"They were very friendly and when ordering my service they helped me out a lot. I ordered the air conditioner units and it showed up in two days which was very surprising but but very nice. What do business with them at any time"
"good price fast shipping thanks"
"Equipment was good quality technical help was very good. The only complaint was knowledge from the sales group on some of the accessories but worked out ok, very happy with my purchase."
"Easy, reasonable cost,good"
"I will be doing business with alpine again real soon!"
"Everything I ordered was delivered on time as expected "
"Checked to see if I had missed anything on my order with a phone call, fast delivering, they had it shipped extremely fast"
"it good that company take pride in they company"
"Received in perfect shape"
"Loved the experience with Alpine Home Air Products. Thankfully Pete caught something that we did not order before our order was shipped. He called, verified where we were using the unit and told us what he recommended because we forgot to order the heat pump with the unit. Thank you! Chris Fitzpatrick "
" Not happy with your return policy I’m stuck with a product that I can’t use. Cost to much to ship back "
"excellent service. very happy with purchase."
"Called to let me know about a problem of incompatible parts from an order over a year ago. Saved me lots of time and head ache!"
"Alpine was Great ! Great Service ! 3 days from ordering it was delivered .. Works Great !"
"Did what they said, when they said."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Steven,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you have an issue with the return policy. I have reviewed your order and based on the date of the order we will be able to accept a return. Per our return policy that was agreed to at time of purchase, you may return original-condition, uninstalled merchandise if you are not completely satisfied with your order by requesting a Return Merchandise Authorization (RMA) within 30 days of your order's ship date. Equipment returns including furnaces, air handlers, condensing units and heat pumps will be charged shipping fees to and from your location. For all other returns, original shipping fees (if any) are non-refundable. If you would like to set up a return, have any questions about the shipping costs or policy please let us know, we will be happy to answer any questions. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”