"I described what I needed. The catalog item was not in stock. The representative found a workable alternative. Received in two days. What more could one ask? 5 stars."
"I have never had that good of experience when it comes to sales, but; Alpine delivered with their knowledgeable staff and quick shipping!!!!!!!! Thanks Alpine for all you have done!!!!!!"
"Order was quickly shipped with excellent progress reports to ensure we we informed all of the way"
"Shipped quickly, arrived on time, no problems. "
"I was very pleased with product n the fast delivery. However I paid for an unloader n none was available. Had to help driver unload the shipment. Will I will received a refund? Esteban."
“Hello Esteban,
Thank you for your review and feedback. I understand your frustration with having paid for liftgate service and not receiving it, and am very sorry that you had to deal with that! We have issued a credit for this liftgate service not rendered to your Affirm account used for payment. I have also brought this issue to our partner carrier, ABF Freight, so that we may address.
Please let me know if I can be of any further assistance, I am happy to help. Thank you again for your feedback, we appreciate your business and the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"It wastimely delivery. All thouugh it was a mix up with the truck .We had too mmeet a eighteen wheeler that couldnt come down our street, when it was suppose to be on a small lift truck .we paid $25 for that it didn't happen . We are do a refund for it but hard to get satisfaction on who we need to contact. PLEASE help me out with this .may not be a lot of money to a big company ,but a lot to a disability person on a fix income.Thank you for concern and looking forward to hearing from you soon. Sincerely Scott family. We have been in a hot home but cool now due to your alpinehome air system. God bless you and your company. "
“Hi James,
Thank you for your review and feedback. I am very sorry to hear that you did not receive the liftgate delivery service as expected. We have refunded that charge back to your card on file, you most definitely should not pay for a service which you did not receive!
I am glad that your new Goodman air conditioning system is working well and keeping you cool in the summer heat. Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"Very fast shipping. Just as described."
"No hassle and enjoyable. Smooth and timely delivery. Will recommend to everyone.
"
"Product as expected, arrived when expected, and product in installed and working."
"I had my Goodman A/C unit installed over the weekend. It was easy breezy and to hear the air coming through the vents was like music to my ears. Thank you Alpine for your quick delivery and your product. The house is not a sauna anymore. Thanks!!!!"
“Hello Yannick,
Thank you for your review. It is wonderful to hear that everything went smoothly with your installation and that you are now enjoying the comfort of your new Goodman air conditioner! Please let us know if we can be of any further assistance, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST at 1-800-865-5931.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"I asked before purchasing the color of the unit and was told the two brands that were in white. This unit is definitely not white or even close. "
“Hi Gregory,
Thank you for your time today, I appreciated the opportunity to speak with you regarding the incorrect information which you received on unit color. My sincere apologies for the frustrations which this caused you. I have addressed the issue with our product consultants, as well as our product team so that they may update our website information to accurately reflect unit coloration.
Please let me know if I can be of any further assistance, I am happy to help. Thank you again for your review and feedback, we appreciate the opportunity to improve our customer experience.
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
"This is a very good company to buy all your home heating and Air products. They will not let you down! I give them a high rating because of the quality service they provided. I am a repeat customer buying heating and Air equipment from them. They were very patient and courteous with me when placing my order. Alpine has really earned and gained my respect. Great company!
J Dewitt Sr, N Myrtle Beach SC"
"Perfect and easy. Thank you so much Alpine."
"We are very happy with our Goodman condensing unit. Everything went smooth and arrived just as promised. Would definitely recommend to anyone. "
"Competitive price and item shipped and arrived on time. I would buy from them again without hesitation."
“Hi David,
Thank you for your review, I am glad that you received your packaged air conditioner in a timely manner and good order! Your unit has some excellent features such as DigiSmart control board, auto-freeze protection, 3-minute compressor lockout, and quiet fan operation. Please let us know if you have any installation/maintenance questions, our customer solutions team is happy to help. They can be reached M-F 8am - 6pm and Sat 9am - 2pm CST.
Thank you again, we look forward to working with you next time!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hello Bill,
Thank you for your review. It is our goal to be the most loved and easy to use retailer of HVAC products for the everyday homeowner - it is wonderful to hear that you enjoyed the service we offer! Please let us know if you have any questions regarding the installation / maintenance of your new Goodman air conditioning system. Our customer solutions team is happy to help, they can be reached M-F 8am - 6pm CST.
Thank you again for choosing Alpine Home Air Products, we appreciate your business!
Best Regards,
Margaret Dobie
Customer Experience Manager
Alpine Home Air Products
1-800-865-5931”