"The right products with an easy to navigate website. Super fast processing and professional shipping.
Couldn't ask for a better buying experience!"
"All went pretty good, but they need more business professionals by name that will complete your work. In my area Ace Heating & Cooling were great."
"These guys are great. Best service!"
"Ordered unit , was here in 4 days and running 2 days later ! "
"took my money fast enough.reicived no parts list or assembly instructions with stove.do not know if I received all the parts or how they are tobe assembled.after speaking with co. rep. I was eventualy biown off and told that the stove company was out of business and no paper work existed! I have not received any further contact from alpine!"
"We needed the unit fast as sleeping in Texas when it is 98 degs inside your house is not easy. They got the unit to us fast and exactly the way they said they would. "
"The final product is great, but it was a journey. Most local technicians wouldn't install units they didn't purchase and even the single contractor customer service at Blue Ridge referred me to had never installed this unit before. Once I convinced the local contractor to hook up the unit, it works great in the Texas heat. We're one day into its use. I would recommend that Bluerige contract local technicians with negotiated rates to provide for a better customer experience."
“Hello Kedric,
Thank you for your review. I am sorry to hear about the issues you had finding a contractor. It does sometimes take a bit more legwork to find an installer when you are not purchasing the products thru them - however most customers find the cost savings well worth the extra time. One way that we are able to keep our prices low is thru selling directly to the customer, and while we do have connections to contractors in some areas, we unfortunately do not currently have that service nationwide. We are working on it though!
I am very glad to hear that your Blueridge unit is keeping you cool in the Texas heat, we believe Blueridge is an excellent product and are proud to offer it exclusively. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”
"Everthing working and on time excellent "
"We haven't had the opportunity to install this unit. But the delivery was on time and delivered to the house. "
"Shipped a product that was damaged and took all photos and contacted company immediatley.Have left 3 messages with customer service and now have been waiting over 10 days and no call back yet.Also no ac unit installed yet due to having a damaged unit."
“Hello Brian,
I am so sorry to hear about your issues reaching us! It is our busy season and we are trying to get back to everyone in a timely manner - I am sorry that seems to have not been the case for you, whether we are busy or not we do prioritize damage issues and I am sorry you have not had that experience. I reviewed your order, I see that our technician Bryan received your initial notice that there was damage to your shipment and that he left you a voicemail regarding the concealed damage process and needed photographs.
Were you able to send those photographs in? I was not able to find them in our customer service email box - were they sent from the email on your order and which email address did you send them to? Please forward your photos of damage to csm@alpinehomeair.com for our customer service manager to review, along with the best contact number for us to reach you at.
I do apologize that you have not received a response to your messages left, we are certainly happy to help. I called and left you a voicemail on Friday 6/23/17, please feel free to give me a call back during a time of your convenience. I can be reached directly at 1-800-865-5931, I am in office M-F 8:00am - 5:30pm CST.
Thank you,
Margaret
Alpine Home Air Products”
"The heating equipment arrived just as I ordered it, in a timely manner. They tech people were very helpful in answering all my questions and told me how to install the equipment. And when the job was finished the equipment worked great"
"Great experience will do business again"
"From start to finished this was one of the easiest and quickest transactions I've encountered. The website was clear and easy to navigate and the product selection was broad. Once I made the purchase there was quick communication with a tracking link directly to carrier's website. Again information was provided quickly by the carrier and because I live in a very rural area, I contacted them (XPO Logistics) concerned about a large truck accessing my road. They were very accommodating and we agreed to meet at a location convenient for both of us to transfer the unit onto my truck. The truck driver contacted me (on time) and we met as agreed. I immediately noticed the unit was well secured in their truck and was nicely packaged on a pallet. I installed it myself and found the installation/operating instructions adequate and the overall construction of the unit above average. It installed easily and is performing well. It is quiet and effecient. Very pleased... and have shared this with friends and colleagues. I realize not every transaction goes this well, but the processes employed here by both parties are designed for repeatability, and that's good business...!! Great Job !"
"Great people good product and price"
"Great price and the shipment came quicker than expected. "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello John,
Thank you for your review. I am so sorry to hear about the frustration which you experienced. I reviewed your order and see that you ordered one of the wood stoves on our site that is marked for "As Is Final Sale" at a steeply discounted cost due to liquidation of our stock. I do apologize for any confusion on this and the materials you found lacking, we do have the Installation and Operating Instructions on the product page under the Documents section, the link is below if you would like to reference:
https://www.alpinehomeair.com/viewproduct.cfm?productID=453072530
I believe this manual under the Documents section of the product page should have all the information which is needed for set up and installation. Unfortunately, due to the manufacturer no longer making these items, that is all the documentation we have available. Please let us know if we can be of any further assistance, and my sincere apologies again for any frustrations which you experienced!
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”