ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
0.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2010-08-09

"Excellent service and the price was geat. Great shipping and delivery and product return."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-09

"I've ordered hundreds of products from Amazon (and Amazon marketplace) in the past few years and have never been disappointed. I can always expect orders from them to come quickly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-09

"Items arrived fairly quickly for free super saver shipping. Never had a problem receiving items fully intact with amazon. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-07

"I often order from Amazon because they back the products they sell so if one gets a faulty product or misrepresented item they will refund promptly. I recently payed a few more dollars for a watch by buying it from Amazon rather than order from an unknown company. Amazon is a good place to do business with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2010-08-06

"Amazon.com is one of the most efficient general online stores I have ever used. With its network of vendors, resellers and in-house warehousing, I have been able to find just about anything I need without any hassles. Order return processing is, without a doubt, one of the best in the online shopping industry. All vendors adhere to this policy very well and replacements are always satisfactory: pre-paid shipping labels, prompt turnarounds. The best feature in Amazon.com is the Prime Membership, which I have used with great satisfaction. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-04

"I love ordering from Amazon.com They always have the best price, or connect me with a seller who has a great price. Ordering is easy, and delivery is quick. I would definitely recommend Amazon.com to anyone looking to buy anything. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-04

"amazon is just amazing you dont even need to go travel to a store the smallest thing you can find and almost every time you can find it amazon prime which is a great investment 2 day shipping on everything. wow."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-04

"Excellent Fast shipping , Item as described . The site provides good info on the product . Prices are competitive"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-04

"Amazon is the place where I do 90% of my online shopping. I have placed over 100 orders over the last 5 years, and except for a handful of small incidents (which were always solved to my satisfaction once customer service was contacted) the service has always been excellent.

I was surprised to see a relatively low rating here fro Amazon until I saw that most of the negative reviews here are for two things:

1. Problems created by Amazons 3rd party sellers -This cannot be directly controlled by Amazon, although they stand behind the product and service if we don't receive the item as described from the 3rd party seller. I do believe however, that Amazon needs to put more effort into regulating the whole process, i.e. suspend sellers who receive negative feedback 2 often, etc.

2. slow shipping speed: you get what you pay for. If you use free super saver shipping, it may take 1-2 weeks for you to get the item.

I cannot recommend Amazon highly enough.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2010-08-03

"Really happy overall with Amazon. Consistently good. sometimes shipping with other sellers has been sketchy. But I feel I can trust Amazon if theings go bad. Don't miss asking them for their current discount codes, can save you a little bit..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-03

"wow lightning faaast shipping mint items here AAAAAA all da way"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-08-02

"Bought an LCD TV from them and the time estimate given was good and the installation folks arrived at the last minute of the window which I hated as had been waiting for almost 4 hours. The product was great and shipping was fast. Will definitely buy from them agaian."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-08-02

"Order #002-1785302-4386629 from Amazon.com -- July 13, 2010
<
<
I started internet shopping on Amazon early in 2008 after moving and needing lots of "stuff"
<
<
I bought "buy-4-pay-for-3" stuff and saved a ton
<
<
In 2008 I joined Amazon PRIME at amn annual $79 charge
<
<
On many Amazon listed items I get 2-Day Shipping with Amazon PRIME for just the price of the product
<
<
For just an extra $3.99 for the 1-Day Shipping "Amazon-PRIME 1-Day Option" - I got a super Fridgidaire air-condioner OVERNIGHT via UPS by Air-UPS - and the UPS delivery guy brought the AC inside and put it on a table - just 2 feet from my window -
<
<
Amazon.com is HONEST
<
<
Amazon gurantees products and delivery
<
<
Check my review of "Toy n' Joys" in Hawaii - and see what happens sometimes if you buy DIRECT from an INTERNET SALES WEBSITE on an ENCRYPTED PAGE - using PayPal
<
<
BUYER BEWARE AT TOYS N' JOYS !!!!!
<
<
They ignored my emails and complaints of NO DELIVERY after immediate PAYPAL payment
<
<
That order was on June 16, 2010 <
<
Stick with a proven HONEST Seller at Amazon.com
<
<
I have bought over 150 products on Amazon.com - and NO PROBLEMS <
<
One item (model) was shipped in error by a 3rd Party Seller on Amazon - In 2 days the correct ordered item was here via UPS - and I got a phonecall apology from the business owner in Los Angeles -
<
<
Amazon.com is the best -
<
<
I do not own Amazon stock and I do not work or do PR from Amazon
<
<
Amazon is reliable and saves me loads of money every month
<
<
No driving downtown to shop -- No gasoline used -- No time wasted -- Products delivered safely to my FRONT DOOR in 1-2 Days
<
<
PS - I HIGHLY RECOMMEND the Amazon "PRIME" shopping/shipping Option
<
<


































"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-08-02

"As usual Amazon service, selection and ordering are superb."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

1/5

2010-08-01

"I had a promotional credit that was given from a prior purchase. I attempted to use this credit on items that I did want to purchase, trying to purchase items that were fulfilled by amazon, or sold via amazon through warehouse deals. When attempting to do so, the option to use the promotional credit was not given and I was forced to purchase something I didn't want in order to not completely lose the credit. due to amazon.com's refusal to allow me to use the credit on items that were fulfilled by amazon.com, or through amazon.com's warehouse deals page, this will be the last time I purchase something that comes with a promotional credit, as I cannot trust that I will be allowed to use the credit on something that I would want while still following the promotional credit guidelines"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A