"Loved the experience with Alpine Home Air Products. Thankfully Pete caught something that we did not order before our order was shipped. He called, verified where we were using the unit and told us what he recommended because we forgot to order the heat pump with the unit. Thank you! Chris Fitzpatrick "
" Not happy with your return policy I’m stuck with a product that I can’t use. Cost to much to ship back "
"excellent service. very happy with purchase."
"Called to let me know about a problem of incompatible parts from an order over a year ago. Saved me lots of time and head ache!"
"Alpine was Great ! Great Service ! 3 days from ordering it was delivered .. Works Great !"
"Did what they said, when they said."
"I used the call back feature and soon received a call from Peter. We talked about my situation and he set me up with a proper mini split system. I ordered the system and everything arrived in a short time and in good order. I'm impressed by how these guys take care of their customers. "
"Fast website, fast delivery. Great product selection, and availability....No back orders."
"Exactly what I ordered! Thank you"
"order came complete and on schedule"
"Ordering process was smooth, I received everything in good condition and on time as promised."
"Order a part and received it very promptly."
"Awesome website. Response to questions and follow up exceptional. Product arrived in excellent condition."
"Great customer service. Delivered product as advertised and on time as promised. Will do business with again"
"Ordered furnace was delivered on time"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Steven,
Thank you for your recent purchase from Alpine Home Air Products and for your review - we appreciate your feedback. I am sorry to hear that you have an issue with the return policy. I have reviewed your order and based on the date of the order we will be able to accept a return. Per our return policy that was agreed to at time of purchase, you may return original-condition, uninstalled merchandise if you are not completely satisfied with your order by requesting a Return Merchandise Authorization (RMA) within 30 days of your order's ship date. Equipment returns including furnaces, air handlers, condensing units and heat pumps will be charged shipping fees to and from your location. For all other returns, original shipping fees (if any) are non-refundable. If you would like to set up a return, have any questions about the shipping costs or policy please let us know, we will be happy to answer any questions. Our customer solutions team is available M-F 8am-6pm and Saturday 9am-2pm and will be happy to assist.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”