ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
0.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2010-10-31

"Amazon has been a very reliable source for acquiring, movies, CDs and books that I have been interested in. They have even been a resource for other products I wanted to shop for that I have found thru Google and have ended up at Amazon. Their order process with other merchants has proven to be effective for me. I thinl anyone will benefit from using Amazon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2010-10-31

"I have shopped with Amazon for many years, and use them as my first go to, when purchasing many items, from computers to books, music equipment to home appliances, etc. on line. They usually have the best prices, free shipping, excellent customer service, & even when there have been problems, they've done their best to rectify them. I can only speak highly of Amazon.com, and would strongly recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2010-10-29

"the all DVDs where scratched and would play for only 19 minutes then stop
returned it we will see if I get my money back
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-10-28

"I tried purchasing my appliances from Amazon, what a mess. Amazon is a resller of other stuff and appliances are not good to get from the man with no face. Try calling about customer service issues and ugh, problems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2010-10-28

"well, for about 5 years i have done continued business with amazon and i can say i've never had any issues. all the vendors have been great. i love amazon and look forward to more stuff to buy. thanks :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-10-28

"fast delivery. arrived new as listed and undamaged. thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-10-27

"Ive been ordering from Amazon for over five years and really dont have much negative things to say about them. Prices are usually great and their free shipping deals are usually what makes me pick them over other retailers.

Shipping can be kind of slow however using their free method, but I guess for free you cant complain a whole lot.

If you ever run into any problems with an order Amazon is usually pretty quick to make it right for you and their reps from my experience are friendly and helpful in contrast to Walmart which has the absolute worst customer service.

Theres a reason Amazon is the number one online retailer, its because they treat their customers right and have good prices.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2010-10-27

"They always have the best price, and ship super fast, my go to store every time before I'm ready to make a purchase."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-10-27

"Amazon.com is my go-to merchant first. They have everything you might need. Returns are quick and easy and I find that the prices are generally less than the B&M stores. Signed up for their "Prime" which saves me a bundle. First class merchant. I do only order if the merchandise is sold by Amazon.Com. I dont order anything from their merchants."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges

Verified
5/5

2010-10-26

"Fast delivery, low price, good selection, easy returns when necessary."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-10-26

"I ordered a surveillance camera through Amazon and they sent the order to Atlanta Network Technologies. Then the trouble started. I asked Amazon for help, they refused to help me. Kept referring me back to ANTOnline, and that was useless too. Got nowhere. I have been robbed. They have my money, I have NO camera."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-26

"I have received most of my products today, being the 25th of october. Iam waiting on a few other ones to come in. I purchased some cd's that were used and am playing them as of know, and they sound great so for. I do recommend amazon for graet prices.continuing the review, I have know received the rest of my cd's. my last ones came in on 11-03 2010. still before schechule delivery date. I will shop again and recommend this store."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-24

"I ALWAYS refer to Amazon, whether it's for price reference, or reviews.

They have almost everything!

They are very quick to ship most items and they are received in great condition.

Once, my order was lost in transit and a quick email to customer service had my money refunded. Another item I received was damaged within hours I got it. I emailed customer service and they emailed me a pre-paid return label and they shipped a replacement OVERNIGHT.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-10-22

"I just canceled my order for items that were listed as in-stock. The order was placed on Sunday...now after 5 days (4 business days) they still have not shipped and even worse, the estimate to ship was a month from now. This is the second delayed order from Amazon (I waited on the other one to eventually ship), but not this time. The order was to be fulfilled by Amazon LLC, not a third party.

So, my business is headed to other companies that ship in a timely fashion on the products the have on their website. Listing products as available but not being able to fulfill them in a timely fashion is a reason for me to look elsewhere.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-10-21

"I ordered two items; one was an auto recharger for my Droid X. The price was $30 less than Verizon and it works great. The second item was a Pelican i1015 box that per pelican “works with Droid”. Well it does not work with a Droid X. Amazon was great about the return. Just put it back in the box and returned it with the postage paid label. 3 days later my credit card had the refund. Very good experience with Amazon, would definitely use them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges