"Took about 4 hrs start to finish to install"
"Fast delivery ordered tues delivered fri"
"We have purchased over a dozen units from Alpine and have always been very happy with them! "
"I purchased a Blueridge 18,000 BTU to replace a defective system that the local AC folks didn't know how to fix. Every person that I had the pleasure of talking with at Alpine Home Air Products was just wonderful. They are extremely knowledgeable, helpful and friendly. I had no problems installing the unit. If I would have, the Alpine people would have bent over backwards to help. The Blueridge system is great! It heats my shop in no time and is very quiet. I am certain that when summer arrives, it will also do a superb job of cooling the shop.
T. E. Nitcher
Sun Mountain Gunsmithing LLC "
"They had it in stock and shipped it immediately upon receiving the order. Very pleased!"
"Waited all day friday, no show after the delivery company phone call...its now monday, 4:3o no word or delivery. The staff at alpine were very helpful and know their stuff.. just hope the unit arrives in good shape It arrived this evening...Looks perfect, driver/delivery guy was very nice even offered to help me bring in in the house. worth waiting for. "
"Very quick service. Seller contacted me and was able to help me with my order even after the initial order was made. Provides plenty of documentation and instructions for a DIY install. Thank you Alpine."
"Exactly as listed and shipped quickly"
"Easy ordering, fast shipping with a scheduled delivery. Good price!"
"Fast shipping , awesome customer service . "
"So far so good! No problems"
"As of now I haven't installed my air conditioner but I have inspected it and everything looks great
Alpine was excellent to work with they e-mailed me all of the info on my unit and kept me informed about the shipping. I will definitely do business with Alpine again."
"I ordered parts for installing a new heater and AC. Joseph from Alpine called me to ask questions and suggested a different unit that was also on sale! Excellent service, correspondence was great. The products were delivered today as promised.
Thank you."
"Just like the title. Parts for a Goodman A/C unit. Cheaper than local wholesale supplier. "
"Terrible customer service, don't care if your product gets there damaged or not, won't reply back when trying to get issues with their carrier worked out, pushes all their paperwork off on the customer to deal with. Once your check clears, you are on your own!"
“Good Afternoon Robert,
I apologize for the issues and inconvenience you experienced with your delivery. We want all of our customers to receive their orders in excellent condition and in the event damage does occur in transit we are happy to assist any way we can. In situations like this, where the damage was not signed for on delivery, we are limited in the actions we can take. We do send instructions that offer initial guidance on the next steps for filing a concealed damage claim with the carrier for damage that was not signed for upon delivery. It is not our intention to push paperwork on to our customers and we do understand the inconvenience but in the event damage is not signed for upon delivery all claims would then have to be filed through the carrier by the consignee.
I know you also had sent in questions regarding the severity of the damage to the products and I am sorry for the delayed response. I see that you did receive communication from one of our technical support representatives reviewing the photographed damage and based on those photographs, there was no reason for concern as this appears to just be cosmetic damage. If any issues arise in the future you do have free unlimited technical support on all items purchased from us here at Alpine Home Air so do not hesitate to give us a call, we will be happy to assist any way that we can.
Our customer solutions team can be reached directly M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931. Please let us know if we can be of any further assistance, we are happy to help.
Thanks,
Dan
Customer Experience
Alpine Home Air Products”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Jeffrey,
Thank you for your purchase from Alpine Home Air Products. I apologize for the late delivery and any inconvenience that occurred as a result. I see that your shipment was delivered late yesterday, please let us know if you need any further assistance. Our customer solutions team can be reached Monday through Friday 8am-6pm and Saturday 9am-2pm CST at 800-865-5931.
Thank you,
Dan
Customer Experience
Alpine Home Air Products”