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Product & services pricing
4.10/5
Chance of future purchase:
4.10/5
Shipping & packaging:
4.11/5
Customer service:
3.98/5
Return/Replacement policy:
3.75/5

Verified
5/5

2024-09-29

Cool equipment

"Installed and works perfectly. Very pleases"

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Verified
5/5

2024-09-29

Exceptional

"Easy on-line ordering, great email communication, deliveries always as promised. Always a good experience."

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Verified
5/5

2024-09-29

Great selection

"I was able to easily find the part I needed"


Verified
5/5

2024-09-26

Flawless furnace delivery

"We were very pleased with the pre delivery communication and condition of all products received. Alpine provided an excellent product and service. Thank you."

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Verified
5/5

2024-09-26

Exelent webside

"Good price and fast delivery "

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Verified
2/5

2024-09-25

Not delivered yet

"Still not delivered . We had to rearrange installation."


Verified
5/5

2024-09-23

Great customer service, super quick delivery

"Great customer service, super quick delivery"

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Verified
5/5

2024-09-23

Remote

" I have 4 remotes for my system. I only had one I could get to work and then my buttons went on it. Not bad for almost 6 years of DAILY heat and cooling. Adjusting temps and fan speeds you know. I wore out the buttons.
But alpine came through and I had a new remote. Ordered on Wednesday or Thursday and had it Monday. Couldn’t ask for better. Thanks Alpine.
"

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Verified
5/5

2024-09-22

Always fair priced and arrives fast

"Alpine has always treated me fairly and get equipment right to my front door.Over the years I have purchased alot of equipment and always showed up on time and no dents or scratches."

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Verified
5/5

2024-09-21

Blueridge 5 Zone Floor Mount Excellent System

"I'm a master licensed HVAC contractor and just installed the Blueridge 5 zone floor mounted system with issue. The value of Blueridge allows homeowners to get so much more for their dollar. I install every major brand of ductless but really lean towards Blueridge because of the tremendous savings and quality. "

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Verified
5/5

2024-09-20

Best delivery person ever

"When my delivery came I was very stressed due private issues. The delivery driver was understanding and went above and beyond to help me with stowing my new ac unit and helped me dispose of the palate, she even gave me a hug before she left."

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Verified
2/5

2024-09-20

Gsxn4

"Purchased a roof unit in March 2024, installed by Comfort Zone H & C. The first time I tried to use it, after being installed and inspected by Comfort zone, it did not work. When the service person finally arrived he stated that it was not properly charged with freon from the company. He said he repaired it and a few weeks later it quit working again. Presently, it is not working again and we have called Comfort zone six times in three days. We change the filter every three weeks. I don't know if the issue is the unit or the company representing them.
Harold Singley El Paso, TX
"

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Rep reply posted 2024-09-20
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for sharing your feedback with us. We want to apologize for any issues you have experienced with your GSXN4 AC Unit. If we can provide any further assistance please reach out to our customer solutions team at (800) 865-5931.”


Verified
1/5

2024-09-20

Sales agent sold me an undersized unit.

"As a loyal customer who's purchased 7 HVAC systems from AlpineHomeAir.com, I'm disappointed. My recent 2-ton system, recommended by their sales agent, is severely undersized. Despite following all troubleshooting steps, it fails to adequately cool. The company refuses to address the issue or offer solutions, disregarding years of customer loyalty. Now, I'm left with an expensive, ineffective system. Get multiple opinions on sizing and be wary of their customer service. They do not call you back when you leave a voicemail or follow through on scheduled calls. Do not trust them. "

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Rep reply posted 2024-09-20
A rep from Alpine Home Air Products, Alpine-Home-Air-Products, has responded:

“Thank you for sharing your feedback with us. We want to truly apologize for any issues you have experienced with your Heat Pump System. If we can provide you with any further assistance or if you have any questions please reach out to our customer solutions team at (800) 865-5931.”


Verified
5/5

2024-09-18

quick shipping. no problems.

"I just bought line sets so they were exactly what they were described."


Verified
5/5

2024-09-18

thanks

"very good experience and delivery, thanks a lot"

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