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Product & services pricing
4.29/5
Chance of future purchase:
4.32/5
Shipping & packaging:
4.26/5
Customer service:
4.22/5
Return/Replacement policy:
4.19/5

Verified
5/5

2016-06-04

Home run derby!

"Alpine Home Air knocked it outta the park at every phase, following up on my order with a phone call to make sure everything was correct, shipping was fast and professional . Jim was a pleasure to talk to, very knowledgable ."


Rep reply posted 2016-06-07
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Rex,

Thank you for your review, I am glad you had a smooth end to end experience! It is our goal to be the most loved and easy to use retailer of HVAC products so we love hearing from happy customers such as yourself. Your Blueridge ductless mini-split heat pump is an excellent system with its intelligent sleep function, auto-defrost, and gold fin condensers to protect against corrosion.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
5/5

2016-06-04

Great price on Evaporator

"I shopped around quite a bit to find a compatible evaporator that was in stock. Alpine had it. They proposed the order rapidly and delivered it within a few days."


Verified
5/5

2016-06-03

Awesome Customer Service, great company, couldn't be happier!!

"Awesome Customer Service, great company, couldn't be happier!!"


Verified
5/5

2016-06-01

"Thanks for your great service. I will recommend to family and friends. "


Rep reply posted 2016-06-02
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Danny,

Thank you for taking the time to review your order, we love hearing from satisfied customers like yourself and are honored when customers recommend us to friends/family. We know that HVAC systems are an investment in your home life, and appreciate that you choose to work with Alpine Home Air Products.

Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
5/5

2016-06-01

Fast delivery

"I was amazed that my product arrived in only a few days. That means a lot when your air conditioning unit is broken. Thanks "


Verified
5/5

2016-06-01

I'll be back!

"Placed my order on a sunday. A guy calls me Monday morning to go over my order with me to make sure I was getting what I really wanted. What?! Nobody cares like that anymore do they. I was blown away, nice to hear from a real person. Order showed up on thursday. Couldn't believe how fast. And the reason i ordered from this place, it came with everything needed to install. I got this unit for a rental apartment I own. My son is buying a house that has a non working system. I know where we we be getting a new one from!"


Verified
5/5

2016-05-31

Great Company, Great Service & Fast Shipping!

"Alpine definitely has my business for all of my HVAC work on renovations that we do. Their quality and hands on approach to customer service truly was well above all of the other companies we were quoted from. This speaks volumes for our future relationship and will return to purchase repeatedly from Alpine. :)"


Rep reply posted 2016-06-02
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hello Bryan,

Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products, it is wonderful to hear that you appreciated our customer service approach and follow up! Your Blueridge mini-split heat pump is an excellent system with its sleep function, intelligent defrost, and Gold Fin condenser - it is designed with efficiency and longevity in mind.

Please let us know if you have any questions regarding installation / maintenance of your mini-split system. Our customer solutions team is happy to help, they can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
5/5

2016-05-31

Beautiful unit

"Everything was in good condition (except for a slight bend on one of the wings of the mounting bracket -easy fix to bend back though) was easy to install and works great."


Verified
5/5

2016-05-29

Alpine is Mighty Fine!

"It took me a year to decide on the ductless air conditioning system that I wanted to purchase. Sal spent time explaining how the system works and even spoke to my installer. This company is easy to deal with, the people on the phone know their products and they deliver when they say they will deliver. Though I have not yet installed the product, I know that if we need any help, Alpine offers technical support. "


Verified
5/5

2016-05-29

Very handy gadget.

"I have been using a similar one for many years. This one is for a friend, who really loves it as it shows the indor and outdoor temperature accurately. "


Verified
5/5

2016-05-29

Mini Split entire home

"Used a mini split to heat and cool entire house, worked well!"


Verified
2/5

2016-05-28

Poor packaging

"Though the item came within a week, I had to spend hours straightening the fins on the compressor because of the lack of packing material. "


Rep reply posted 2016-05-31
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Jacob,

Thank you for your review and feedback, I am so sorry that you experienced damage to your compressor. We are addressing the packaging issue with our warehouse to help ensure this does not happen in the future. I called and left you a voicemail, please feel free to contact me back at the number provided so that we may ensure everything is in good working order with your compressor and find a resolution for you.

Again, my sincere apologies for the damage and frustrations which you experienced. We appreciate your feedback and the opportunity to improve our customer experience.

Please do contact me during a time of your convenience, I am happy to help find a resolution to this issue for you.

Best Regards,
Margaret Dobie
Customer Experience Manager

Alpine Home Air Products
1-800-865-5931”


Verified
5/5

2016-05-28

Finally cool again!

"Great communication for delivery. Product is just what we ordered!"


Verified
5/5

2016-05-27

VERY QUICK

"Delivered very quickly. product as ordered"


Verified
5/5

2016-05-27

Furnace #2

"This is the second furnace that I received from Alpine. Everything arrived as promised in excellent working order. I will be ordering more products from them in the future since they are very helpful both with their easily navigated website as well as their very helpful videos."