"As always, Amazon is top notch in every respect, website, shipping, pricing & returns."
"I have been using Amazon for awhile now. Every transaction have been perfect up until now. After searching for a new SATA hard drive, I found Amazon to have the lowest price and it say it is retail while other merchant sells only the bare or OEM version.
The order went smooth as always. I got the hard drive on time and open it up. This doesn't look right. There is no retail packaging. This is totally different than what they were shown on their website: retail box.
I called Amazon to return the hard drive and were asked if I order the retail version when I place the order. Why even ask? They should know what I ordered. On the invoice it clearly says a Hitachi SATA hard drive- Retail.
After this experience, I would advise people from buying retail drives from Amazon. Clearly they carry bare drives and doesn't have many retail hard drives in stock at all.
I was given a refund since they don't have the retail hard drive in stock.
It might be simply human error or they ship it hoping I would not complain. I hope it is not the latter
"
"I purchased a wine cellar from Target through their Amazon store. First they delivered the wrong item. It then took them two weeks to send the right item. When it arrived it was all beat to hell. I don't know if it was the shipper or if Target ships damaged items. Trying to resolve this with Amazon they just said they would give me a refund and didn't even bother trying to offer a replacement. Now four weeks later I am back where I started."
"One of many purchases I have made, usually the shipping date seems in the distant future, but It usually ships before the date. No problems with the transactions. I buy a lot of e-books, and I am really satisfied with these transactions."
"Very satisfied.
Free 2 day shipping is great. Items came in time in good condition. "
"I've been purchasing items online from Amazon.com since 2004 and never really had a problem. I look for free shipping and 90% times, they arrive within a week, though Amazon mentions 5-9 working days. (As for the rest 10%, they arrive much faster.) This order, for a pair of Steve Madden boots arrived in 4 days: Saturday-Tuesday.
I had problem with Amazon only once, when I used 1-day shipping playing extra money, and the item was delivered at wrong address. (For me, their fast shipping handlers, UPS, has never worked quite well; usually that means calling UPS, sending FAX etc.) I do not know if this happens only in Los Angeles, but I am afraid of UPS.
As long as Amazon free shipping goes, I can 100% vouch for it and will only stick to it, or, if that option does not exist, then the slowest, cheapest shipping method of theirs, because that works fine, items arrive fine and without any hassles.
I will continue to buy from Amazon.com."
"I liked the purchase, the product was better than he was thinking. Very nice. It came in time. I recommend to buy!"
"I have been a here-and-there customer of Amazon since I started using the internet over 15 years ago. I've always found them to be a very good company to deal with, but was never "thrilled" with them.
Recently, this has changed. I would cite two specific things for my decision to shop more often with Amazon.com these days: Subscribe & Save, and Amazon Prime.
For one reason or another, their prices have recently become much more competitive on items that I've been looking for, and I've been starting and ending my online shopping with them much more often over these last few months. The Subscribe & Save program has simply added to the value of my purchases, and helped make Amazon's prices even more competitive for me. I'm finding items that we use regularly, specifically baby-related items (wipes, diapers, etc.) at better prices than our local "Warehouse Club," and it's shipped to my doorstep within 2 days! Great price, convenient, and easy? It's a win-win for me!
Secondly, for one reason or another, Amazon decided to give me a free trial of their Amazon Prime service, which has significantly reduced the shipping costs and time waiting for my orders, and this has only made me shop with them more! I'm still not quite convinced that Amazon Prime is worth an $80/year investment, but i'm definitely considering it now...
Customer Services issues have been very rare, but have been handled quickly and professionally when they have arisen.
I would definitely rank Amazon.com as a great online retailer, and will continue to shop with them quite regularly in the future! Keep up the good changes!! "
"Amazon is an amazing company. I recently placed several orders for parts for my new computer and all of the parts shipped within 4 hours of the time I placed the order. I am a student so I qualify for free Amazon Prime for 1 year and this includes free unlimited 2-day shipping and $3.99 overnight shipping. I placed two separate orders: one with the 2-day shipping and another with overnight shipping. Both orders were delivered on time and with excellent packaging. (Side note: I've ordered textbooks from Amazon and have sold some as well. Amazon is quick to pay you after you sell your books (or other items). With regards to the computer products that I ordered, I was really impressed by Amazon.com's service. My billing address is separate from my shipping address, and while this caused a huge delay and the eventual cancellation of my order with another large retailer (hint: part of that company's name involves a poultry product), with Amazon there were no problems and no questions asked. The order just went through. It was a pleasure doing business with Amazon.com."
"I have ordered several items from Amazon and most transactions go well. However I have had a few go bad and when they do Amazon customer service is terrible and slow to do anything. Twice the reseller selling through Amazon's name didn't have the item in stock and once my item never showed up. Amazon went to place the blame on the reseller and that I should contact them. Nice way to pass the buck even when they are selling under the Amazon name. There's something wrong with that. Amazon needs to be responsible.
Update: Amazon has since gotten their muck together and has become an excellent reseller."
"Ordered a Toshiba 15" TV/DVD combo from the deal of the day. Received the TV 2 days later in good shape via standard shipping. Working great as a new kitchen TV.. great deal. No complaints."
"I love Amazon.com. The prices are always great, the shipping is always very fast and packaged well, and I have never had any mixups or problems. I cant speak for the customer service as i've never had to contact them. I also do selling on Amazon and i love them for that too."
"Best place to shop for music. 1000 times better than ITUNES. They guide you much better to music you might be interested in, better independent reviews, alternative vendors.
Only complaint I have is I have a hard time finding particular auto parts for my car. They give you EVERYTHING for your car without an effective way to narrow the search to a particular part."
"Trying out Amazon Prime, I ordered a rather bulky item - a cat playhouse / tree / scratching post. It arrived sooner than their delivery estimate, and was well packaged."
"Amazon always has reasonable prices and a large selection of items. It's usually my first stop when online shopping."