"Shipping was prompt and delivery was perfect. The truck arrived just before I got home from work at noon. The driver assisted in getting the furnace down out of the truck, onto my hand truck, and up onto my porch. Looking forward now to the install!"
"The employees couldn't have been more professional and helpful, other small businesses should take a page from their trianing book!!!"
"All the staff, including delivery, were excellent. Delivered wrong item and returned immediately with THEIR RMA PROCEDURE. The account manager wants ME pay for return and returned item?? That is in process of being addressed by other sources. I also purchased the "correct: item for about $300.00 more. Not installed yet and at this time a return is possible??"
"I have not installed yet, my new Alpine furnace, but I am very satisfy with the service and price provided by Alpine. Last year I purchased I central air conditioning , and so far, is working very well"
"I used Alpine Home Air about 8 years ago and they did a good job the last time so I decided to use them again on another house. On a Tuesday, around noon, I ordered a full 2 Ton package unit with some accessories. It was on the truck that day. On Wednesday the shipper called to schedule the delivery for sometime on Thursday. It was delivered in perfect condition with all the correct items on the order. Alpine Home Air emailed updates every step of the way through the process so I could track my order. They even emailed me PDF product, installation and warranty information.
I've looked at some of the other Internet suppliers but Alpine Home Air is the only one I trust.
I will use them again. "
"As always, great service. "
" Outstanding service from a true professional team. First time ordering from this company super fast delivery only 3 days to door,,, lowest price on web and can use charge card no added fee like all others. Highly recommend to others. "
"Ordered online and truck delivered. Can't find way to get on roof."
"Ordered a new condenser unit an coil on a Sunday evening and it was delivered Wednesday. Everything arrived in good condition and packaged well. Best overall pricing as well! Thanks!"
"Was good, everything was here on time and in good condition. "
"We decided it was time to replace our ac in the fellowship hall on Sunday even, We took delivery on Wednesday. Thank you for great service.
James Thornburg Rural Friends Church"
"The total experience was awesome. Great customer service before and after the purchase. "
"everything they said they did"
"Very easy transaction, people very friendly. Product was delivered better than expected, with no damage. The only issue I had was the lack of the square to round vent adapters, which I expected to be included; I will order some in the future. In the meantime I have constructed some which are functioning fine at this time. I installed yesterday and it is working great. Most likely too large for my very small home, but barely runs!!"
"The sales staff was on the ball, right there to answer all my questions, direct me if necessary and the product arrived in a timely fashion just as promised. Will definitely recommend this seller!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Nummer,
Thank you for your review and our sincere apologies that there seems to be some confusion around why shipping costs were deducted from your return. While we do provide free freight shipping out on orders, it is stated within our policies which are agreed to at time of checkout, that should you need to return your order for any personal reasons shipping costs to and from your location will be deducted from your return credit. Since your order was placed by yourself online, without consultation from one of our consultants, per our policy you would be responsible for shipping costs associated with your order.
We did advise of the shipping costs in the return authorization provided prior to your return of the items. Again, I am very sorry that there seems to be confusion regarding this aspect of the return. Due to the confusion, we did reduce the shipping costs deducted to split that with you and issued you an additional credit the day after the initial credit was issued.
I hope this helps to clear up any confusion regarding our return shipping policies, and that the additional credit issued as a goodwill gesture is appreciated. Please let us know if we can be of any further assistance, we are happy to help.
Thank you,
Margaret
Customer Experience Manager
Alpine Home Air Products”