"Website easy to navigate, very informative on all their products. Glad to see available help whether DYI or just general questions. Great choices for shipping options. All I have ordered has arrived in less than a week. A plus "
"Installed fine, worked for a day then got a "EC" error. After calling service tech that installed the unit. The issue was a bad flare fitting, which leaked all Freon out. Contacted the Alpine, about defective part, have not heard anything back. But so far after repair, the system has been running well and doing a great job, and is very quiet. "
"Shopped the online store and it was very organized and clear with access to manuals and instructions. Shipment was prompt and customer service addressed a small installation issue with courtesy and consideration. Highly recommend Alpine. "
"The website is very informative of what we would need and the ordering process was easy. We ordered on a Monday morning, and my husband and a friend had it hooked up and cooling by Friday! Product seems high quality and the warranty gave us ease of mind. You can’t beat the price if you are able doing it yourself versus paying a HVAC company!"
"The product is great! We received an email with 10 percent off for Memorial Day. We received our order on Friday can we get that off of our purchase?
"
"My double floor mounted heat pump unit just arrived. Shipping company was great, condition of product appears to be excellent. "
"Great price and very fast shipping. Highly recommend "
"Was a fast easy experience."
"Arrived in only 4 days. Easy to install, incredible price, great product. "
"I have used them twice now and have had a great experience both times."
"Everything about my recent order was flawless. The staff were super-helpful and cheerful. The product was just as advertised and I highly recommend Alpine Air Products to anyone."
"They got the parts to us in a timely manner"
"From ordering to receiving product , Perfect !"
"Selection, price and support "
"From sales to delivery everything was excellent. Professional guidance via my sales person prevented me from purchasing the correct product for my application and I was presented with two other options that would fit my application. The new system was delivered as expected and in excellent condition with no damage.
"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with a bad flare fitting on your unit. Upon review of your order I see that you did speak with our technical support team over the phone regarding this matter and it was communicated to you that because the bad flare was not reported before installation that it is now the installers responsibility as an installation issue. That said, I’m glad to hear your installer repaired your unit and that it is working well to provide a quiet and comfortable space. If you require additional assistance please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”