ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
0.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2010-03-19

"Well, there are a lot of reviews of Amazon.com and I am not the only one who will say that they are one of the biggest and one of the best online seller. I placed the order for a Sony 8 gb memory stick pro HG duo and Black and Decker PAV1200W Auto Vacuum. Both the items arrived with in 2 days as I placed the order with 2 day shipping. The website is extremely easy to use and the shipping and order processing is very fast. I will shop again at Amazon.com and will recommend it to others for shopping. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2010-03-19

"I have made MANY purchases from Amazon and have had a positive experience with every transaction."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-03-19

"I purchased some paintings from Amazon over a month ago and I am yet to receive them. The seller is not responding and Amazon is no help. I have emailed several times asking them to assist me, but there has been nothing but automated replies. In the mean time, the seller still continues to scam other people like myself by selling his stuff on Amazon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2010-03-18

"Poor experience. Amazon's web site is becoming increasingly difficult to use, to figure out if I am ordering from them, or some so-so merchant listed on there. Who knows on this order, but the delivery was very SLOW. Ordered March 6th, and March 11th it finally shipped. I did not receive the items (just two DVDs) until March 17th. 11 Days is slow. I thought Amazon would be fast at books and DVDs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-03-18

"I love shopping at Amazon. The free shipping with $25 seems to be getting slower! I miss the December everything gets free 2-day shipping - but I'm not paying for prime. I WILL PAY MORE FOR AN ITEM TO BUY IT FROM AMAZON AS THE SELLER. Amazon's products are fresher (they don't warehouse stuff for years), I trust (and have used) their return system. Sometimes I only research - their book searches and reviews are a great prelude to going to the library! I'm a huge Amazon fan."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-03-17

"I have always had nothing but great luck with Amazon and their distributors. The best thing? One Click Shopping! It's the best!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-03-16

"I have been ordering from Amazon.com for many years. I have never had a problem either with an order or with correcting an order. Amazon.com is my first and preferred Internet shopping site."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2010-03-16

"I've been a customer of Amazon.com for years. I must say that I don't buy that often and all my purchases were books. I can honestly say that I buy books from them about twice a year.
They have the best prices and they are great with getting it to you quickly.
My problem however stems from the fact that over the years I feel the packaging has gotten worse and the books seem to be more and more dirty when they arrive at my place.
I'm by no means a clean freak, but I don't want the books to arrive looking like my father's car repair manuals. OK, they were not greasy on the sides, but they had dark marks that couldn't be cleaned away. Additionally last time I ordered two of the books arrived with the cover pages damaged. I blame it on the poor packaging.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-03-15

"As always, amazon has never failed me. This is only one review amongst many orders I have placed there. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-03-15

"Iwas shopping with amazon from 2001 an to date has not had a problem with them,my products are shipped on time, if they don,t have it,i can be assured they will find it for me,its a pleasure shopping at amazon.com.
Merville Goodman bridgetown Barbados west indies.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-03-14

"I bought NEW Citizen Nighthawk watch from Amazon. The item I received was NOT A NEW ITEM. The watch I received appeared to be used. Cylindrical box and warranty booklet were stained. No nylon film on the watch dial and bracelet. And most disappointing the bracelet clasp was all scratched. I am very disappointed with Amazon. As a consumer when I buy a new item I expect it to be REALLY NEW. And if they sell used watches they need to state USED instead of NEW in the item description."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2010-03-12

"I highly recommend Amazon.com. I've been doing business with them for years. You do have to be careful to check that their prices are the lowest, which they often (but not always) are. Overall, I find Amazon.com to be an excellent vendor. Of the hundreds of purchases I've made, I have never had a problem. A+."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-03-12

"I had a very poor experience with this order. First of all, the order did not arrive. I contacted both Amazon.com and the affiliate (OrangeOnions) and received no responses. I waited another week and contacted them both again, still no response. I did not receive a response until I was given the opportunity to rate the transaction...which I rated accordingly. It was then that the affiliate contacted me and tried to bribe me with a $15 coupon to redact my review. The $15 did not even come close to making up for the $70 I lost not receiving the order. It was more of an insult. I wish I could have rated them again because they would have gotten another bad review."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-03-12

"I have ordered many times from Amazon. Orders are processed quickly and shipping is timely and usually free. Whenever I've had a problem I emailed customer service and have gotten a quick and helpful response. Returns are easy - a UPS return shipping label is generated - and the return shipping charge to be deducted from your refund is known in advance and reasonable in amount. They have a large inventory of products and their prices are competitive. All considered, a good place to shop."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2010-03-11

"Amazon has been a great company to do business with!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges