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Merchant Member
2018-08-04
4/5
easy simple satisfactory frames purchase
"inexpensive attractive frames, nice packaging. note i did not get lenses (don’t trust them to be made well from a retailer like this) so cannot speak to quality of those. also have not yet used the frames much. shipping was a bit pricey and took longer than i would have liked/expected for frames only but was somewhat expedited (at my request?). nice packaging and appreciated the inexpensive extra options for clip on sunglasses etc. would recommend."
Updated on: 2018-03-10
2/5
good customer service but consistently subpar products
"over the last year or two i’ve realized that most of the stuff sold by amazon itself is crappy and amazon as reseller itself has seemingly become a place for getting rid of low quality products that probably could not be sold by higher quality establishments/out of brick and mortar store shelves. i bought regular drugstore quality boxed dye fulfilled by amazon, package had already been pryed open. my dad bought a cell phone holder, broken. matcha tea, expiration date removed. a supposedly amazing noncomedogenic skin product that was supposed to moisturize, did nothing but clog pores. on and on. in addition, prices for household items don’t seem to be higher than at target or other large retailers, if the product can even be found not in bulk, so i stopped even looking for those. for the harder to find items that i must shop online for, i used to think if a product was fulfilled or sold by amazon i could trust the quality, but my experiences and those of my family have consistently proven otherwise. and i can see i’m not alone - in reading reviews of products sold by or fulfilled by amazon, it seems that often there are a number complaining that the product that received seemed fake and unlike what they are used to buying elsewhere or that that product was opened/expired/missing something/ broken. in fact, in looking in the q&a sections of the product pages or when going to the website of the original manufacturer of several of the products i purchased, the companies even disclaim that they cannot stand by the quality of their products that are sold/fulfilled by third party vendors such as amazon.
unfortunately, amazon has a double standard for itself and does not let its customers review it as a seller on its own site, although you can review other sellers. that in itself says so much. and so here i am, where i can share my experience. on the upside, if anything is outwardly defective the return process is simple and amazon customer service has been good in my experience - the one time they credited me back the wrong amount, they immediately fixed it. i have never had an issue with their customer service, though i see plenty of others here have, so i'm not sure what to make of that.
as a result of my experiences in the last year or two, i generally no longer trust amazon enough to purchase items sold or fulfilled by them. instead, if i need to purchase something from a smaller manufacturer that i find on amazon, i now go directly to their own website, if they have one, where i can be sure i’m getting the real thing and there is an assurance of quality and accountability."
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