"Their staff is great, they called me to insure what I
ordered was what I wanted.
the shipment was fast and on time. I recommend them."
"Quick service. Knowledgeable and easy process. "
"Purchased a high efficiency mobile home furnice and installed it myself. Easy installation and great price."
"The product was as explained and great price. It was shipped right away and got here as expected. Thanks."
"Reasonable price and arrived as described."
"Ordered new gas furnace and central air to replace old system. Product delivered promptly. No damage and complete. Installation when well. Several trips to hardware store for the usual little detailed items."
"The nice young man even called me to make sure all the equipment would work together, he even saved us some money! "
"Got the equipment the day after order,super fast, furnace up and running, easy install, runs so much quieter than old furnace waiting on ac man to hook up line set and start ac."
"Shipping was fast, good product, when the heat pump showed up it was scratched up though."
"Fast Service Well Packed."
"Order arrived quickly. All was in good shape. Needed the lift service with 3 indoor units and one outdoor, plus all the linesets and wiring. Everything is hooked up and working well. No complaints so far after a couple weeks. TX summer will tell. So far an excellent experience and a good product. Low cost and lot of elbow grease put my shop in AC which otherwise was out of the budget."
"I ordered from another online company who said my furnace/ac kit was in stock. Come to find out it was ship from 3rd party a month out. My installer said he give me rest of the week to get one or I got to wait for him to finish other schedule jobs.I order from alpine and they called and said it was in stock and everything will work together. They shipped it Dayton Freight I had it 2 days later. Great service from Alpine and Dayton freight will buy from them again. Thanks Alpine for saving my install."
"Never again. Terrible experience "
"Overall experience went very well, website was easy to navigate, also they called to make sure everything went okay. "
"part was packed good exp great"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Cary,
Thank you for your review and feedback, I am so sorry to hear about the frustrations which you have experienced. I reviewed your order and see that you had some concealed damage to your unit. I understand that you have been in contact with some of our customer service team members regarding the next steps for concealed damage - unfortunately since the unit was accepted and signed for as clear of damage you do need to work with the carrier to file a damage claim and come to a settlement. We can certainly work with you on replacement parts/panels as needed, however it is important for you to file the claim with the carrier right away if you have not done so already.
One of our customer service team members will reach out to directly again for follow up and next steps. We look forward to working with you further to resolve your damage issues.
Thank you,
Margaret
Customer Experience Manager
Alpine Home Air Products”