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Product & services pricing
4.26/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.25/5
Customer service:
4.27/5
Return/Replacement policy:
4.20/5

Verified
5/5

2017-03-25

Consistent

"Always deliver quickly in appropriate packing"


Verified
5/5

2017-03-24

Great unit

"It showed up as promised. Good quality and works great. "


Verified
5/5

2017-03-23

Had hard to find item

"Alpine air was the only company that had the Williams furnace for high elevation that runs on propane. Shipping was included in the price. I received the furnace quickly with no damage. Highly Recommend. "


Verified
5/5

2017-03-22

Excellent service!

"Ordered online late Saturday night. Product shipped out on Monday and received Wednesday. Delivery person very helpful getting product to my house, as his truck was too big to drive up to my home, he helped transfer to my truck and then helped me unload. Product is everything promised. Alpine even phoned me to make sure all was well. Just waiting on HVAC person to complete installation now"


Verified
4/5

2017-03-22

Satisfactory

"Both indoor and outdoor units arrived with no damage. Installed, connected, vacuumed and started up with no issues. Very quiet! Kinda cheaply made, but that was expected for 520 shipped.. time will tell how long this system will last."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-20

Best service

"Fast delivery Grate communication ."


Verified
5/5

2017-03-20

Just what I asked for

"They provided what I needed and followed up to improve my installation according to my needs. Definitely will recommend them to my friends.

Thanks for a great and cost effective service.

"


Verified
5/5

2017-03-18

An open and shut case

"Replacement vent damper received and installed with no complications. Appreciate the fast, efficient service from Alpine Home Air Products!"


Verified
5/5

2017-03-18

Best prices - We'll see how it all works out

"Everything arrived quickly and perfectly packaged on a pallet. I had my delivery sent to my work because it was coming on a skid. I received a courtesy call to see if I had any questions. The order arrived in 3 days from my order! The only issue was that the freight company never informed me of the shipment. I was surprised when it showed up! It all looks good, I'll have a better idea of how the hardware is once it's installed."


Verified
5/5

2017-03-17

Awesome service, great value

" Call man with a technical question and got great customer service. Very knowledgeable and patient and helpful. This is my second unit purchased from this company and I continue to be impressed. Item was shipped in great condition and well packaged as well as on time ."


Verified
5/5

2017-03-17

Great Instructions

"Great instructions and support."


Verified
5/5

2017-03-17

Speedy! Delivered to the door!

"Product came in fast and professionally wrapped on the crate. Outstanding service!"


Verified
5/5

2017-03-17

Excellent

"I am a homeowner and this is the 4th furnace I have purchased through Alpine Home Air.
(I am not an HVAC guy, put them in my homes and my children's) They always answer all my questions and make this whole process very easy. A year after installation on one of them I had a slight problem but I called them and they gave me accurate advice that solved the problem. It was a slight installation error, village idiot. As for all the Alpine people I have dealt with, they are great. Highly recommend them---but do follow the directions carefully when you install.
"


Verified
4/5

2017-03-13

Overall Awesomeness!

"Delivery company gave a window of 3 hours, however did not contact us 30 mins. prior to delivery as stated."


Verified
5/5

2017-03-13

Great is there middle name

"They were fast at shipping and communication was great. My new furnace works great. Definitely would recommend this company."