"great, fast easy, shipped same day, no problem ,"
"All perfect thanks great support"
"No issues with ordering or delivery. "
"Quiet outside, excellent workmanship, high efficiency, that is the future of A/C."
"I ordered your kit, and needed a 35' cable not 25. After I purchased, I sent a note that I needed to swap that piece out. Jack was so great at tracking me down and making the switch. He even pulled the 25' order off the truck to make sure that my order was right. He is a gem! I really appreciated his customer service. He also sent me all the manuals and the DIY link to watch how to install. I am super confident that this will go smoothly. And if I hit a snag, I will give Jack a call. I am sure that he will point me in the right direction. "
"Called warranty on my A/C unit. Gave them all the required information. They informed me that they will have to order the part and have it shipped to their warehouse, then shipped it to me. I will have to pay the shipping cost. I ask if they could ship it overnight direct to me. I was told no that it had to go to their warehouse first, and that I should get it by Friday September 9, 2019 That's five days and I'm in Florida with temperatures in the upper 90s. They are really nice on selling you the goods. But warranty ****. (Best to buy local, because they help me on the warranty and A/C running in one day)"
"very helpful in picking the best model that would work for me "
"Excellent furnace with no issues so far. Some reviews say it is load, there are settings for high, med and low also depends on their cold air returns in the home as the duck work will flex and make it sound load. So far so good! "
"Shipped the same day. Great service."
"We thought we might get a professional to install the diy mini splits we got, but we ended up doing it ourselves (none of the hvac companies contacted us in regards to the work order). Installation was as simple as the video shows. There aren’t any directions for the electrical part because you are suppose to get a professional to do that part (we have one in the family). We installed two 24,000 btu units from start to finish in less than 5 hours. "
"Delivery was made on as promised, easy installation and it works great! I'll buy another one when I need it."
"order was placed on a weekend and was recieved in an exceptionally short time."
"Fast shipping. Package showed up as expected. Will be buying AC from them also."
"No real advice was given, no upsell was offered. I had to prompt the person to give me answers."
“Hi Corrine,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that our product specialist's assistance was not satisfactory. We are currently reviewing the calls and will be sure to address this issue, so all of our customers receive the same level of excellent service that we aim to provide on every call. If there is anything we can do to assist or if you have any questions, please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Everything went as good as you would want. A satisfied customer. "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Mckinley,
Thank you for your purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you had issues with the warranty process. I have reviewed the calls and would be happy to clear up any confusion. Our standard warranty process would be to order the part from manufacturer and then upon arrival to our warehouse we would then ship it to your location. Assuming, the manufacturer has the item in stock, this will generally arrive to our warehouse and be shipped to you within 24 hours. We do have an option to drop ship directly from certain manufacturers to your location for only the cost of the shipping. Overnight shipping would be an option if the expedited service from the carrier is available in your area. The cost of shipping would be higher for expedited service. We understand these issues are time sensitive, especially given the current temperatures in your location and we do everything we can to ensure a speedy resolution. Upon review of the calls, it appears that our representative was unable to review all the options in detail which led to this misunderstanding. Please let us know if you require any further assistance or have any questions. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Experience
”