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Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
0.00/5
Return/Replacement policy:
5.00/5

1/5

2017-05-15

Received USED item - paid full price

"I purchased a PowerCube Rewireable Electric Outlet Wall Adapter Power Strip with 2 USB Ports from Amazon. It was shipped and sold by Amazon.
I tried to place this review on Amazon and it was rejected-
__________
I do not recommend purchasing the PowerCube Rewireable Electric Outlet Wall Adapter. I paid full price for a returned item - the package was opened and the items were shoved back into the package. The item is used but works.
I bought this to use during a vacation I am taking in a few days.
Its not worth returning since it works.
_____________
I'm hoping someone reads it here and saves some $$.
"

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1/5

2017-05-14

I do not think Amazon really has any dedicated customer service.

"For some reason, known only to amazon they try to use usps for sunday delivery, if you are aware of the current state of the usps and the kind of individual they have working sunday, you know the likelyhood of those kind of individuals making any effort to deliver on sunday is slim to none, and if by some miracle you are actually able to contact anybody at amazon about it they do nothing, over and over the same nonsense, they charge you for a service they know is probably not going to happen. solution, don't use usps for sunday delivery, they can not be counted on anymore, lost cause there. Amazon has a great thing going, but it is all like a house of fragile cards, they do nothing but sell you other peoples work, their only real job is to get it to you quickly and reliably, getting it to you is iffy at best, and as soon as someone comes up with the same concept but 100% reliable anyday service Amazon is gone, very quickly, you may notice they, like Target intentionally do not put a customer service portal on your user page, target's problem is the stupidity of its employees, Amazons problem is that they have no real competition so they could care less about customers getting the goods oin a timely manner. Their are a whole lot of folks like me that just cant wait to jump ship asap.
"

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1/5

2017-05-13

Done with Amazon

"Right now I am on the phone with the customer service. I am a premium member. I order a Samsung surveillance DVR on May 6th. I was supposed to received it on the 8th. It was a Mothers Day gift. It never arrived. On the 8th, I logged in to see the status of the order and it said there was a delay. I should received it on the 10th. If not received by the 11th, to search for more options. On the 11th, I called customer service. A girl told me that the package was not yet delivered. She said it was supposed to arrive on 12th. If not, I should call for a refund. Today, May 12th 7:30 pm, I called customer service again, and the guy, whose name is Sam, told me that the package was delivered on the 11th, not even on the 10th as appears on my page, and that I can not get the money back because the package was not lost. Therefore, I lost my money, after having a perfect record for a long time with amazon. I asked for a supervisor and I am still waiting while I wrote this review. It seems that amazon don't care about good customers. I will call again to cancel my subscription with them.
I called again to cancel my Prime Membership subscription, close my account and my credit card account. The person who attended me, Erwin, did not ask me why I was canceling. He was very explicit with the process and polite. He said he would send an email with instructions and he would refund the prime membership, but he said nothing about the $129 I spent on the product I never received. However, when I opened my email account, I saw an email from Sam, the same guy who told me on the phone I had lost my money, letting me know that Amazon would refund the $129. In my opinion, what a lousy way of handling this situation. I want to be fair, that is why I wrote the whole story as it happened. However, I don't think to buy anymore from Amazon. At least, I deserve an apology, my mothers day gift never arrived. Thanks.
"


1/5

2017-05-08

Done with Amazon Prime

"Ordered an electronic item for $239 and had guaranteed delivery date of two days after purchase. Item "left seller" that day, but then "wasn't received by carrier facility." No one from Amazon or UPS knew where it was or when I could be expecting it - even though a chat agent "confirmed" that it was being delivered the day it was supposed to be after "speaking personally with the carrier." There was no sign of it coming, so I asked for a refund. I was then told I'd be getting a refund for the full purchase amount, only to find I was getting a refund for $33 less than the purchase amount because of the cost to return the item... return what item??? Had to call back again to get my FULL refund.

If you buy t-shirts and knick-knacks, expect it to be delivered on time (maybe early!) If you buy something of actual value, don't expect it to come on time, and when it doesn't come, don't expect great, or even honest, service. This is twice I've had a problem with a purchase of electronic equipment over $200. My wife's headbands and scarves, however, come in like clockwork.

The "free month of Amazon Prime" I was offered was a nice enough gesture, but it will not be necessary. Canceling as soon as I get my refund.
"


1/5

2017-05-08

Ordered New Thermostat, Received Used - And Worse

"Couldn’t believe my eyes when I opened my package from Amazon. I ordered and paid $59.00 for a new Honeywell thermostat. What I received was a blister pack that had been previously opened and taped shut. But the real kicker was that the thermostat had a price tag from Salvation Army on it. On the price tag were the words “Used – Sold AS IS”. Price - $4.99. So someone in the Amazon food chain bought this USED thermostat at a Salvation Army store for $4.99, and sold it to me as NEW for $59.00. Attempts to review this item and seller on Amazon have been denied by Amazon. I can’t imagine why I would trust Amazon and continue buying through them in the future."

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5/5

2017-05-08

you can trust amazon

"i got what they prosmise me i will have and deliver in the time they say they will"

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1/5

2017-05-08

slowest shipping ever. they take forever to ship an item

"order a micro sd card. its been one week still saying preparing for shipment"

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1/5

2017-05-03

Pending Transactions

"I had a $1000.00 credit line. On 04/21/2017 I made a purchase for $382.60. On or about 04/30/2017 I attempted to make an additional purchase for $297.95, well within my credit limit. On 05/01/2017 I received an email that this was declined due to not enough credit. I called thinking maybe I made a mistake on my limit, but was informed the limit was correct, but I had a "pending transaction" for over $300.00. I knew I made no additional purchases so I immediately freaked thinking credit card fraud. I called Amazon on 05/21/2017 and spoke to three different reps who could not give me a satisfactory answer and transferred me to synchrony bank. I spoke with them on that date and again on 05/02/2017. They would only provide me with the same information. I immediately canceled the card and informed them no payment would be made until I received a satisfactory explanation. Today, 05/03/2017 I was informed this other "pending transaction" was a "pre-authorization" for the first purchase, which still shows as a "pending transaction". Amazon blamed synchrony and they blamed amazon, both ****!! "


1/5

2017-05-03

Bad customer service!!

"I received a book from a friend & it came with a gift receipt. I already owned the book so was told that I could exchange for a book from the same author. Instead Amazon credited the gifter back their $$ and the gifter thought I didn't like the gift. Thank you Amazon."


2/5

2017-04-28

shipping has gone down hill

"i've been a member there since 2001, when they started as a book store only. and while the min amount for free shipping has gone up from $25 to $35 to $45 back to $35 again, the shipping for the most part in the past, has been fast. a few days and i have the package.

for the last year or two, it will take you about 5-8 days before you get it. now i always choose free, and i assume the 5-8 days is how long the shipping takes. no, it sits in holding for about 2-3 days. then they prepare the package for another 2-3 days. and then eventually they ship it and that takes 1 day.

i've written over and over and its the same canned nonsense. we are saving you money by grouping everything. but if its all in stock you can do it right away. or they will say - sorry there was a problem with the order, i corrected it, and then you feel ok, until they use the same excuse again like a robot. in the past you could get overnight shipping if you complained, but not really any more.

and then there is the AMZL trucks they send out. instead of using UPS or FEDEX etc, they send out guys in unmarked white vans or Uhauls to drop your stuff off. so you have no FREAKING idea who is at your door giving you a package. it can frankly be anyone. anyone can get a uhaul, fill the whole truck with happy face boxes and put bombs in there and drop them all where ever. amazon if your reading this - PLEASE get real trucks with your logo on it. make it a little harder for terrorists. thanks?

i wish they would use normal shippers. in any case, for a company that touts cool shipping methods like self guided flying things, they sure **** when it comes to the ground services. and i understand that prime isn't any better. it takes a week before they ship that as well.

i also have to say that the reviews have become unreliable, as many are fake.

apparently i need an invoice number to complain about this site. i have a list of them, but i don't see why i need a specific one to complain about a store.
"

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1/5

2017-04-27

Prime 2-Day Shipping is horrible!

"This was my first time using Amazon Prime. I placed an order for a Pop Socket (cell phone accessory) on April 21, 2017 and chose 2-day shipping. Before placing the order, I contacted Amazon and warned them not to use USPS or LazyShit (LaserShip) to deliver my items because they almost always deliver my orders late. They told me they would be using UPS and/or FedEx for all my future orders (seriously love those companies). Cool. My item was not shipping until 7:30PM on Saturday, April 22. Apparently it was shipped with Amazon's own delivery service against my will. I thought that because it was their own delivery service and that they had a warehouse in Smyrna, GA it would get to my address in Atlanta, GA in just thirty minutes. Boy, I was wrong! After the item was out for delivery at 8:40AM the next day, I patiently waited for the item to arrive to my house. At quarter to 12 I got a message saying there was a "carrier delay" so I called Amazon and asked what happened. I was told that because the driver was stuck in traffic he/she would not be delivering my item! Are you kidding me?! This is unacceptable! I'm pretty sure UPS and FedEx and even USPS will either wait for the traffic to move or find an alternate route to the address they are delivering to. The Amazon Logistics driver REFUSED to do this. Basically I was scammed for the 2-day shipping from Amazon Prime. I actually had to send the driver directions to my address the next day to make sure he/she did not drive back to the warehouse. I threatened to cancel my Prime membership if this happened again."


2/5

2017-04-21

shipping/stock levels

"Amazon used to be my go-to company for online products, but since they introduced Amazon Prime it has gradually gone downhill. The last issue was I ordered 3 items that were stocked and shipped by Amazon, and all 3 showed they were in stock. After waiting a few weeks for them to ship, I logged in to check what the heck was going on. One item now showed it was 3-4 months out and they were holding up my entire order until it arrived. That item had been discontinued by the manufacturer and Amazon was one of the few companies that still had some in stock. I knew it would never arrive, so I canceled that item and the status of the other items changed to ready to ship. After waiting a few more days and not getting a shipping notification I canceled the entire order. I place the same order with build.com and it shipped out the same day. Not the same Amazon I used to rely on, and if you have ever tried to contact their CS department, good luck with figuring out how to do that. "

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1/5

2017-04-20

Difficult Customer Service

"I ordered a traditional Kohler Bancroft sink from Amazon. The description, photo, and invoice all said it had three holes to accommodate a traditional three piece faucet. When I opened the box the sink had one hole for a modern all-in-one faucet. Not what I ordered and not what I wanted. Amazon refused to take it back. Interesting experience. Amazon makes it easy to use the site for one-stop go-to shopping for everything. I would think they would not want to push customers to go to other sites, but they definitely did in this case. "


1/5

2017-04-19

If you don't have thier prime, they are in no hurry to send your order out. Its happen to me 2 times now.

"ordered grass bagger and a set of blades for my lawn tractor. Both sold by Amazon.com LLC. Shipped the blades out same day. contacted amazon customer service and asked why the bagger hasn't shipped yet and all they would say is it would be deliverd within a week. I'll deal with ebay from now on. I always get my order from them in a couple of days and it won't cost $100 a year to get it"


1/5

2017-04-18

Poor Customer Service When Needed

"I ordered a product through Amazon three times. I had to order it three times since their supplier kept sending the wrong item. I returned the first two orders via shipping labels provided by Amazon. The supplier received both items and the tracking verifies that they received them. The supplier is issuing a refund for the one item, but refuses to issue a refund for the second. Neither item was used. In fact neither was even unpacked all the way since I could see by the box label that the item was wrong. Amazon is telling me that I have to work through the supplier to get my refund since the order went to them! However, I ordered it through Amazon!! Amazon is great until you need their support with one of their suppliers. I did not select the supplier - Amazon did. Shouldn't they be responsible for people who work for them?"

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