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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2020-09-05

Great service.

"Awesome people to work with.
"

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Verified
5/5

2020-09-04

Everything was good

"Good price, fast shipping."

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Verified
5/5

2020-09-04

Greatest

"Items drop shipped and received the next day. How great is that!"

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Verified
2/5

2020-08-31

Good unit, bad support

"Little to no help with any questions or issues."

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Rep reply posted 2020-09-03
A rep from Alpine Home Air Products, alpinehomeair, has responded:

“Hi Joe,

Thank you for your purchase from Alpine Home Air Products and for your review. I am sorry to hear that you were unable to get the help you were seeking with our company, and we will certainly review this with your product specialist. That said, I do see an order in our system which qualifies you for our unlimited technical support so if there are still any lingering questions my tech team would love to help you out. They can be reached at 1-800-865-5931 option 2. If for some reason you still feel your questions are not answered through them please let us know so we can investigate. If you have any questions or require additional assistance, please contact us. Our customer solutions team is available M-F 8am-5pm and Saturday 9am-2pm CST at 800-865-5931; we will be here and happy to help.

Thank you,
Dan

Customer Experience
Alpine Home Air Products


Verified
5/5

2020-09-01

Very pleased

"Quality is very good in his products.and the prices better to many places in the United State market. The professional way to manage the Shipping and Delivery is great .
Excellent and very professional the staff workers and managements.
"

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Verified
5/5

2020-09-01

Alpine Home Air Products is our "goto" place for air units!

"Alpine Air Products is our "go-to" place for purchasing air units for our school. Easy ordering, GREAT prices, SUPER FAST shipping, and FANTASTIC customer support! We highly recommend them!!

-Carol Cahill,
Bookkeeper
Our Lady of the Valley Catholic School
Birmingham, AL
"

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Verified
5/5

2020-08-31

Outstanding Shipping

"Alpine offered me a express shipping option for $40 which was great as I needed a new condenser during a heat wave. I got the unit in 3 days!"

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Verified
5/5

2020-08-29

Fast

"As described , on time , fast "

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Verified
5/5

2020-08-29

Helpful and very fast shipping.

"Helpful and very fast shipping. "

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Verified
5/5

2020-08-28

Love my unit .....

"My experience is this was a very affordable unit. Came early. The guys had no problem putting it in. About 3 hours or less. I love my unit. "

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Verified
5/5

2020-08-27

Great service

"Had a rep that was very knowledgeable and friendly. Helped me get all I needed"

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Verified
4/5

2020-08-27

Buying & delivery experience was great

"I haven’t even opened the boxes yet but my experience with the seller has been excellent "

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Verified
5/5

2020-08-25

Excellent customer service

"We ordered a mini split with ceiling cassettes and installed them ourselves. We had a HVAC tech help is out with the line set. We called customer service because we didn’t know what size drain pipes we needed and we had an error once we fired up the unit. Each time the CS reps were beyond helpful and very detailed. Even when we missed their call the CS rep left a detailed message, so we didn’t have to play phone tag. Wonderful experience! We will gladly refer anyone. Thank you. "

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Verified
5/5

2020-08-25

Hot pipe

"Good , delivery was great "

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Verified
5/5

2020-08-25

Courteous

"Courteous. Polite and on time.
Happy with unit and performance.
"

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