"Ordering was easy. Shipment was quick, and delivery people excellent. Second time to order, and won't be the last if they carry something I need. "
"easy to order and was the right product!"
"I ordered through the internet and I had it in a couple of days"
"The PTAC was easy to install !!!"
"Went together easy and works like a champ"
"Great totally great servive"
"Product. Arrived. On time easy for me to diy been in mechanical. Trade for 30 years my furnace is a thousand times. Better than old one ."
"the unit was here in three days. the price was great and everything was fine."
"Pros easy web site to use, they are fast, cons the evaporator coil I ordered came slightly damaged packaged from Goodman at the factory. bent and managed fins in a couple of spots. I have to comb then out the best I could. other than that the coil is designed nice and installed with no problems, so far. I will use again!!! I liked the technical email of specs etc. "
"Great experience. They called me and told me the correct unit to use for cooling my house and the
Excessories needed. One of the best businesses on the web.
"
"Box had holes in it flanges bent."
"Overall, I have one regret. I paid with PayPal and Alpine was sent an old phone number. I quickly emailed the correct one and got confirmation of the change. I was forced to track down my shipment because shipper had old number. Installers were scheduled, so I had to drive 100 miles to pickup my shipment. Equipment was fine and I saved $1700."
"Called for assistance getting the proper sized unit, technician was very knowledgeable and had all the information in front of him to assist me."
" The entire staff and service and products are excellent. Best consumer experience I have ever had. They are beyond courteous and timely. Zero anxiety. So grateful."
"Fantastic company. Great service. On time shipping. "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Thomas,
Thank you for your review, I am so sorry to hear about the damage which you have experienced. I reviewed your order and it looks like our customer solutions team was unaware of the damage issue. Unfortunately, the shipping companies do not make us aware of any damage on shipment - so unless it is reported to us by customers we do not know. We certainly want to make sure you have an fully functioning product though and are glad that you have brought this issue to our attention! One of our customer solutions team members is reaching out to you now so that we may resolve the damage issue with you.
Please let us know if we can be of any further assistance when we speak with you, we are happy to help! Additionally, you can reach us M - F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Thank you,
Margaret
Customer Experience Manager
Alpine Home Air Products”