"Replaced my 12 year old "leaking" 3 ton evaporator coil with a new matching cased coil and my central air is working like a charm. New Coil was carefully packaged to eliminate damage during shipping and came with installation instructions. Alpine also has valuable information/resources on their website that I found very helpful. Received new coil in a few days. I would not hesitate to purchase from this Seller again.
Thank you Alpine !"
"Great experience.... installed the unit myself and what difference it has made in the comfort of my home."
"A lot less expensive than buying through the AC companies."
"I called them twice and they were there to help and inform. Very knowledgeable. "
"Highly recommended vendor. Very fast shipping and all as advertised. "
"Received in perfect condition"
"Alpine Home Air Products was a pleasure to do business with. Items arrived before delivery date. Shipping was done by an excellent freight company. I will be doing more business with them in the future. "
"I have yet to get the equipment I ordered. It should have been here last week and still has not come.
There is no way I can rate something I do not have.
Christi Medice"
“Hi Christi,
Thank you for your review and reaching out, I understand you have spoken with our Customer Service Manager Nichole. We did ship your order from our warehouse on July 5th and it seems the issue is with a partner carrier which currently has your order. We are reaching out to them regarding the delayed delivery and get your order to you as quickly as possible.
My sincere apologies that you have experienced this delay - thank you for bringing this to our attention to that we may work to resolve this for you! Please let us know if you have any further concerns, our customer solutions team is happy to help. We are available M-F 8am - 7pm and Sat 9am - 2pm CST.
Thank you again, we appreciate your business.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"the order was easy and customer service was nice. but the shipping took more than expected."
"This is the second time I have ordered from Alpine. Like the first time everything went as expected. Got the product I ordered in a timely manner."
"very fast and a nice site."
"If they hadn't called before sending, I would have ended up returning a product that wasn't right for my new home. Thank you so much."
"Installation was very smooth, all was A-OK !"
"I did not receive my product I ordered as of yet from 6/27/16."
“Hello Scott,
Thank you for reaching out, my sincere apologies that you have experienced this delay in receiving your order. The delay is caused due to some inaccurate inventory on our part, I am very sorry that this has affected your order. I called and left a voicemail with some further details, as well as sent an email to your address on file. Please let me know if there is a better way to reach you regarding the ETA of your items and options which we have.
Again, my sincere apologies for the delay which you have experienced. Please feel free to contact me via email or phone, I am happy to work with you to find a resolution. Our customer solutions team is in office M-F 8am - 7pm and Sat 9am - 2pm CST, we can be reached at 1-800-865-5931 and are happy to help.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Ordered products and had them at my house 3 days later. Had a tech hook stuff up and it works great!!!! Highly recommend this company for and heating and cooling needs. Saved me thousands compared to local a/c companies. Thank you!!!!"
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi David,
Thank you for taking the time to review your order with Alpine Home Air. It is wonderful to hear that you had a smooth end to end process - it is our goal to be the most loved and easy to use retailer of HVAC products and it is great that we met that expectation for you.
Please let us know if you have any installation / maintenance questions regarding your Goodman gas furnace. Our customer solutions team is available M-F 8am - 7pm and Sat 9am - 2pm CST and they are happy to help.
Thank you for choosing Alpine Home Air Products, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”