"I needed a new furnace ASAP and I ordered my furnace on Thursday and got it on Friday I was so happy I would recommend Alpine to anyone"
"The unit arrived promptly as promised with no defects. Recommend purchasing from alpine Home Air"
"Good price, easy ordering, timely delivery"
"The company that did the delivery told me that they had to take an 18-wheeler to come down to my neighborhood which was about 35 minutes away from their hub and they couldn't make it onto my street I had to meet them at the local Home Depot and mind you I live in a normal suburb type of City but the product seem to be packaged correctly I will update the review Once installed"
"Correct product. Detailed description online. Best price."
"Affordable equipment, fast shipping (ordered on a Wednesday evening received following Tuesday morning from KY to WA) great customer service. Arrived very well packaged and handled very well during freight. My only complaint, I didn’t find Alpine Air while living in my last home, could’ve saved a fortune in Heating/Cooling by purchasing such an affordable unit. I will definitely purchase equipment through Alpine Air anytime I need HVAC in the future. Top notch service all the way through, very impressed!"
"It would have been a big help if your product had offered an installation package based on a profile completed on-line."
"Got numerous emails with all the technicals on all I purchased and tracking of my order and it was delivered to my door next week with a smile! I took and installed a whole house heating and cooling system and everyone is a happy camper!"
"After Harvey demolished my customers home he needed a replacement ductless unit fast and cheap. I suggested the only place I’d buy my ductless from Alpine Home and he said “let’s go”. We bought it and I installed it the same day it arrived. Now this customer is a Happy Texas, and Houston Strong! "
"Outstanding transaction. Entire process was completed without an negative issues -- price was the best I could find on the Internet and Jennifer was most helpful with ensuring a smooth, easy order and fast shipment. Fedex delivery was fast and uneventful -- shipment arrived quickly and undamaged. I have nothing but accolades for this transaction -- won't hesitate to do further business with AC Outlet.
Jim Cherry"
"bought furnace and roof jack. did not need roof jack!!! could not process order without adding roof jack."
"They called to inform me about what I purchased to make sure that I purchased the right item.
They shipped it the same day and it arrived in 2 days with just standard shipping.
Really nice people overall, will definitely shop with them in the future!"
"I havent instslled it yet but delivery time was great. I ordered it friday night and it was here on tuesday."
"Excellent service. Website is easy and clear. Ordered an in-stock furnace on a Sunday evening, they shipped it Monday morning, and I received it Wednesday morning. Faster than Amazon."
"The unit came in right on time. Shipping was fast and the product was exactly as described. Would order from here in the future."
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Christopher,
Thank you for your review. I am very sorry to hear about the inconvenience which you experienced with your delivery. I called and left you a voicemail, please feel free to give us a call back during a time of your convenience. Our customer solutions team is available M - F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931. We would love the chance to discuss your delivery issues and have further information so that we may work with our carrier partner to prevent this issue going forward.
Thank you again for your review, we value the feedback and appreciate the opportunity to improve our customer experience!
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”