"Transaction was processed quickly and order was recieved when promised. Tracking information was useful."
"see email to Nicole in claims"
"I was EXTREMELY disappointed to learn that I still have to hire a contractor to do some of the work on my air conditioner installation. The web-site I used was from a search of "Do it yourself air conditioners". This is not what I call "do it yourself"."
"It was very fast and accurate and easy to order."
"My order was right and delivered on time ."
"Good products, easy installation on my Home Zoning project..."
"AC condenser backorder for 2 weeks. AC evaporater arrived damaged, and Apline is replacing, but now that is backordered. This has been a hassle, but the people at Alpine have been great."
"Fast shipping, excellent communication, GREAT prices!"
"Fast shipping, great prices, exactly as advertised."
"Good price & quick shipping."
"The driver of the truck was awesomely helpful and he made sure the delivery was convenient for me. Great job guys."
"shipped and received in a timely manner"
"Alpine home air shipping time was great I ordered on 5/9 around 7:30 pm.It was @ my house on 5/14 at 1:10 pm."
"great delivery. Havnt used the product yet and wont for another couple of months so dnt know if its working ok!!!! when I do I will comment again , but the order and delivery were quite satisfactory."
"Hello,
When I made the purchase, I called and you said everything was in stock. I then proceeded with my order. I called Monday May 13th and you said it would ship Thursday May 16th. I never heard anything so I called Friday May 17th @ 4:35 p.m. and said it should ship Tuesday May 21st. I ordered from your store due to the reviews on the website. The website is well done. If I would have known this from the start I would have ordered locally. The first person should not have said everything was in stock. I would rate this as terrible service."
“Thank you for the feedback on your situation. I apologize for the experience you had. We normally have most products in stock and ready to ship, but when we do have a backorder situation our goal is to provide an experience just about opposite to the one you described here. We want to set realistic expectations with our customers so that you can make the important decisions you need to make about your purchase. Fortunately, I did confirm with our warehouse that your order is expected to ship out today (Monday May 20th). Again, I am sorry for the delay. If we can be of any additional assistance please let us know.”
A rep from Alpine Home Air Products, alpinehomeair, has responded:
“We appreciate your feedback! We apologize for the trouble you had with your order. Please keep us posted if we can be of any further assistance.”