"Working great, easy to install, quiet running."
"Great!!!!!!!!!!!!!!!!!!!!!!"
"Very easy and very understanding of all the installation hookups if you have a little bit of a mechanical background and understand a little bit of electricity and gas this is a no-brainer"
"Good product!! Fast delivery!"
"Arrived quickly and in good shape but I paid too much for shipping."
"They didn’t have the item in stock and it took too long to get the item so I cancelled the order. It was refunded fast. "
“Hello Mike,
Thank you for your review. I am very sorry to hear about the stocking issue on the product which you ordered, we do try to be upfront on our website and advise customers of stock levels prior to purchase. The product which you purchased is a quick seller for us, so it may have not accurately reflected the stock level at your time of purchase and I am very sorry for that!
I have shared your feedback with our product team so that they may address the issue internally. I am glad to hear that our customer solutions team was able to process your credit quickly once cancellation was requested. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Quick, efficient, thorough customer service. Could not believe how quickly we received the unit. Will install it in the next few days to see how it works. I do not foresee any problems."
"Quick shipping and delivery, arrived in good shape. Staff at Alpine was very pleasant and easy to work with. The delivery driver was courteous and helpful also. "
"Works great, except I can’t get the water to flow they the solenoid."
"I purchased a new furnace, return and supply plenum transition kit and install kit from Alpine. Their shipping was quick, pricing was good and support was helpful. The install dvd is a bit dated but has some helpful tips. I would buy from them again."
"super fast service i needed the part in a hurry"
"Only complaint was freight charge was high but delivery was fast and efficient and early"
"Never had a problem.. Satisfied so far...
"
"Had an issue which was QUICKLY resolved with a simple phone call. The Tech was polite & very helpful. Would buy from them again!!"
"Purchased the item, shipping consisted of almost half the cost. Be careful when installing, as it can be a little flimsy - it buckled when the furnace was placed upon it, but this was my fault. Also be careful of the serrated edge, as these can be very sharp."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Jeramie,
Thank you for your review. I have asked our shipping department to provide me with the final billing from FedEx so that we may review and compare. It is possible that one of the boxing size requirements is incorrect for the item which you ordered and we need to correct that - I am very sorry for any inconvenience this may have caused.
Thank you for bringing this to our attention so that we may address. It is our goal to be the most loved and easy to use retailer of HVAC products and having accurate shipping costs is part of that. One of our customer solutions team members will be reaching out to you with follow up after we have confirmed final billing. Please let us know if we can be of any further assistance, we are happy to help! Our customer solutions team can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”