"order of a 4 unit split and a single along with all hoses and accessories were delivered on time if not earlier. Hired a company to install and they had no problems. Units work great"
"Arrived on time. Great service!"
"Arthurs is a very nice guy whos knows his trade very well.. But i felt his pricing was a little too high.."
"I was offered a credit for some cosmetic damage, and we were happy, our installation went well and the furnace was well-documented and is working great"
"I bought 4 systems. They all work great. They always answers phone calls and responses. "
"Our UV light had gone out in our HVAC system and ordered the replacement bulb from Alpine. Their sire was easy to maneuver and when I originally started looking for the replacement unit, it appeared that I had to purchase the whole assembly, but the site populated the bulb option for less than half the price I anticipated. Bulb showed up on time and is now installed."
"Order was handled really fast. Had a call about shipping and it was handled greatly. Was shipped on 2nd day and we received them on the 3rd day. Great company to deal with ."
"I paid for it to be installed because I'm a 68 year old woman, but it went in easily."
"Did a. Lot of research on my AC Condenser and evaporator coil and Alpines price couldn’t be beat. Order the unit, coil, line set and TXV valve on Monday evening and was delivered on Wednesday morning . Was up and running that day! Thank you Alpine!!! "
"I am a contractor, so I know bad service when I see it. These jokers sold us a split unit that only worked for a little over a month. Come to find out, the service valve was defective from the factory. No problem... BUT, then they forced us to pay for someone to come out and change the part! Then... they had the GAUL to ask for SHIPPING!!!! (for the bad part).
BUYER BEWARE! Steer clear from folks who refuse to stand behind their products.
Warning: they will say... that all of this is in their literature.
Yes... it is (and now we know why)
They sell crap and refuse to pay one cent to help "
"Prompt shipping
Excellent customer service. "
"I needed a specific size vent that I couldn’t find locally. They had it in stock and it shipped very quickly! Perfect fit will definitely shop here again "
"Beatiful piece of equipment.Have not installed yet, but soon."
"I got what I ordered and they also sent the instruction to repair which was great. I have already installed and is working good. I would recommend they to anyone it was an easy experience. "
"Emailed ? Received a call within a few hrs."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Brooks,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced operational issues with your equipment due to the gas valve. As you noted in your review we do make a point to provide all of our policies on our website for our customers to review prior to purchase; these policies apply to all customers. We absolutely stand behind our products which is why we have shipped you the replacement gas valve free of cost under warranty and waived the shipping fee. We do not, however, provide installation so we are unable to warranty any post-installation labor. In fact many of our customers work out a separate labor warranty with their installer for instances like these. Upon review of your order I do see that we did request for you to submit an invoice for the labor costs of repair as a one-time exception so that we can review and see how we can help you from there, but it does not appear that you have provided that to us. We are doing our best to work with you towards a resolution, but we cannot do anything until you provide that invoice. If you have already provided that to us please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”