"Ordered Meguiar's Motorcycle Care Kit for a good price of $25.00. Order shipped on time and was delivered in great condition. Had quite a fewe bottles in the order and they all came through fine with no leaks. Packaging was good as well as tracking. Also got the free shipping which was a great deal considering the weight of the order. Very pleased."
"Amazon.com has many different items at a reasonable price. Their items arrive quickly and as described. "
"Amazon was great at notifying us that our order for the ASUS Eee PC 1001P was slightly delayed due to weather issues. With two-day shipping, we only had an additional day to wait. Great customer service and product had no issues."
"Ordered 10 books and as usual the process was very easy.
The books were well priced, packaged and arrived in a timely fashion.
Although I have to pay sales tax, which is my only issue with amazon i still like their website and their service is excellent."
"I ordered a boxed set of the 3-volume Scott Kelby digital photography books. The price was right, the service was good, and the shipping was fast. I am very satisfied with Amazon."
"I ordered the Canon Speedlite 430EX II for a good price. Not only was it a good price, but it also shipped quickly. I received the item within 2 days and was extremely satisfied."
"Very happy with my orders. Ordered a bunch of blu-rays that were quite competitively priced (even when compared with eBay). They were shipped via super saver shipping, and I think they overestimate their ship date, most likely deliberately. I placed two orders, and they beat their shipping estimates by 2 days on both orders. They also didn't have a sales tax, which was a big plus."
"I ordered an e-book and it was immediately delivered to my iPhone - excellent :-)"
"Over time, I have come to depend on Amazon for a wide variety of items at very reasonable prices. For example, I went to Macy's to shop for wedding china as a gift, then went online to Amazon and found it at half price the cost in the store. Often when I shope for specialty items, I google it and then sift through the vendors who list the item, and Amazon is usually among the lowest cost vendor. They have an incredible inventory, from books/movies to automotive, sports & fitness, electrical (including the latest tv's, cameras and computers), clothing, toys and much more. But what cinches it for me is that with Amazon, I know from experience that they are reliable and trustworthy...some of the other vendors I really do now know and don't care to experiment with my credit card information. I have had to return items (for example, one of the china plates broke in transit), and Amazon replaced it immediately no questions asked. Add to that, their Prime shipping program which allows me to get expedited shipping free, and I feel that Amazon is one of the best resources out there to meet my shopping needs. They provide customer ratings and reviews which really helps in making buying decisions. "
"Terrible long shipping time when you choose free shipping (sales above $25). Ordered June 30th and estimated arrival is July 12th. This is just from Kentucky to Missouri!
Tracking is useless, does not tell you where item is at, just scan times.
At this day and age, getting an item 1/2 month after ordering is unacceptable. Disappointing!"
"I ordered this TV but it never arrived. The tracking number provided by CEVA, the shipper that Amazon hired, never worked and I was never able to tell where the TV was. I contacted Amazon to ask what happened to the TV and after a long wait, they said the TV was found and that it would arrive shortly. It never did, so I wrote again to cancel the order. But now Amazon refuses to refund me until they get the TV back - as if they hold me responsible .
I found out some very interesting things about Amazon since this began:
1) It takes 1 or 2 days for Amazon to get back to you now. Thats just horrible customer support.
2) Amazon said they talked to CEVA, their shipping company, "on my behalf" - as if this was a problem between me and CEVA and that Amazon had nothing to do with it. I am not CEVA's customer. Amazon hired them. This is a problem between Amazon and CEVA. All I did was place an order in good faith.
3) And finally, Amazon tells me they arent going to refund me until they get the TV back. They are punishing me because they hired the wrong shipper! What if CEVA has lost it, does that mean I dont get my money back? What if it takes CEVA a month to return it, will I have to wait that long?
I have purchased several thousand dollars worth of goods from Amazon, and I cannot believe they would treat me in this way. I can tell you one thing for sure - but I will NEVER buy from them again. "
"PRODUCTS GREAT, SHIPPING FEE LOWER. "
"Not happy with Amazon today:
1. SuperSaver penalty: Amazon offers SuperSaver shipping on orders over $25.00. Compared to 3-5 day delivery time for standard shipping, SuperSaver orders should arrive within 5-9 days. No so. I ordered a bike repair stand on July 6. With SuperSaver, the _shipping_ date would have been July 12, whereas for standard shipping the _delivery_ date would have been July 12. In other words, delivery of an in-stock item was going to take 11-17 days, not 5-9.
2. Problems changing an order: I decided to pay for shipping. To find out what the costs would be, I first changed the order to two day shipping. But then I couldn't change to Standard or cancel. Apparently when you click two day shipping, the order is immediately in "process" and can't be changed on the web. After some time exploring the Customer Service screens, I discovered a "Call Me Back" option, entered my phone number, and was called within five minutes (good!). Luckily the rep was able to change the order, but I was so fed up at that point that I told her to cancel it.
3. Rebate switch: I had applied for an Amazon Visa to get a $40.00 rebate on my next purchase. After a while, I decided to re-order the item. Imagine my surprise when the advertised rebate for using the new Visa card was $30.00, not $40.00. I logged out, deleted cookies, and the next time I logged in, the rebate was up to $40.00 again. Amazon's been caught before raising prices for people who looked at an item once, then came back to order later. This looks like more of the same.
"
"I placed the order for a Drobo + drives and opted for standard shipping, and they were on my front porch two days later. Amazon usually gets things delivered fast, and their prices aren't half bad either. They also offer nice special deals from time to time, like with my Metroid: Other M pre-order, I get $20 for another game. My only problem with Amazon is super saver shipping. It may be free, but it is terrible compared to standard shipping. You will waste more time waiting for your item than you will in money to pay for standard shipping. I've shopped with Amazon for years, and while they may not be perfect, they're a pretty decent online marketplace for just about everything."
"Amazon has forever changed my way of shopping. I so believe in this seller! In the over 10 years that I have been a customer, I can't remember ever being dissatisfied. The one time there was a definite problem on Amazon's end, Customer Service resolved it, and I was a happy camper. I'm such a believer that several months ago I bought Amazon stock. "