"Shipping today status is a joke. I have had numerous orders with that status that didn't ship for 2 or 3 days."
"Non prime customer's orders are being delayed on purpose. My last 2 orders have not shipped for over a week. That is ridiculous with today's technology. Every other business in the world gets their orders processed within 24 hours but Amazon takes 160 (give or take). eBay has the same items for generally the same price and free shipping with no minimum order or membership fee. "
"I have used this site many times but mostly for books. Fantastic assortment great prices excellent delivery times."
"give your self a favor and stay away from amazon,
i do regret buying a kindle voyage from them.
i have decided not to buy anything from them in the future.i will download all my ebooks from anywhere else.the time and patience that it take to fix every little problem with them is just unbelievable.forget there cloud storage for my books,i don't need it.
i hate amazon and there customer services.
"
"I bought a t-shirt and sweatshirt and the USPS delivered it to the wrong address so I never got the item. Amazon resent me both items BEFORE I was even able to make a claim against the USPS for loosing it. That's great service!"
"I was charged $105.93 for a Prime Membership, I did not join. I called Amazon at ***-***-**** and they told me, my account was hacked in by someone in Berlin, Germany. Alec, the rep., told me he had to remote access in my account. I told him, I did not feel comfortable with someone in my account and I didn't understand why they had to go in my computer. I told him I was going to call my bank. Chase told me, I had to handle this with the merchant. I called again, and the woman told me, I was going to receive a refund in 3 to 5 days. So 2 weeks later, I called and Frank told me he had to remote in my computer. I was arguing this issue, but I did. He was asking questions...who uses this computer? Do I do my banking on this computer? Very personal questions. Again, I am not getting my refund. Finally, I deactivated the account and will never use Amazon again."
"Service provide is great and fast. All the products are of good quality... Customer service department is Very helpful .... I mostly buy goods for this site.. I really recommened it.."
"So today I tried to order some items from Amazon.com. I selected Ships to canada and then selected the free international shipping option. I selected items only sold and shipped by amazon.
Once I got to the checkout I was shocked to see shipping costs in excess of 3 times the value of the order.
I tried contacting their customer service department and they informed me Amazon only offers free shipping to Mexico and Singapore.
Seriously free shipping to SINGAPORE? but not Canada?
Another classic example of a poorly organized american e-tailer that discriminates against Canadians.
I strongly recommend not supporting this company until they recognize Canada is part of North America."
"I am well aware of the fact that many items on Amazon.com are not sold or fulfilled by Amazon. I therefore am very careful about what I buy there and for how much. I rarely buy anything from other sellers but Amazon. I found some Ottlite lightbulbs I needed on Amazon that were no longer available from Office Depot where I usually order the bulbs and bought the lamp. They were fulfilled by Amazon but sold by another person.
I ordered two bulbs. They came in a box with a mini bubble wrap sleeve around each one and no other packaging in the box. I was skeptical when I saw it. But since it was fulfilled by Amazon I did not worry too much I thought they would be honest about it.
Boy was I wrong. The bulbs did not work. I had to open the packaging to find out they did not work. I did a return and sent it with their shipping label. They claim they did not get the return. I got my money refunded then they took it back. So I am out the money for the bulbs.
Now to my dismay I can't leave feedback about this at all. They say I have to leave packaging feedback in one place and product feedback in another. The place for feedback about packaging does not have my item there. The place for regular product feedback does not allow packaging feedback.
What a huge waste of time. Fulfillment by Amazon means absolutely nothing. "
"I'v built a good collection from here. Cheaper than buying the hard copy."
"My order literally got here in 37 hours. Unreal. Quality and dependability is outstanding."
"I have been a customer of Amazon for many years and ordered hundreds of times. On the rare occasion where I have had an issue they have always exceeded my expectations in handling these. Here are a few examples:
1.) A $5 item was going to be late for Christmas due to slowdowns at UPS (no fault of amazon). Amazon shipped me another of these $5 items NEXT DAY AIR. The first item arrived the day after Christmas but the replacement one arrived the day before.
2.) About 10 times I have had to return item. Every one of these events Amazon handled them fairly. Sometimes I get my refund before they even get the item back from me.
Their prime service is getting better and better. Sometimes I get my items on saturday or sunday 1 day after I order them.
Is there room for improvement? Yes:
1.) The prime pantry gets in the way of standard prime searches. They need a checkbox to remove prime pantry items from search.
2.) Prime pantry needs to be free shipping for each container (if you fill a container 90% or higher). Prices between pantry items and non-pantry items are like comparing apples to oranges because of this.
3.) Reviews on items should be clear if a bad review is due to a marketplace seller and not the item itself. Reviews are too merged into one sometimes so if there are 3 models of an item and one model is horrible while the other two are great, it looks like all 3 are just ok. We need distinct reviews on items, not merged ones.
But all things said, they still earn 5 stars from me."
"I am really starting to get into online shopping because of the convenience I really thought Amazon was great, but I've had a couple of bad experiences, and it seems as though one can do better. Especially in their so-called Marketplace. The reason why I like dealing with Amazon over eBay is that I like the fact that I'm dealing with an organization directly that being Amazon, however in their marketplace you are also dealing directly with the seller, the seller can screw you over, an Amazon neighbor I will try to make it right but that does not mean the seller won't take your money and not give you anything"
"Amazon prime is god send. I've gotten so many things either same day or 1 day for free. Everything has come exactly as described without any issue. Don't buy from random vendors, buy products that are sold and shipped by Amazon!"
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