"I'm a commercial refrigeration contractor, and have been in the "Business" for 40 years. I still can't believe I purchased a split heat pump system this cheap! I put it in my bonus room to see how long it lasts. If it works out, I'll be expanding my business using Alpine units... Only time will tell"
"Ordered on Saturday product was delivered on Wednesday and Monday was a Holiday,
Great Product working great."
"Very pleased with our purchase. The process was very easy, delivery was right on time and we highly recommend Alpine! "
"THIS IS MY SECOND UNIT I HAVE PURCHASED,THE FIRST UNIT HAS BEEN EXCELLANT,HAVE OWNED IT ABOUT 5 YEARS.WILL PURCHASE FROM HERE AGAIN IF NEEDED."
"The tech I spoke with knew product and what I was looking for."
"The equipment was fine like always but the line set was horrible it would kink as soon as i tried to bend it even using a tool i dont believe it was the money i paid for it id like some sort of refund back "
"Great follow up and I received my item on time and in great condition+++++"
"Received fast, easy to install. Both inside and outside Units very quiet. Price was great and so was customer service. Will definitely purchase from them again and will recommend them to others."
" everything went well received item quickly and what little hiccup I had the technical support fix me right up I am very pleased!"
"i ORDERED A AIR UNIT ONLINE AND THEY CALLED AND CONFIRMED WHAT I ORDERED AND MADE SURE I HAD
EVERYTHING I NEEDED TO INSTALL. IN TODAYS WORLD YOU JUST DON'T FIND PEOPLE TO GO OUT OF THERE
WAY TO HELP."
"Wonderful and now we are very cool"
"It was easily self-intalled, and cooled the whole house within a few hours."
"Very happy with the product shipping and everything was fast on the first part but I’ve yet to receive the second but still a good price and good service"
"I ordered an Amana PTAC and I'm very happy with the whole experience. Upon ordering I had a delivery date, I was contacted by customer service at Alpine and was told a warehouse that had my PTAC was in close proximity to my home and I could pick up my item instead of having it shipped..they refunded my money for delivery and liftgate service which I believe was a classy move"
"Will use them again for any of my HVAC needs"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Dionis,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced an issue with the copper line set. Any time the copper line set is being bent it must be done with extreme caution to make sure the line does not kink. Before we can issue a credit, we would need to determine whether or not there was a manufacturer defect with the line set. Please send in pictures of the line set to csm@alpinehomeair.com so we can have our technical support team review. Our technical support team will also be able to answer any other installation questions you may have. We are available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”