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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2024-02-17

100% satisfied with my new ptac

"I was able to get an exact replacement by chatting online. The new unit slid into the already installed sleeve. My first unit lasted 12 years. Hoping for the same great run."


Verified
5/5

2024-02-13

Quality product at competitive pricing

"I ordered a mini split system that was delivered in 3 days. All products work great and was a third of the price if I were to higher and HVAC company to do the whole job. "

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Verified
5/5

2024-02-12

Great simple 5ton split system (nothing mini about it)

"We bought the second similar system from Alpine to my office warehouse. This a 5-ton Alpine Split A/C system that we recently installed at South Texas. Overall, we have been extremely pleased with its performance and efficiency.

Here are some specific points regarding our experience with the 5-ton Alpine Split A/C:
1. Cooling Capacity: The cooling capacity of the 5-ton Alpine Split A/C has been exceptional. It effectively cools our space, even during South Texas peak summer months temperatures (120F), maintaining a comfortable environment for our staff.
2. Energy Efficiency: We have noticed a significant decrease in our energy consumption since switching to the Alpine Split A/C. Its energy-efficient design not only helps us reduce our carbon footprint but also translates into cost savings on our utility bills.
3. Quiet Operation: One of the standout features of the Alpine Split A/C is its remarkably quiet operation. This has been particularly beneficial in our office environment, where noise levels can impact productivity. The low decibel output ensures minimal disturbance, allowing everyone to work without distractions.
4. Reliability: We have not encountered any major issues or breakdowns with the Alpine Split A/C since its installation. Its reliability has been commendable, providing us with peace of mind knowing that we can rely on consistent performance, especially during critical times.
5. Shipping was fast and free, that's great for the 600lbs kit.
6. Installation and Maintenance: Installation was very easy, due it is a split system. Maintenance requirements have been minimal, contributing to the overall convenience of owning the Alpine Split A/C system.

In conclusion, the 5-ton Alpine Split A/C has exceeded our expectations in terms of performance, efficiency, and reliability. We highly recommend it to other businesses or organizations seeking a robust cooling solution for their premises.
"

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Verified
5/5

2024-02-11

Fixed my order

"I ordered a 10K heat strip for the Goodman package unit that I bought from them several years ago to upgrade from a 5K. They called me a few hours later to make sure I was ordering the right one, which I had not. Fixed the order and saved me a bunch of frustration. Good company. "

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Verified
5/5

2024-02-11

Always happy

"Found what I needed and get it every time "

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Verified
5/5

2024-02-10

Awesome

"It was awesome my person was very professional"

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Verified
5/5

2024-02-08

Thankful

"My furnace arrived on time. From start to finish Alpine was very easy & pleasant to do business with."

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Verified
5/5

2024-02-07

great items 2nd one purchased

"very good units will buy another"

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Verified
5/5

2024-02-02

Jack's The Man

"I dealt with Jack Gedwill and he was absolutely GREAT. Because I'm hearing impaired we did business using Email and Jack was always very patient and knowledgeable with what my needs were. After dealing with Jack I don't see that I will have any problems installing this furnace, and if I do, I feel confident that Jack can and will put me in contact with the person that can direct me in the right direction. I'm extremely pleased with the way that my Purchase was handled and look forward to getting started with the installation. Thanks again Jack for the SMOOTH handling of my furnace purchase, Les Stevens Jr"

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Verified
5/5

2024-02-02

Awesome!

"Needed an entire heat pump system for camp. They had everything in stock, and received it in 2 days. "

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Verified
5/5

2024-02-02

Great service, delivered in less than 24 hours!

"I highly recommend alpine air. "

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Verified
5/5

2024-02-01

Fast free delivery

"Very nice knowledgeable salesman and a fast free delivery "

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Verified
5/5

2024-02-01

EXCELLENT!!!

"The service (from my order to the delivery) I received couldn't have been better. Thank you.
Ed
"

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Verified
5/5

2024-01-31

Great service

"After ordering a mini split system, I received a call explaining the same day/next day shipping. Shipped quickly, had unit in 3 days. They ask if I had any concerns or questions about installation. I received great service and a quality product. I will order from them again if the need arises. "

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Verified
5/5

2024-01-31

HELP!!! MY Minisplit is Freezing up on the bottom.

"Wow, service behind the sale!!! I can't thank you enough for living up to your reputation and providing FAST, FRIENDLY, and EFFECTIVE customer service. The solution was in hand by the time I got off the phone. Sometimes things go wrong, but your dedication to the customer and to the product you sold has been second to NONE! This is a model for all companies to go by! You will get 100% of my repeat service. I am in Florida and have to have everything shipped, but for a year I have spent like $19 to run that mini-split. Thanks again. I tell all my friends that this is the place to online ship from!

Bill
"

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