"It was a very fast service "
"Purchase, delivery great all installed and working great. Did it myself no problem thanks."
"Fast delivery parts exactly what I needed excellent website love the short videos all in detail."
"Great easy fast excellent communication"
"Equipment arrived before expected. Easy hookup and install. Quite and working great. Tech department Brian great help, had the answers to my questions without searching for information. Highly recommended. "
"Ordering, billing and delivery complaint free."
"This is the second time we have used Alpine Air - the first being for a new furnace and this purchase was a central air unit. I was pleasantly surprised with a call from their customer service asking if we had any questions about our purchase or anything else we needed help with. They send emails with the warranty information, installation instructions, etc. as well as shipping notification. We ordered late Sunday afternoon and had it delivered on Thursday. We are very happy with their service and products."
"I found the ordering process with Alpine Home Air Products to be simple and straight forward. I found the product I needed at a competitive price. Checkout was easy. I received email updates as the order was processed and shipped, and I received the product sooner than was estimated. I will use Alpine Home Air Products in the future for my air filter needs."
"Associates are great to work with.."
"Great customer service, friendly agents, fast shipping. "
"Fast shipping and great customer service!"
"Purchasing was straight-forward and convenient. Courtesy call from sales department was thoughtful. Follow-up call from shipping department to inform of shipping date was helpful. Product was received damaged and not noticed as damaged until packaging was removed. Packaging showed no signs of damage. Customer service informed of the damage via email and they replied immediately offering to assist. Customer service gets 5 stars and material handling gets 1 star. Overall result is 3 stars. I would still recommend Alpine Home Air and will continue to make future purchases with them."
"Install was very easy. Although, I do have experience in this field it was very easy."
"Fast shipping excellent communication "
"Yes, I was a little nervous ordering, but after reading the reviews and doing my own research, I was sure I ordered the right product for our home. Fast shipment and customer service called just to touch base with me to see if all was well so far.
My husband installed and then we hired an HVAC guy to do the final hookups. He was impressed by the unit as well!!
So quiet..cooled fast, great price and we are beyond happy!!!
If your "on the fence" about ordering..get off. Awesome product!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Jason,
Thank you for your time this morning and the kind words about our customer service team - I have already shared your comments with them. I appreciated the opportunity to speak with regarding the damage which your unit sustained and a resolution to the issue. As mentioned, we review our carriers regularly and value the feedback regarding packaging/handling of your shipment - we will be sharing these concerns with our carrier partner which delivered your order.
Please let me know if I can be of any further assistance, I am happy to help. Thank you again, we appreciate your business and the opportunity to continually improve our customer service!
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”