"They have great people in technical support. They respond quickly and help you get past an installation problem."
"Ordered furnace Monday, received a call for furnace to be delivered on Thursday. Happy Installer (and homeowner)."
"Fast delivery. Follow up emails with important information. I did not have to ask for product documentation (install, operating manuals...) It was emailed to me in PDF format before product arrived. "
"I purchased a mini split heat pump/a.c. Unit. Unit was shipped promptly and was packaged well. Can't review the unit performance as I'm in the middle of installing it"
"Ordered my furnace on a Wednesday morning. The freight depot was calling me to schedule my delivery for that Friday afternoon. Didn’t expect the delivery being that super fast. I was impressed. The furnace and other bits arrived with no damage. "
"delivered on time , correct parts, nothing damaged, works good so far!"
"I thought I purchased wrong ac unit (too big). the customer service lady was very nice and explained that I couldn't return it and to send a picture of it to see if there was something the technician could figure out to make it fit. I received a call the next day with an answer but I had to inform her that I was wrong in my assessment. I actually did fit I was looking at it wrong. lol. would purchase from them again!"
"Easy to use website, found the model I needed right away. Shipping was on time, product installed simply and works great."
"Our product had damage to the outside condenser. Needs to be replaced. So until the unit is installed and applied, I can't honestly answer with an opinion."
"I was able to delivery a Day early by picking the unit up at the shipper’s freight terminal the evening before
Start up went very quick
All info was with unit"
"No issues tech support good "
"Great service fast delivery easy to order"
"This company does NOT stand behind their word or their warranty. Soon as they have your money good luck getting anything from their customer service department. I ordered a unit and received it damaged, when I spoke with customer service they told me not to worry they will take care of it, they did not and I had to pay to have the brand new unit fixed. "
“Hi Robert,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with damage to your order and processing your warranty. Upon review of your order I see our damage settlement offer was accepted and that was credited back to your payment account on file. If for some reason you did not receive the credit, please let us know and we will be happy to investigate. Regarding the warranty, I do see the unit was repaired and as a onetime exception we did go outside of our standard warranty policy and issued a labor credit for the repair of the new unit. If you have any questions or require any additional assistance, please let us know. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931 and we will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Some weirdness in shipping but all arrived intact and install went well.
Always a quick response to any questions. "
"Website gave good item description, shipping revealed early in the process and very quick delivery."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Joelene,
Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you have experienced issues with damage to your order. Upon review of your order I see that we have provided instructions for filing a damage claim with our carrier. If for some reason you are having difficulty filing your claim, please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”