"Order was shipped next day and arrived in excellent condition. Emails ahead of delivery with manuals was very helpful too."
"Excellent service, quick delivery!"
“Hi Mark,
Thanks for your order and great feedback. We appreciate it!
Please let us know if we can assist you further or if you need any technical support.
Please register your Goodman furnace online for the full warranty coverage:
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Thank you,
Karen Tovey
VP”
"Ordered this heater based on reviews, haven't installed it yet but it arrived on time and in perfect shape. I ordered the LP conversion and the Thermostat.
It does come with a thermostat but it is the bare basic mechanical one (not digital and no programming)"
“Hi Dan,
Thanks for your order! Please let us know if you need any technical support for the installation of your Williams console heater.
We appreciate your business.
Best regards,
Karen Tovey
VP”
"THE INFORMAYION ONLINE SAID IT WAS FOR PROPANE, BUT I HAD TO CONVERT FROM NATURAL GAS. EXTRA COST. BAD INFORMATION."
“Hi,
Thank you for your order. I apologize that it was not clear that the Goodman furnace requires a conversion kit to go from natural gas to liquid propane. I will work with our product team to better indicate this on these products - right now the conversion kit shows up as a recommended accessory. In the meantime, I will ask our customer service team to work with you on a discounted price for the conversion kit if you haven't already purchase one locally.
Best regards,
Karen Tovey
VP”
"Easy to order online. Web sight was easy to navigate. Online tools helped to size my system correctly. Can't beat the warranty. "
“Hi Richard,
Thanks for your business. We love Goodman products. They are well built and have the best warranties in the industry. I just bought a Goodman furnace for my own house this past week.
I will pass your kind comments on to Andrew and Eric - they managed our Web site re-design.
Please register your furnace online with Goodman Manufacturing for the full warranty coverage.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
We are here to help if you need any further assistance.
Best regards,
Karen Tovey
VP”
"Thank you for your prompt delivery. The product is exactly what I was looking for."
“Hi David,
I'm glad we could help. Thanks for your business. Because you are an HVAC dealer, we can set you up with a personal sales consultant for the future if you would like. We often have overstock deals and can deliver to your job sites directly.
Thanks again,
Karen Tovey
VP”
"I tried two other vendors but could not receive order this made it and in timely fashion"
“Hi Brian,
Thanks for your business. I see that we shipped your order into Canada. We have a special non-resident importer program that allows for faster shipping and clearance into the country. Rinnai tankless water heaters are great and I'm glad you decided to buy one from us. I have one installed at my house and they really do allow for endless hot water. Please let us know if you need any further assistance.
Best regards,
Karen Tovey
VP”
"Love my new furnace, quite, and was an easy install. "
“Hi Cheryl,
Thanks for your order! I'm glad you love your Goodman furnace. We love the brand and back it 100%.
Please register it online to get your full warranty coverage.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Please let us know if you need any help down the road.
Thanks,
Karen Tovey
VP”
"Furnace was described well, competitive pricing and fast shipping. I was kept up to date with on-line info."
“Hi Patrick,
Thanks for your business and your kind comments. Please let us know if you need any further assistance with your Goodman furnace.
I've included a link so that you can register your unit online with Goodman. Once registered you receive their full warranty coverage.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best regards,
Karen Tovey
VP”
"Sorry about the delay. We just got it installed today. Works fine. Thanks."
“Hi Emery,
Thanks for your order. I'm glad your system is up and running. Please let us know if we can be of any further assistance.
Best regards,
Karen Tovey
VP”
"metal skin was banged in when opening the carton, I can hammer this back out !
Called your expert for some technical help....what a disaster...did not get a single answer to 3 basic simple questions ....
he gave me phone numbers from the different manufacturers...surely they're going to be very accommodating....I called, none were willing to speak with me "ONLY LISCENCED CONTRACTORS:
I;m not a professional and did not intent to spent another 5 to 800 dollars on a professional installer...this was supposed to be ;TURN KEY ...please take it back !
Honest people would warn you about the ridiculous expenses of 'so called professional installers ' (80dollars/hour while yakking on cellphone) and more important so called technical company advisors that "DON'T KNOW SQAUD""
“Hi Paul,
Please let us know if you are still having issues with your Comfort-Aire furnace. We can work with their technical support line and you to resolve your technical issues. The contractor-grade equipment that we sell on our site must be installed per the terms of the manufacturer. Most equipment we sell, at a minimum, requires a licensed contractor to inspect and start-up equipment to ensure proper installation and warranty coverage.
Best regards,
Karen Tovey
VP”
"Can't beat their prices and their customer service and delivery speeds are outstanding! Thanks,"
“Hi Renee,
Thanks for your business! We look forward to working with you again on your next order for furnace filters.
Best regards,
Karen Tovey
VP”
"Easy site to navigate, pricing is fast and order processing / shipping FAST"
“Hi Tom,
Thanks for your great review. We appreciate your business.
Best regards,
Karen Tovey
VP”
"This product was as advertised except the shipping took longer than estimated. "
“Hi Gary,
Thank you for your order. I apologize that ABF Freight took additional days to deliver your shipment. We are working with new carriers to help serve the Oregon/Washington state region faster.
Please let us know if you need any further assistance. We appreciate your business.
Karen Tovey
VP”
"Great customer service shipping and quick delivery!"
“Hi Jake,
Thanks for your business. I will pass your review on to our customer service team!
Please register your Goodman furnace online for full warranty coverage.
http://www.goodmanmfg.com/WarrantyOverview/WarrantyRegistration.aspx
Best regards,
Karen Tovey
VP”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“Hi Bill,
Thanks for your order! We appreciate your positive feedback. We email the product manuals on every order and it's nice to know that customers find them helpful.
Please let us know if you need any further assistance.
Best regards,
Karen Tovey
VP”