"Everything received was exactly what was ordered."
"Like doing business here."
"The unit was delivered on time as promised. The delivery driver even went the extra mile to drop off the unit in a tight uneven terrain in order to facilitate our installation."
"Am very. Happy with Alpine. The furnace was delivered very fast with no problems."
"Information and follow up gratefully accepted "
"I did not know much about this company, but in reading the reviews, I decided to take a chance. I'm glad I did, I mean where else can you find an A/C to accommodate your needs for under $2,000.
The selling point was the ease of the DIY, apart from releasing the refridgerant. They give you documentations, product specs , and a step by step manual online and with the box.
This is definitely a good product for a DIY'er like myself. The only part I was missing was the "why" portion on the specs of the needed accessories...i.e. why would it cause communication issues if "stranded" wiring is not used?
Overall, this company provided me with a good system that fits my needs...no salesperson tactics and such."
"I did not receive email telling me when the product was ready for shipping or to even track the delivery . It just showed up and we were not home so it came the next day. You stated in a previous e mail that we would be notified when ready for shipping it would have helped to know."
"Gooooooooooooooooooooooooood"
"As usual outstanding company. Highly recommended we are a repeat customer."
" Everything was delivered very promptly the install went very well so far everything is working beautifully hopefully it continues that way !!"
"7/03/17
The overall information to order the correct equipment was execellent. The service was very fast, the technician returned calls promply during the conversation period. I was able to order my air conditioner and condenser without a problem. What sold me the most with this company, was the honesty and pricing. I would recommend this company to anyone trying to save money. However, you must do your own research for the installation.
Thank you,
LW "
"I had a great experience with customer service, they were very helpful."
"Everything above this system is true. Great customer service, easy to install for a knowledgeable DIY er. Local HVAC was able to vacuum test and charge quickly, and once they're running they are SUPER quiet inside and outside Very satisfied customer. "
"They are great and prices great too"
"Happy with it so far. Fast delivery "
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Patricia,
Thank you for your review. My sincere apologies that you did not receive shipping confirmation and tracking emails, those are generally auto-generated emails that are sent when your order is picked up by the carrier. They can sometimes go to spam folders, depending on the filters which you have set on your email inbox - though occasionally we have a system glitch and the email is not sent. I have forwarded your order number to our programming department so they can review for any system errors - thank you for bringing this to our attention!
Additionally, the carriers are supposed to call you a day in advance to schedule a delivery appointment so that you can be there when they deliver. I am so sorry that this, also, did not happen. We do assess our carrier partners regularly and I have shared this with our carrier rep so they may address internally with their team.
Thank you again for your feedback, we value the opportunity to improve our customer experience and appreciate your business. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret
Customer Experience Manager
Alpine Home Air Products”