"My original unit that I placed an order for was no longer available. I received a phone call and was walked through what unit would work best as a replacement. Very satisfied with the process and great professionalism!"
"We spoke with a customer service agent, got approved for financing and our unit was delivered in a timely manner. We would recommend your products and personnel very favorably.
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" It was delivered ahead of schedule everything was intact"
"The package unit came exactly as advertised and was easy to install and start up, great price on a replacement unit. "
"Shipping was prompt and delivered on time. A listing of the accessories required for installation as a part of the product description would be nice."
"Placed order on line got a call next day to go over my order to Make sure it was what I needed great service and follow up "
"I'm a commercial refrigeration contractor, and have been in the "Business" for 40 years. I still can't believe I purchased a split heat pump system this cheap! I put it in my bonus room to see how long it lasts. If it works out, I'll be expanding my business using Alpine units... Only time will tell"
"Ordered on Saturday product was delivered on Wednesday and Monday was a Holiday,
Great Product working great."
"Very pleased with our purchase. The process was very easy, delivery was right on time and we highly recommend Alpine! "
"THIS IS MY SECOND UNIT I HAVE PURCHASED,THE FIRST UNIT HAS BEEN EXCELLANT,HAVE OWNED IT ABOUT 5 YEARS.WILL PURCHASE FROM HERE AGAIN IF NEEDED."
"The tech I spoke with knew product and what I was looking for."
"The equipment was fine like always but the line set was horrible it would kink as soon as i tried to bend it even using a tool i dont believe it was the money i paid for it id like some sort of refund back "
“Hi Dionis,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you experienced an issue with the copper line set. Any time the copper line set is being bent it must be done with extreme caution to make sure the line does not kink. Before we can issue a credit, we would need to determine whether or not there was a manufacturer defect with the line set. Please send in pictures of the line set to csm@alpinehomeair.com so we can have our technical support team review. Our technical support team will also be able to answer any other installation questions you may have. We are available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”
"Great follow up and I received my item on time and in great condition+++++"
"Received fast, easy to install. Both inside and outside Units very quiet. Price was great and so was customer service. Will definitely purchase from them again and will recommend them to others."
" everything went well received item quickly and what little hiccup I had the technical support fix me right up I am very pleased!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Jack,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you had difficulty finding the recommended accessories on the product page on our website. While on the page for the mini split system, if you scroll down we list product specifications, have instructional videos, and also list the recommended accessories. From the accessories section, you can add the appropriate accessories directly to your cart without having to go to multiple different product pages. We also have product specialists available that are happy to assist with your project and make sure you select the best equipment and accessories for your needs. If you have any other questions or require any further assistance, please let us know. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm CST at 800-865-5931 and we will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”