"Very quick delivery. Unit showed up in timely fashion, damaged free. Works great!"
"Everything arrived in a timely manner and looks great!"
"Everything was great, no damage and curbside delivery. Arrived a few days after purchase."
"We received our delivery on Thursday 06/09/16. We called regarding the damages to the air conditioning, and have been looking for an email with instructions on how to send pictures of the damages. We called and was told that an email would be sent out to attached pictures of the damages. Still have not received that said email."
"I hear criticism from local businesses about people not wanting to trade with them. They earn it!
This job cast me $1500, I was quoted $4500 for the same work. I have the satisfaction of knowing that I did the work properly because I did it myself."
"TOOK A COUPLE DAYS LONGER BUT DRIVER WAS VERY COURTEOUS AND PROFESSIONAL."
"Replacement UV lamp ordered was damaged on arrival. I suggest much better care be taken to package the shipped UV lamps so they reach their destination in tact, or just don't bother selling them. Alpine did say they credited by card, so hoping that is handled as expected."
“Hi Chris,
Thank you for your review and feedback. My sincere apologies that your UV lamp was damaged in transit, I have reviewed your order with our warehouse packaging team. They are addressing how we package these items for future shipments to help ensure they arrive in good order to our customers.
I checked your order and our customer solutions department has issued that credit to your card, you should have a confirmation email in your account on file as well. Please allow 2-3 business days for that credit to process with your bank and post to your account.
Again, I am very sorry that your shipment did not arrive in good order and you have experienced this frustration. Thank you for bringing this to our attention so that we may address and improve our customer experience, we appreciate the feedback. Please let me know if I can be of further assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fastest delivery of hoax products I've ever had. Will be doing business again"
“Hi Leonard,
Thank you for taking the time to review your order experience, I am glad to hear that you appreciated our speed of shipping on your HVAC order! Please let us know if you have any questions regarding your new Goodman furnace - our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Fast fast shipping and excellent customer service. The AC system and all components were exactly as described and in perfect condition. I'll definitely be back for more! "
“Hi John,
Thank you for your review, I am glad to hear you had such a positive end to end experience. Please let us know if you have any questions regarding the installation/maintenance of your Blueridge quad zone mini-split system - it offers excellent energy efficiency, longevity, and power. Our customer solutions team is happy to help, they can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Called bout my delivery several times and they could never locate my shipment and kept giving me the names of other people packages. I am so over it"
“Hi Jadaya,
I am very sorry for the frustrations which you have experienced. Our tracking shows that your order did have a delivery appointment set up for yesterday June 7 and shows to have been received - is that correct? If you have not yet received your shipment, I would be happy to contact the shipping company and work to resolve the issue on your behalf.
I apologize for any confusions which may have happened when you called in for status updates, it seems your phone number is associated with your order, as well as another order in which the customers name was different but which had shipment going to the same address. This may have caused any confusion which you encountered.
Again, my apologies for the frustrations which you experienced. Please let me know if I can be of any assistance, I am happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This was the first time I ordered something from this company. I don't ever remember having someone call me after I've made an online order just to make sure I had all my questioned answered before they shipped the product. The man was very great in helping me and making sure I had the product that would meet my specific situation. Super happy I chose to use this company and would use them again. "
“Hi Jennifer,
Thank you for your review, I am glad to hear that you had such a positive experience ordering from us! It looks like you spoke with Peter regarding your order - I will be sure to let him know you appreciated his follow up. Please let us know if you have any questions regarding your Blueridge system, our customer solutions team is happy to help. They can be reached at 1-800-865-5931 M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Excellent Seller. Great Communication; product exactly what I expected."
"I checked around and found the best prices from Alpine. Prices aren't everything, though. Customer service has to be good or the experience can go down the drain. So far the customer service has been really good. I called for information on their products and spoke with people that were friendly and helpful on 2 different occasions. The shipping was included in the low price and the a/c unit showed up right on time (5 days) with no drama. The unit showed up looking perfect, even the packaging looked great. "
“Hi Brooke,
Thank you for taking the time to review your order. I am glad that you appreciated our product specialists follow up and the care taken by our warehouse in packaging your order - I will be sure to share your feedback with them! Please let us know if you have any questions regarding your Goodman packaged heat pump, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Everything was delivered timely and met all of my expectations. Great service and customer service representative was very helpful."
"Good material and customer service"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Anja,
Thank you for taking the time to bring this to our attention. I understand that you have spoken with our customer solutions team - the issue was that the email had initially been filtered to a spam folder and you have now received the needed email. My apologies for any frustrations which you experienced due to this filtering. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”