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Product & services pricing
4.29/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.26/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5

Verified
5/5

2019-05-28

Fast Delivery

"Product arrived within a few days."


Verified
5/5

2019-05-26

Fast Service

"Order the furnace and accessories and the seller was in contact with me with a phone call and a couple emails very quickly. I had the equipment within three days. Can't beat the service and price."


Verified
5/5

2019-05-26

Great customer service.

"I've made multiple purchases/installs through Alpine Home Air. Always easy to get a very knowledgeable tech on the phone if I need one, and the Blueridge units have not disappointed me yet in performance."

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Verified
4/5

2019-05-21

Revised Review - Issue resolved by providing refund

"Prior to ordering the SRB4106 vent duct, I called and spoke with a "technical person" in ensure the downward duct was truly centered in the vent, as described. The person I spoke with put me on hold for some time, called someone at the warehouse, so he said, came back and said it was centered for sure. I asked this because I had looked around a lot and everyone that I found was off set to one side. I had already ordered the part once and found it to be wrong and I wanted to make sure it was correct. Once he assured me it was centered I ordered. Received the part a few days later and it was offset. In the meantime, I opted not to have one made, losing more time on the job. I called back on 4/2/19 to express my disappointment and spoke with a very nice lady who took down all the information and said she would investigate and email me back. Very professional processes and she was "sincerely sorry," but that was the end of it. REVISED: I never heard anything back until I sent a review explaining my disappointment. Dan responded immediately after looking into the matter and apologized and explained they had indeed provided a full refund to my credit card. I took a second look and sure enough the refund was there. I must had missed it or overlooked it somehow. I apologize for this. I would suggest that a follow-up call or email is made when an issue addressed explaining what the findings and the resolve is. Had I received a call I would have known something was happening, vs. thinking I was forgotten. I generally look at my credit card statement one a month only. Have said all of that. I have revised my review and I am totally satisfied with the resolve provide. I would have rated a "5" had the part been as described. But I thank you and appreciate the way this was handled. Based on the way I the overall professionalism of Alpine it is the resolve I would have expected. You guys are great and have earned a customer back. "

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Rep reply posted 2019-05-22
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello,
Thank you for your purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you were given incorrect information about the product you ordered. I have alerted our product specialist team of the error to make sure this does not happen again in the future. I have also reviewed your order and see that we did issue a full refund on April 2nd, 2019. I apologize for any inconvenience the incorrect information may have caused but I am happy to see that this issue was resolved. If you have any additional questions or require any further assistance, please let us know. Our customer solutions team is available M-F 8am-8pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2019-05-22

Excellent job! Great products!

"I have purchased twice from alpine home air products and both time delivery was fast and I was given a phone call so I was sure to be home to receive my items. Everything has worked great, it’s doing the job and very quiet which is nice. Would definitely recommend!"

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Verified
5/5

2019-05-21

2nd Purchase made me a customer for life!

"Great website, very informative. Excellent customer service."

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Verified
5/5

2019-05-20

"COOL" COMPANY - "HOT" SERVICE

"We needed to replace an old GE Zoneline thru-the-wall ac/heater in our three-season room. After much research online, we first decided on which new model to purchase and then selected Alpine Home Air Products because of their pricing, free delivery (although we paid extra for inside delivery), and reviews. We ordered online on a Thursday afternoon. Five minutes after completing the order we received a phone call from an Alpine employee. He saw the order and was following up to make sure we had listed everything we needed. He knew the unit couldn't be installed without the sleeve or collar box that the unit has to be mounted in. We were able to use our existing box, but were surprised and appreciated the personal attention to making sure everything was complete for a successful installation. He spent time answering questions, and when asked about delivery time he suggested we could call the next afternoon. On Friday afternoon, before we had a chance to call, Dayton Freight called us! And, lo and behold, the semi pulled up in front of the house by 12:20 pm on Monday. The ac/heater, outside cover grille, and correct power cord were carefully and safely packed onto a skid - no damage. After an easy removal of the old GE and installation of the new (we used our electricians), it's quietly cooling the room as this is being typed. A great GE product and Alpine Home Air Products is an outstanding company to buy through. This is a long review but well worth the time to let others know how pleased we are with their service."


Verified
5/5

2016-06-21

Alpine Home Air rocks!

" Alpine Home Air delivers beyond expectations. I continue to be amazed by the promptness and consideration."

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Rep reply posted 2016-06-21
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Jack,

Thank you for your review, it is wonderful to hear that you continue to have positive end to end experiences with Alpine Home Air Products. We appreciate the fact that you chose to work with us a second time. Please let us know if you have any installation/maintenance questions, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.

Thank you again, we appreciate your business and look forward to working with you next time!

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
3/5

2019-05-18

Out of Stock on an item I needed for this Saturday's install

"Needed a mounting block for this weekends install. Out of stock so I had to pick it up locally..Otherwise, quick delivery. Cost $52 but got it the next day.."


Rep reply posted 2019-05-20
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Michael,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that we did not have the mounting block you required in stock at the time of your purchase. I have passed this feedback along to our product team and we are currently evaluating the inventory levels to make sure we have all the components necessary for an install in stock for our customers. If you require any additional assistance or have any other questions, please let us know. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.

Thank you,
Dan

Customer Experience
Alpine Home Air Products”


Verified
5/5

2019-05-17

Great company!

"I ordered a new furnace and AC through Alpine and was pleased on many levels. I contacted them through email and Peter got back with me almost immediately. Peter was very professional, knowledgeable and helpful. He helped walk me through the system to make sure I ordered matching components, gave me several options for thermostats and explained the shipping options to me. (Thanks, Peter!) My system was delivered quickly ( 4 days) and although we haven't installed it yet, all seems to be in order.
I recommend Alpine Air to anyone shopping for new systems. The prices are great, the service was great, and the shipping was quick! What else can I say? Great company!
"

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Verified
5/5

2019-05-16

PTAC PURCHASE

"Easy to order ..... quick delivery !"


Verified
4/5

2019-05-16

Good service

"Was delivered in five to six days in good conditions AC and heating guy hook it up in about an hour thanks"

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Verified
5/5

2019-05-15

Excellent customer service

"I order a A/C system with all accessories shipped fast and arrived in good condition. But after going through the order I noticed part was missing. Contacted them and replacement was on the way the next day. Very easy to order and deal with the sales team, excellent customer service."

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Verified
5/5

2019-05-14

Excellent service, fast delivery.

"The website is easy to navigate, and Alpine keeps their pricing competitive. Once I placed an order, a representative emailed me the next day to assure I had all the information I needed. I received tracking information, product brochures/manuals/installation procedures, manufacturer contact information. The rep helped me coordinate shipping with the freight company, and the freight company they selected was also provided great service and was very punctual."

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Verified
5/5

2019-05-13

Amazing product!

"Purchased a furnace, had questions, reps answersd questions perfectly, got my product, had it installed within an hour or two, no damage to box, or unit, cant wait to order our tankless hot water tank from them!"

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