ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.09/5
Chance of future purchase:
4.14/5
Shipping & packaging:
4.18/5
Customer service:
4.01/5
Return/Replacement policy:
3.90/5

Verified
5/5

2024-04-25

Alpine home air

"I have been using alpine for 2 yrs now.super fast shipping my product usually arrive next day. Equipment quality is good.Ease of installation and customer service is fantastic. Highly recommend this company "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-25

2nd time buyer

"Just as the first time, Great products and price!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-24

Warranty dept

"Michael and brian in warranty dept was excellent and very professional. Took care of everything. Very professional. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-23

Great

"Everything was awesome from start to finish "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-22

"Very satisfied with products and customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-22

Excellent job.

"Thank you to the delivery driver who was prompt and very courteous."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-21

New Heat Pump A/C unit

"The sale was perfect. The sales staff and technical assistance in making product recommendations were very helpful to me in selecting matching products for my customize installation. Shipping was immediate and arrived in perfect shipping condition. Thank you for your great service. I would not hesitate to purchase from Alpine again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2024-04-20

Fast delivery

"Fast delivery and great customer service, sent detailed information for each part I ordered."


Verified
5/5

2024-04-19

A First Class Op.

"You can believe the positive reviews and this is another one. They made a believer out of me.
These guys are seriously good at what they do. To start, they have an excellent product with the sales and after purchase staff to back it up. Honestly, I was terrified being this was my first attempt at a hands-on air conditioning purchase. My story begins with me restoring 4,000 feet of a 115 year historic property. Going ductless was the way for me. I settled with the the 36,000 BTU, 4 zone BMM36C. Though I am handy with tools, I knew nothing about air conditioning - nothing. They did not try to over sell me when I was buying. My purchase was exactly what I needed and everything was there upon delivery. I was overwhelmed when all that stuff arrived. After several months of looking at what I bought, reading the manuals, watching videos, I finally decided to go for it.

I AM SO HAPPY!
Just over the moon.










"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-18

Great customer service!

"Our furnace came damaged upon delivery. Nick from customer service was easy to work with and gave us perfect instructions on how to proceed. It was an easy process! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-17

"Excellent service and product.
I used express shipping also and it got here a day earlier than promised. It’s up and running perfect. Thank you
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-15

Personal issues caused cancellation of delivery.

"We had personal issues which caused cancellation of delivery, and indefinite postponement of project. They (particularly Sherri and Nilena) dealt with us in a totally understanding manner. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-15

Goodman furnace

"Great price best delivery!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-04-15

Great purchase

"Arrived quicker than expected. They were easy to install and sent. A must have if you live where the weather changes hourly. Wifi adapters make it possible to program using IFTTT"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-04-14

Chris and Kevin were clutch

"We were upgrading from a small single Senville unit to a dual zone bigger unit for a garage addition worth two rooms, and I wanted something a little bit more beefy. My total experience from talking to Chris about making sure I had the right type of unit with the right type of accessories and stepping me through the process along the way and then the install manager Kevin sending me a really cool wiring diagram that was infinitely more useful than anything that was in the instruction manual and answering all of my questions to the delivery and self install was beyond my expectations. The customer service piece was impressive to say least. These guys took a lot of time and Chris was super patient, answering all my questions without rushing me. The unit is equally impressive, whisper quiet - don’t even hear it and had to go outside to confirm it was even running. Wi-Fi set up a simple, remote works well which was a problem with my other unit. The install was relatively smooth. I had a small issue, but it was my own wiring issue at my disconnect box. I forgot I needed to swap the 20amp breaker to a 30 given the old unit was 115v. Highly recommend these guys if you are like me, looking to DIY problem solve and want the best bang for your buck! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges