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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
1/5

2013-06-03

"I purchased the split goodman central air unit kit and paid for it on the 5/22/13 . The very next day I received an email stating the items I purchased are on back order. I immadetely contacted their customer service and I was told the same and to wait until they receive the items. They didn't know how long and I wasn't getting a estimate time. Few days later I called them again and I was told that the most items are in stock and that the rest should arrive by 6/3/13 and that they will contact me ones they do arrive and they are shipped. Ok! Today 6/3/13 i havent receive anything in email nor I got a call from them so I decided to call them. I was transferred from one to another and end up leaving a voice mail regarding my order!!! I am very disappointed at the alpine and their service . I paid and I am still waiting for the items to arrive. That's not the way to treat your customers. To charge them for something you don't have and then make them wait. I will call them again to find out what is going on with my order. "


Verified
5/5

2013-06-02

"No issues with order or delivery"


Verified
5/5

2013-06-01

"my order came as it say very good service my store in the future thank you alpine very much"

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Pricing of products and services
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Verified
5/5

2013-06-01

"Easy to order. Received on time"


Verified
5/5

2013-05-31

"Was very happy with the information that kept me informed about order and shipment status. The product was very good quality. "


Verified
5/5

2013-05-31

"Great website! Easy to navigate! Amazing service!"


Verified
5/5

2013-05-31

"Good pricing and fast delivery,."


Verified
5/5

2013-05-31

"Great site great product info"


Verified
5/5

2013-05-30

"DELIVERED IN A TIMELY MANNER."


Verified
5/5

2013-05-30

"Alpine was quick to resolve any issues or questions that I had and website made it easy to determine what products I needed for my AC system."


Verified
5/5

2013-05-30

"Quick. And painless. Almot too esay."


Verified
5/5

2013-05-30

"Very convenient! Water pad fits great. "


Verified
5/5

2013-05-30

"Great service, fast delivery, great product!"


Verified
5/5

2013-05-29

"Very satisfied with my order, the part I had ordered was on backorder, communication was great from the company, and my part actually arrived 3 days after ordering despite the backorder, very satisfied would purchase from them again. "


Verified
5/5

2013-05-29

"Excellent experience. Quick & as advertised. THX!"

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Product Returns/Refunds/Exchanges
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