"My brother is still waiting for an email"

"Signed up for video...terrible service did not work half the time. Do not consider this service it is a rip off."

"3 years ago I started a seller acct. Then cancelled because 2 customered said they didnt recieve items. I had to reimburse and Im out of pocket for the 2 shipped items. So I cancelled. Then this year i start recieving fees from amazon on my chase acct. I dont recognize them and I never gave them this account. So I call them. They tell me that these are fees from my seller account. Wtf. So I dispute. After months. An amazon manager says they will reimburse me. Yet nothing. No reimbursement. I'm very angry. I call again. Now..they can't even find me. Yes folks. Scammed. Dont do it. "

"Seller beware I was suspended because one buyer would not return there item and kept it And Amazon refund them they said it was damage and would not return it and they open a case so it gave me 4% should be no more than 1% for one buyer and now Amazon is holding my funds for 90 days Total holding is 4083.00 of my MONEY!!!!! My rating is 100% this has happened on other sellers account also.
I wish I had review the rating before I sell my products on Amazon."

"I had been a customer of amazon for almost a decade and had a prime membership. I had only stellar things to say about my experience with sellers and their customer service department. Then just recently i was banned from asking questions and reviewing products and removing all of my unbiased reviews from over the years, this happened without notifying me , without an explination, and no way of contacting anyone who had made this decision. I told their customer service department that i had no idea what i could have possibly done to trigger these events and their only answer was I DON'T KNOW, I DON'T SEE ANYTHING, AND THERE IS NOONE YOU CAN SPEAK TO. After all of the business i had done with them i could not even speak to anyone and find out why. I had always heavily depended on reviews from others and asked sellers and community questions about their product when necessary to make decisions on buying their products. To be falsly BLACKLISTED by a company without notification or explanation and with no avenue to defend or question their decision. Then to top it off i was free to remain a member and keep buying products, no thank you amazon i don't deserve your generosity , whatever my imaginary transgression was myself and five other family members cannot possibly continue purchasing from your organization. Thanks for backing me up."

"I have never had an experience where Amazon didn't do their best to make it right. As retail employee and dept. manager for over 20 years I pretty much know the business. No; the vendor, or seller, doesn't always get it right, be it through product description, shipping time, etc. And not always does the shipping company comply with certain expectations such a s damaged products. That being said, Amazon has *never* not offered to lend a hand and possibly a little leverage to make thing right.
Even if I order the wrong item, they do their best to take it back and dicker with the vendor or manufacturer on their terms, decreasing the load on me.
As well, their shipping promise has always been timely and their customer service has always been easy to work with.
5 stars!
"

"Buying from Amazon is a great experience. I had bought a few products and they delivered to me on time.

Thanks Amazon."

"Extortion of money, enabling addiction to shopping "

"Thank you for doing what you said you would do, thank you for sending me what i ordered "

"I love shopping on Amazon, even though you still need to do price comparisons. Sometimes their prices are good, sometimes not, and I did like 2 day shipping with Prime. However, they have really dropped the ball on shipping times. About 75% of the time , the shipping turns into 3 days. Most things, that doesn't matter, but occasionally you need an item quickly and get shot down with the extra day. If you advertise 2 day shipping, then stick to it!!"

"I purchase a lot of things from Amazon ranging from food to pet items to household goods. Lately the quality of their service has gone way down. Twice in the past 3 months I've been charged for the exact same order. The first time was 3 duplicate charges and the second time it was 1 duplicate. They do give you the authorization code but due to the error it takes my bank a good 5 days to give the money back. It isn't the bank's fault but it's frustrating nonetheless. Amazon's business practices have grown extremely sloppy. "

"I find I can get relatively good rates using the prime member free 2 day shipping (for cost of membership which has gone up a lot for monthly subscription). I appreciate their movies that I can view included in the prime, love using alexa with their echo, easy to order for my kindle fire and audible books ( sales on audible has gone up), I do book share and relatively good customer service, not the worst, as I have been able to get through to customer service and they do try hard to please me or work with me, just disappointed that the monthly membership went up to $12.99 from $10.99 but the annual is still the same price and I am considering doing that instead in the future just hard for me to budget for it.
I also like being able to use their smile account, so that a percentage of my purchase goes to a nonprofit of my choice, and price compare.
I also enjoy some of their original shows. So I won't be boycotting them, but won't order as much as I used to when I lived in the country and couldn't price shop for some basic goods. "

"First, the invoice used to submit these comments is simply to be able to post comments, however, this is about Amazon in general. After using this entity (I will NOT call them an "organization" because they are not ... organized) for over 16 years, I just don't get the attraction.

Many times the prices are not any more competitive than any other retailer, bricks-and-mortar or online, and quite often are even more than other retailers. At one time this entity offered prices that were much more competitive than any other retailer. Regardless of prices, the service with this entity is by far the worst. The worst shipping, the worst packaging (for YEARS! Adequate packaging is a hit or miss proposition, mostly "miss"), the worst billing, questionable (VERY questionable) security, terrible communications (NONE!) and the list of Amazon "fails" could fill a volume on this forum.

It's my theory that favorable comments about this "disorganization" come from those with limited or no mobility (lack of transportation, etc) from the numerous comments or "reviews" we scanned through. Additionally, as other customers have commented, $100 for a feature called "Prime", for a company notorious for its inefficient, poor shipping, for prices that are no better than many other retailer and, again, many times more, lots more?

As a recent example, we placed a small order with Ape-azon to see if service had improved. One order, same item, however, the items were shipped separately, for an order totaling less than $40! The items were poor quality and subsequently returned. Ape-azon issued two separate UPS shipping labels, again, same item, same order (one order). The debits for the return are trickling in, separately, three different debits (credits) to our credit card. Insignificant? Not when customers have to monitor that all charges were credited to a credit card, with a full schedule of other important tasks (like OUR customers!) to worry about. This is not an isolated incident. It is just one of the reasons we took a long break from using Amazon. To repeat, the list of horrendous Amazon "fails" with poor shipping, uncompetitive prices, lack of communication channels, inefficient order processing, etc., etc., etc. can go on seemingly forever.

From a lengthy professional business background, where effortless, efficient communications, stellar customer support and so forth made the difference between success and failure, lost revenue, as well as having a long history of investing (stocks), I have an even more difficult time understanding how this corporate debacle's stock can be trading at $1,300 per share (yeah, that's right, one THOUSAND three hundred!). That absolutely baffles me. Apparently U.S. consumers have settled for anything other than even adequate service and support."

"over the last year or two i’ve realized that most of the stuff sold by amazon itself is crappy and amazon as reseller itself has seemingly become a place for getting rid of low quality products that probably could not be sold by higher quality establishments/out of brick and mortar store shelves. i bought regular drugstore quality boxed dye fulfilled by amazon, package had already been pryed open. my dad bought a cell phone holder, broken. matcha tea, expiration date removed. a supposedly amazing noncomedogenic skin product that was supposed to moisturize, did nothing but clog pores. on and on. in addition, prices for household items don’t seem to be higher than at target or other large retailers, if the product can even be found not in bulk, so i stopped even looking for those. for the harder to find items that i must shop online for, i used to think if a product was fulfilled or sold by amazon i could trust the quality, but my experiences and those of my family have consistently proven otherwise. and i can see i’m not alone - in reading reviews of products sold by or fulfilled by amazon, it seems that often there are a number complaining that the product that received seemed fake and unlike what they are used to buying elsewhere or that that product was opened/expired/missing something/ broken. in fact, in looking in the q&a sections of the product pages or when going to the website of the original manufacturer of several of the products i purchased, the companies even disclaim that they cannot stand by the quality of their products that are sold/fulfilled by third party vendors such as amazon.

unfortunately, amazon has a double standard for itself and does not let its customers review it as a seller on its own site, although you can review other sellers. that in itself says so much. and so here i am, where i can share my experience. on the upside, if anything is outwardly defective the return process is simple and amazon customer service has been good in my experience - the one time they credited me back the wrong amount, they immediately fixed it. i have never had an issue with their customer service, though i see plenty of others here have, so i'm not sure what to make of that.

as a result of my experiences in the last year or two, i generally no longer trust amazon enough to purchase items sold or fulfilled by them. instead, if i need to purchase something from a smaller manufacturer that i find on amazon, i now go directly to their own website, if they have one, where i can be sure i’m getting the real thing and there is an assurance of quality and accountability."

"Why the scores are so low! I always bought things on Amazon, they do not let me down ever once!"