had an issue with freight company that delivered with NO advanced notice so was unable to inspect the shipment. No damage. "

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Verified
5/5

2020-05-31

So far so good.

"Quick delivery and great communication.
I will be doing the install this week and hope everything goes smooth as the delivery.
"

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Verified
5/5

2020-05-31

Great service and product

"So it seems like working with online companies is a little bit of a gamble sometimes. Just coming off some great and lousy buys.... So everything looked good on screen. I did do a chat with a salesman and he was informative and confirmed a written quote (I liked that) for me. Ordered a rather large (24,000 btu) single mini split heat pump with the DIY option. I was replacing an 18,000 btu and just wanted some extra reserve in the cooling spec.s. We have an extremely open floor plan so the old unit would get just over half the lower level within a degree or so with a smaller unit taking care of the back of the house. This new unit was very competitively priced and I figured I would save between $400 to $1000 doing the tear out of the old unit and DIY install of this one. Took me and a helper about 4 hours total for everything. Wow, no leaks, immediate cooling. This unit gets almost ALL of my downstairs within a degree or so of it's setting. Also, from my seating position in the great room it is installed in you do not hear it running at all. We just had a cold snap so I tried out the heating....same thing immediate heat and temp.s regulated all over my lower floor. I did still need to replace the one at the other end of the house and it should come in tomorrow. We will also buy another for the Air BNB we are creating with our old guest second floor area..... Alpine Air....highly recommended."

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Verified
5/5

2020-05-30

Easy to work with

"Excellent service and very Knowledgeable!"

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Verified
5/5

2020-05-29

Prepare and ready for next winter.

"I bought a Goodman from alpine 2007 it was the best blast of heat from this furnace long lasted. I replace my old Goodman with Blue ridge. real delivery guy thanks... "

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Verified
5/5

2020-05-29

Easy Order

"Website easy to navigate, very informative on all their products. Glad to see available help whether DYI or just general questions. Great choices for shipping options. All I have ordered has arrived in less than a week. A plus "

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Verified
3/5

2020-05-28

Good after repair, Cost Extra Service Call

"Installed fine, worked for a day then got a "EC" error. After calling service tech that installed the unit. The issue was a bad flare fitting, which leaked all Freon out. Contacted the Alpine, about defective part, have not heard anything back. But so far after repair, the system has been running well and doing a great job, and is very quiet. "

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Rep reply posted 2020-06-04
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello,

Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with a bad flare fitting on your unit. Upon review of your order I see that you did speak with our technical support team over the phone regarding this matter and it was communicated to you that because the bad flare was not reported before installation that it is now the installers responsibility as an installation issue. That said, I’m glad to hear your installer repaired your unit and that it is working well to provide a quiet and comfortable space. If you require additional assistance please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2020-05-28

First time customer, very pleased

"Shopped the online store and it was very organized and clear with access to manuals and instructions. Shipment was prompt and customer service addressed a small installation issue with courtesy and consideration. Highly recommend Alpine. "

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Verified
5/5

2020-05-28

Very impressed!

"The website is very informative of what we would need and the ordering process was easy. We ordered on a Monday morning, and my husband and a friend had it hooked up and cooling by Friday! Product seems high quality and the warranty gave us ease of mind. You can’t beat the price if you are able doing it yourself versus paying a HVAC company!"

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Verified
5/5

2020-05-28

Question

"The product is great! We received an email with 10 percent off for Memorial Day. We received our order on Friday can we get that off of our purchase?
"

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Verified
5/5

2020-05-27

Just Arrived

"My double floor mounted heat pump unit just arrived. Shipping company was great, condition of product appears to be excellent. "

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Verified
5/5

2020-05-27

Great service

"Great price and very fast shipping. Highly recommend "

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Verified
4/5

2020-05-27

Good Job

"Was a fast easy experience."

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Verified
5/5

2020-05-26

Excellent product

"Arrived in only 4 days. Easy to install, incredible price, great product. "

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